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need help, infected


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2 replies to this topic

#1 lillypc

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Posted 23 January 2015 - 03:30 AM

hello, my son sent me to cricfree.tv to watch the ohio state game and think we got infected since then.  A techguys face pops up now everywhere and a few other strange icons show up now and computer freezes etc now. cant run malewarebytes etc. any help appreciated thanks!



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#2 paul88ks

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Posted 23 January 2015 - 04:09 AM

Hi Lilly- go on over to the malware and virus removal forum. there are some great people there that can help you! All is not lost!



#3 M. de Jager

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Posted 23 January 2015 - 04:29 AM

:welcome: to BC!

 

Since this forum is to introduce yourself it's not the place to ask help for infections.

 

Pleas go to the following forum starting by step 6 here and open a new thread. A member of the Malware Response Team will help you as soon as possible.

When you have opened your topic there DO NOT make any changes (install/uninstall programs or run tools own your own) until the computer is marked as clean by the helper!

NOTE: If HelpBot responses FOLLOW STEP ONE to report the topic to your Malware Response Team.

 

Pleas be patient, there can be a waiting-time up to 5 days, do NOT bump your topic!

I wish you the best of luck! :thumbup2: 
 






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