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Virus causes black screen with white cursor, also ad with phone number


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3 replies to this topic

#1 soarwitheagles

soarwitheagles

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Posted 24 January 2015 - 02:47 AM

Hi everyone!

 

Here's our story:

Ok, semi new ASUS k55A. HDD died a few weeks ago. Installed a new legit copy of Windows 8.1 Pro on a new SSD that I installed in her laptop.

Everything worked perfect.

She takes college classes at night. This evening, she downloaded what she thought to be a course syllabus. Instead, screen is black with white curser. Laptop won't even turn off when power button is held down. I had to remove the battery to reboot. When I reboot, start up screen shows windows loading. Then screen goes black, and an ad pops up, saying call this phone number to fix your slow computer.

Can anyone here help us?

How can I boot up and get past the black screen with the ad?

Can I do anything other than wipe the SSD clean and start all over again?

Please help us. 

Thanks,

Soar



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#2 iangcarroll

iangcarroll

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Posted 24 January 2015 - 12:01 PM

Unfortunately your infection is past the scope of this section. Luckily, this site has trained helpers who can assist you!

Please follow the guide at this URL: http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/ Even if you cannot run FRST, post a topic stating this and they'll give you further instructions.

Ian Carroll https://ian.sh • Certly Inc
 
Member of the Bleeping Computer A.I.I. early response team!


#3 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 25 January 2015 - 08:52 PM

Being helped here.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#4 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
  • 35,521 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:California
  • Local time:02:27 PM

Posted 25 January 2015 - 08:52 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."




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