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How to remove adware without losing internet connection.


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3 replies to this topic

#1 Terubozu

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Posted 22 January 2015 - 07:22 PM

So I've recently been seeing pop-up advertisements as I'm browsing the internet. I tried to run a clean up using Adwcleaner, but after the clean up had finished, I was unable to connect to the internet at all. I restored my computer to an earlier time which did exactly that and I can use my computer and the internet as it was before (but still with the ads and useless junk bogging it down).

 

The problem was entirely me as I was completely careless in whatever Adwcleaner said it was going to do and mindlessly kept clicking ok. Other than the issues with internet connection though, Adwcleaner did exactly what I wanted it to do and I know that it is a recommended service for this purpose.

 

I was wondering if anyone could suggest what I could do if I were to run the cleaner again and this time avoid the internet connection issue. My computer is Windows 7.

 

Thanks very much.



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#2 boopme

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Posted 22 January 2015 - 07:37 PM

Hello, do these ... here, ADWCleaner will not remove items..

Do you know which file it did remove that caused the trouble?

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
    Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



    Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
  • .
    .
    .

    Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool. Vista/Windows 7/8 users right-click and select Run As Administrator
  • .
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
  • >>>
  • Last run ESET.
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

Edited by boopme, 23 January 2015 - 10:00 AM.

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#3 quietman7

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Posted 23 January 2015 - 09:50 AM

Internet connectivity problems can occur for a variety of reasons to include corrupted networking software installation, third-party software inserting itself into the network adapter settings, misconfiguration issues with TCP/IP Winsock due to deletion or incorrect removal of software and removal of malware components.

In some cases third-party software (good and bad) will insert itself into the network adapter settings. If not removed properly or inadvertently removed by security tools, loss of connectivity often results. For example, if AdwCleaner removes components related to Hotspot Shield or similar software, loss of Internet Connection will occur unless uninstalled first.
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#4 Phantom010

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Posted 23 January 2015 - 09:57 AM

If you have Hotspot Shield on your computer, AdwCleaner flags it and tries to remove it. Not sure why it flags that legitimate application, other than for ethical reasons, and that it probably bundles up adware in its installation process (which you can normally decline), but that will definitely mess up your Internet connection.

 

So, before running AdwCleaner, I'd recommend that you properly uninstall Hotspot Shield first (if you have it).






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