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Lots of pop up adds and windows "Slow PC"


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#1 tim_ver

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Posted 24 January 2015 - 03:51 AM

   Just today I started to get numerous pop up adds and windows when surfing the web. Also the system seems really slugish and slow. The system is Windows 7 64 bit.



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#2 quietman7

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Posted 24 January 2015 - 08:33 AM


In many cases these issues are the result of unwanted toolbars, add-ons/plug-ins, and browser extensions which come bundled with other free software (often without the knowledge or consent of the user). They can be the source of various issues and problems to include adware, pop-up ads, browser hijacking which may change your home page/search engine, and cause user profile corruption.

As such they are generally classified as Potentially Unwanted Programs (PUPs) and many of them can be removed from within its program group Uninstall shortcut in Start Menu > All Programs or by using Programs and Features (Add/Remove Programs) in Control Panel, so always check there first. With most adware/junkware it is strongly recommended to deal with it like a legitimate program and uninstall from Programs and Features or Add/Remove Programs in the Control Panel. In most cases, using the uninstaller of the adware not only removes it more effectively, but it also restores many changed configuration settings.

Alternatively, you can use a third-party utility like Revo Uninstaller Free or Portable and follow these instructions for using it. Revo will do a more thorough job of searching for and removing related registry entries, files and folders.

After uninstallation, then you can run specialized tools like Malwarebytes Anti-Malware, AdwCleaner and JRT (Junkware Removal Tool) to fix any remaining entries they may find. These tools typically find and remove related registry entries, files and folders to include those within the AppData folder and elsewhere.

Note: Some programs can be difficult to remove completely due to the presence of related services and processes running in the background. Sometimes the uninstall works more effectively if you first stop and disable the program's service or perform the removal in safe mode so there are less processes which can interfere with the uninstallation.

Remove anything else (newly installed programs) you do not recognize.

The next place to check is your browser extensions and add-ons/plug-ins..
To reset the browser home page if it was changed, please refer to:
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#3 quietman7

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Posted 24 January 2015 - 08:34 AM

Only after doing the above...continue as follows:

Please download the following tools to your desktop and use them in the order listed. They will search for and remove many potentially unwanted programs (PUPs), adware, toolbars, browser hijackers, extensions, add-ons and other junkware as well as related registry entries (values, keys) and remnants.

RKill created by Grinler (aka Lawrence Abrams), the site owner of BleepingComputer.
AdwCleaner created by Xplode.
Junkware Removal Tool created by thisisu.

1. Double-click on RKill to launch the tool. A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully. A log file will be created and saved to the root directory, C:\RKill.log. Copy and paste the contents of RKill.log in your next reply.

Important: Do not reboot your computer until you complete the next step.

2. Double-click on AdwCleaner.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator.
  • The tool will start to update its database...please wait until complete.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[RX].txt) will open in Notepad (where the largest value of # represents the most recent report).
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
-- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on and uncheck any items you want to keep.


Close all open programs and shut down any protection/security software to avoid potential conflicts.

3. Double-click on JRT.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log file named JRT.txt will automatically open and be saved to your Desktop.
  • Copy and paste the contents of JRT.txt in your next reply.
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4. As a final step, download, install and perform a THREAT SCAN with Malwarebytes Anti-Malware 2.0. Be sure to print out and follow these instructions.

When done, please post the complete results of your Malwarebytes scan for review.

To retrieve the Malwarebytes Anti-Malware 2.0 scan log information (Method 1)
  • Open Malwarebytes Anti-Malware.
  • Click the History Tab at the top and select Application Logs.
  • Select (check) the box next to Scan Log. Choose the most current scan.
  • Click the View button or double-click on that specific Scan log entry to open.
  • Click Copy to Clipboard at the bottom...come back to this thread, click Add Reply, then right-click and choose Paste.
  • Alternatively, you can click Export and save the log as a .txt file on your Desktop or another location but you will have to name it.
To retrieve the Malwarebytes Anti-Malware 2.0 scan log information (Method 2...immediately after a scan)
  • Open Malwarebytes Anti-Malware.
  • Click the Scan Tab at the top.
  • Click the View detailed log link on the right.
  • Click Copy to Clipboard at the bottom...come back to this thread, click Add Reply, then right-click and choose Paste.
  • Alternatively, you can click Export and save the log as a .txt file on your Desktop or another location but you will have to name it.
-- Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

How do I access and save logs from Malwarebytes Anti-Malware?
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