My partner heard me talking about Ccleaner and its benefits some time ago, and unfortunately, in error, downloaded ProCleaner plus onto my old 32 bit laptop I gave her, and you can probably guess the rest! She asked me why she was getting pop-ups and the machine was running so slowly. I immediately ran Malwarebytes and was shocked to find we had 2001 PuP's and 2 trojans on board. I let MWB do the clean up and re-ran the program, which left 53 PuP's still infesting the laptop, although it appears to have been successful with the trojans.
We looked at my partners gmail page and it had been hi-jacked by Omiga plus. By now I was quite worried and so called on Adw cleaner which detected the 53 problems in folders, files, short cuts and registry keys, but when I press the "Clean" button the program can't progress beyond the "deleting folders" stage, which as you may know, that is right at the start of the cleaning process on the Adw program.
I looked here earlier and followed someone's advise to try the clean-up in safe mode, which I did, but only got the same results, so I'm hoping one or more of you good people can help us? Cheers...
Edited by Chris Cosgrove, 23 January 2015 - 06:10 PM.
Moved to 'Am I infected?'