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New computer? Windows Warning Hard disk is failing..


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#1 chellethesouthernbel

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Posted 23 January 2015 - 08:36 PM

Operating system is Windows 8 supposed to be a new computer...bought it from local computer shop. Asus 64 bit...4 GB... I tried to check for updates and it "could not search for updates" error code 800703F1 ..." and shortly thereafter I got the warning "windows detects a hard disk problem. The disk it lists failing in details is HGST HTS545050A7E680 Volume: C:\



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#2 dc3

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Posted 23 January 2015 - 09:06 PM

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

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#3 chellethesouthernbel

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Posted 23 January 2015 - 09:21 PM

http://speccy.piriform.com/results/rBjmJKnWZ1F1lffSpZNy1dv



#4 chellethesouthernbel

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Posted 23 January 2015 - 09:29 PM

question...why does this program say it does not give out IP address?



#5 JohnC_21

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Posted 23 January 2015 - 09:54 PM

dc3 will confirm it but you have a bad hard drive. SMART status: BAD 

 

Your Current Pending Sector Count is 00000043E8 or 17384 in decimal. That is very high. Your Power On hours is 125 so that would be about 3 weeks at 8 hours a day.

 

I would take it back to the shop and give them the Speccy link. Also tell them about the "windows detects a hard disk problem" error. They should replace the hard drive at no cost to you.



#6 chellethesouthernbel

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Posted 23 January 2015 - 10:01 PM

So in other words the shop owner must have been using the computer for it to already have 125 hours on it?!



#7 JohnC_21

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Posted 23 January 2015 - 10:03 PM

How long have you had this computer?



#8 Aura

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Posted 23 January 2015 - 10:04 PM

My guess is that they sold you a "refurbished" laptop but didn't tell you about it. In other word, if they really sold you this laptop as "new", they pretty much "scammed" you. You can take the information you have now and bring it with you at the store for proof. Or, they sold you a laptop that used to be in the front, as a model/presentation, then they swapped it for another one and sold this one without considering the fact that it was used. Even if no one used it, it was still in the store, open for at least 8 hours a day.

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#9 chellethesouthernbel

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Posted 23 January 2015 - 10:55 PM

Just got it....I was on it for a few hours yesterday, setting up email and stuff, and some today....It's supposed to be a new one... 



#10 Aura

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Posted 23 January 2015 - 10:59 PM

According to Speccy's results, it's not. Do you have a guarantee for that laptop? Like you can return it within 30 days and get a full refund? If so, I would do so and go buy a new laptop elsewhere, since who knows if they might want to pull that a second time on you.


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#11 chellethesouthernbel

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Posted 23 January 2015 - 11:14 PM

Gettin my money back is prolly gonna be the plan...this laptop is a replacement with an extra 50 tagged on for another laptop he had sold me that I had issues with...I hate to think bad of the guy, but it seems like something is amiss or he's had a bad run of luck with crappy laptops...reckon just cause someone is a veteran, doesn't guarantee he's honest :(



#12 Aura

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Posted 23 January 2015 - 11:25 PM

There's always a chance that he didn't do it on purpose, but at this point, it'll be hard to know. If you can get a full refund on that laptop, then it's already something and you could buy the same one in another shop, or one with the same specs for about the same price elsewhere.


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#13 dc3

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Posted 24 January 2015 - 08:35 AM

JohnC_21 is correct, the S.M.A.R.T. attributes show that this hdd is in trouble.

 

Since the computer will still boot into Windows the owner of the shop should be able to access the product key which is now embedded in the BIOS and use this to install Widows 8 on a new hdd.  If they are not interested in doing this, then it's time to get your money back and go elsewhere to purchase another computer.

 

The operating system was installed in June of last year.  Over that seven month period of time it had been used for 125 hours, this is a used computer.

 

When you go back to this "shop" you can copy the information below to show the "tech" that the hdd is in fact failing.  

 

 
Hard drives
HGST HTS545050A7E680
Manufacturer: Hitachi
Product Family: Unknown
Series Prefix: Standard
Model Capacity For This Specific Drive: S50GB
Heads: 16
Cylinders: 60,801
Tracks: 15,504,255
Sectors: 976,768,065
SATA type: SATA-III 6.0Gb/s
Device type: Fixed
ATA Standard: ATA8-ACS
Serial Number: TMA55CPY1ME92L
LBA Size: 48-bit LBA
Power On Count: 85 times
Power On Time: 12.2 days
Speed: 5400 RPM
Features: S.M.A.R.T., APM, NCQ
Max. Transfer Mode: SATA III 6.0Gb/s
Used Transfer Mode: SATA II 3.0Gb/s
Interface: SATA
Capacity: 465 GB
Real size: 500,107,862,016 bytes
RAID Type: None
S.M.A.R.T
Status: Bad
Temperature: 34 °C
Temperature Range: OK (less than 50 °C)
01 Read Error Rate: 100 (100) Data 0000000000
02 Throughput Performance: 100 (100) Data 0000000000
03 Spin-Up Time: 241 (241) Data 0000000000
04 Start/Stop Count: 095 (095) Data 0000001F82
05 Reallocated Sectors Count: 001 (001) Data 0000000000
07 Seek Error Rate: 100 (100) Data 0000000000
08 Seek Time Performance: 100 (100) Data 0000000000
09 Power-On Hours (POH): 100 (100) Data 0000000125
0A Spin Retry Count: 100 (100) Data 0000000000
0C Device Power Cycle Count: 100 (100) Data 0000000055
BF G-sense error rate: 100 (100) Data 0000000000
C0 Power-off Retract Count: 100 (100) Data 0000000004
C1 Load/Unload Cycle Count: 099 (099) Data 0000003B77
C2 Temperature: 181 (181) Data 00FFFD0021
C4 Reallocation Event Count: 095 (095) Data 0000000142
C5 Current Pending Sector Count: 001 (001) Data 00000043E8
C6 Uncorrectable Sector Count: 100 (100) Data 0000000000
C7 UltraDMA CRC Error Count: 200 (200) Data 0000000000
DF Load/Unload Retry Count: 100 (100) Data 0000000000

Edited by dc3, 24 January 2015 - 08:37 AM.

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#14 chellethesouthernbel

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Posted 24 January 2015 - 11:17 AM

Thanks guys will do! I appreciate the help and advice!



#15 Aura

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Posted 24 January 2015 - 11:18 AM

No problem Chelle :) Good luck with the laptop, let us know if you can get a new one!

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