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Windows 7 64 bit won't open any programs and freezes


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11 replies to this topic

#1 Lolly875

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Posted 22 January 2015 - 02:46 PM

Hello all,

This is my first time using a forum but I'm basically at the end of my rope and this is my cry for help. I have a windows 7 64 bit operating system. It starts up fine but then when I click to open anything nothing opens. Not from start menu, desktop, anything. It freezes and won't load anything at all and will stay that way for hours until I hold down the power button to shut it down. I try to open the task manager and it gives an error and won't even open that. I didn't download or update anything. My computer works in safe mode but in safe mode my audio won't work and it gives an error when trying to repair that. I have run malwarebytes which didn't find anything, I restored my computer to a previous time which also didn't work and I have no idea what to do from here. A friend asked me to download avast and when I did that it gave some kind of mapping error so that has been unistalled. I don't have a boot disk. If anyone has anything to try from here I'll do it, I'm at my wits end.



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#2 TheSteeZ

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Posted 22 January 2015 - 03:17 PM

Lolly,

Basically it is either a software or hardware issue. Now by the looks of your explanation with all programs not working ect, sounds like its a hardware issue. I would suggest running some hardware tests. I am not sure the brand of your computer but most have a basic hardware diagnostic test that you should be able to run at the start of your computer or through the bios menu and that should be able to check your ram, hd, ect. If you have another computer and a external hard drive or thumb drive they have a bunch of free diagnostic tools online that you could boot from disc or usb at the start of your computer. Just download with another computer and save or burn. Then change your load to boot from disc or usb. 

 

If your just looking to re-install windows, their are all versions of windows files as iso online. You would be able to download the iso of the same version of windows you have. You will need another computer to burn the iso to a disc then re-install windows. Make sure your right down your windows CD key if you don't have it already, you can just use the same one.

 

Good Luck,

 

Steve

 

 



#3 hamluis

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Posted 22 January 2015 - 09:24 PM

Boot into safe mode with networking and try the following.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#4 Lolly875

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Posted 23 January 2015 - 12:09 PM

Hamluis when using the Speccy program I got an error, "CPU dll init failed (error 2)! Some information will not be displayed!" However link to snapshot is here and now these are the very long results of MiniToolBox:

 

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Lolly (administrator) on 23-01-2015 at 10:44:07
Running from "C:\Users\Lolly\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Network
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/22/2015 02:27:21 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/22/2015 02:21:38 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Program Files\AVAST Software\Avast\Setup\Instup.exe Files\AVAST Software\Avast\Setup\Instup.exe" /control_panel /instop:uninstall; Description = avast! antivirus system restore point; Error = 0x8007043c).

Error: (01/22/2015 02:06:09 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/22/2015 02:01:54 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/22/2015 01:48:24 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/22/2015 01:42:26 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Users\Lolly\AppData\Local\Temp\_av_iup.tm~a01976\New\instup.exe /cookie:testcontent /edition:1 /prod:ais /sfx /sfxstorage:C:\Users\Lolly\AppData\Local\Temp\_av_iup.tm~a01976 ""; Description = avast! antivirus system restore point; Error = 0x8007043c).

Error: (01/22/2015 11:59:56 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/22/2015 11:45:05 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/20/2015 11:36:18 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service is being stopped because there is a problem with the indexer: The catalog is corrupt.
Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (01/20/2015 11:36:12 PM) (Source: Windows Search Service) (User: )
Description: The index cannot be initialized.
Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

System errors:
=============
Error: (01/23/2015 10:40:44 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (01/23/2015 10:40:44 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (01/23/2015 10:40:44 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (01/23/2015 10:40:44 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (01/23/2015 10:40:44 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (01/23/2015 10:40:44 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (01/23/2015 10:40:23 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (01/23/2015 10:40:23 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (01/23/2015 10:40:23 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (01/23/2015 10:38:22 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Microsoft Office Sessions:
=========================
Error: (01/22/2015 02:27:21 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/22/2015 02:21:38 PM) (Source: System Restore)(User: )
Description: C:\Program Files\AVAST Software\Avast\Setup\Instup.exe Files\AVAST Software\Avast\Setup\Instup.exe" /control_panel /instop:uninstallavast! antivirus system restore point0x8007043c

Error: (01/22/2015 02:06:09 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/22/2015 02:01:54 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/22/2015 01:48:24 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/22/2015 01:42:26 PM) (Source: System Restore)(User: )
Description: C:\Users\Lolly\AppData\Local\Temp\_av_iup.tm~a01976\New\instup.exe /cookie:testcontent /edition:1 /prod:ais /sfx /sfxstorage:C:\Users\Lolly\AppData\Local\Temp\_av_iup.tm~a01976 ""avast! antivirus system restore point0x8007043c

Error: (01/22/2015 11:59:56 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/22/2015 11:45:05 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/20/2015 11:36:18 PM) (Source: Windows Search Service)(User: )
Description:
Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
The catalog is corrupt

Error: (01/20/2015 11:36:12 PM) (Source: Windows Search Service)(User: )
Description:
Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

CodeIntegrity Errors:
===================================
  Date: 2015-01-20 18:29:44.698
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2015-01-20 18:29:44.651
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2015-01-13 20:51:31.565
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-11-29 00:04:07.282
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-11-28 23:49:53.812
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-11-28 23:49:41.373
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-11-28 23:49:12.046
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-11-21 13:48:12.714
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-11-15 19:51:56.198
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-11-15 19:49:52.559
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

=========================== Installed Programs ============================
Adobe Flash Player 11 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 11.2.202.228 - Adobe Systems Incorporated)
Adobe Flash Player 15 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 15.0.0.246 - Adobe Systems Incorporated)
Adobe Reader X (10.1.1) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.1 - Adobe Systems Incorporated)
Apple Application Support (HKLM-x32\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Battery Calibration (HKLM-x32\...\{619FA785-489B-4D22-911F-82D6EDF5BDB0}) (Version: 1.0.1105.1601 - Micro-Star International Co., Ltd.)
BurnRecovery (HKLM-x32\...\{2892E1B7-E24D-4CCB-B8A7-B63D4B66F89F}) (Version: 3.0.1103.1801 - Micro-Star International Co., Ltd.)
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.1.4612 - CyberLink Corp.)
CyberLink YouCam (x32 Version: 3.1.4612 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Epson Customer Participation (HKLM\...\{814FA673-A085-403C-9545-747FC1495069}) (Version: 1.6.3.0 - SEIKO EPSON CORPORATION)
Epson Event Manager (HKLM-x32\...\{0F13C24A-FFE2-4CD0-8E0B-DC804E0A0E0B}) (Version: 3.10.0035 - Seiko Epson Corporation)
Epson FAX Utility (HKLM-x32\...\{0CBE6C93-CB2E-4378-91EE-12BE6D4E2E4A}) (Version: 1.51.00 - SEIKO EPSON CORPORATION)
Epson PC-FAX Driver (HKLM-x32\...\EPSON PC-FAX Driver 2) (Version:  - )
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
EPSON Scan OCR Component (HKLM-x32\...\{563B99D8-8895-4E3E-AE8D-15BE8C05F1C1}) (Version: 2.30.00 - SEIKO EPSON Corp.)
EPSON Scan PDF Extensions (HKLM-x32\...\{F9956472-6E16-4F83-BF9A-F887EF4A45B7}) (Version: 1.03.0001 - SEIKO EPSON Corp.)
EPSON WF-2630 Series Printer Uninstall (HKLM\...\EPSON WF-2630 Series) (Version:  - SEIKO EPSON Corporation)
Epson WF-2630 User’s Guide version 1.0 (HKLM-x32\...\UsersGuideEpson WF-2630 User’s Guide_is1) (Version: 1.0 - )
EpsonNet Print (HKLM\...\{F983229B-587E-4322-BCB9-D7A49734E5CD}) (Version: 3.0.0.0 - SEIKO EPSON CORPORATION)
Firebird SQL Server - MAGIX Edition (HKLM-x32\...\{34EB6245-C8D0-4D8A-B8D8-EEBFF7A91485}) (Version: 2.1.27.0 - MAGIX AG)
Galería de fotos (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Galerie de photos (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 39.0.2171.95 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.0.0.1323 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.18.10.3186 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.5.0.1066 - Intel Corporation)
Intel® Rapid Storage Technology (Version: 12.5.0.1066 - Intel Corporation) Hidden
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 3.0.0.66956 - Intel Corporation)
Intel® Update Manager (HKLM-x32\...\{12914061-EB9B-4AE7-AC7E-0B8A607C7DF4}) (Version: 2.3.1338 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 2.5.0.19 - Intel Corporation)
Intel® Trusted Connect Service Client (Version: 1.27.798.1 - Intel Corporation) Hidden
Junk Mail filter update (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
KLM (HKLM-x32\...\InstallShield_{4DEA5B85-6C56-45F3-AE00-FED756B0D3B4}) (Version: 1.0.1305.3101 - Micro-Star International Co., Ltd.)
KLM (x32 Version: 1.0.1305.3101 - Micro-Star International Co., Ltd.) Hidden
Long Live The Queen (HKLM-x32\...\Steam App 251990) (Version:  - Hanako Games)
Magical Drop V (HKLM-x32\...\Steam App 204960) (Version:  - Golgoth Studio)
MAGIX Music Maker 16 Download Version (HKLM-x32\...\MAGIX Music Maker 16 Download Version UK) (Version: 16.0.3.0 - MAGIX AG)
MAGIX Photo Manager 9 (HKLM-x32\...\MAGIX Photo Manager 9 UK) (Version: 7.0.3.119 - MAGIX AG)
MAGIX Screenshare (HKLM-x32\...\MAGIX Screenshare UK) (Version: 4.3.6.1987 - MAGIX AG)
MAGIX Speed burnR (HKLM-x32\...\MAGIX Speed burnR UK) (Version: 6.0.1.2 - MAGIX AG)
MAGIX Video easy SE (HKLM-x32\...\MAGIX_MSI_Video_easy_SE) (Version: 1.0.4.1 - MAGIX AG)
MAGIX Video easy SE (x32 Version: 1.0.4.1 - MAGIX AG) Hidden
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 (x32 Version: 12.0.21005 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 (x32 Version: 12.0.21005 - Microsoft Corporation) Hidden
Movie Maker (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Mozilla Firefox 32.0.3 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 32.0.3 (x86 en-US)) (Version: 32.0.3 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 31.0 - Mozilla)
MSI HOUSE (HKLM-x32\...\{DA5597C9-9216-44FF-9670-D1E48817B998}) (Version: 10.07.1601 - MSI)
MSI Software Install (HKLM-x32\...\{332EBFE0-C39E-42D1-99B5-ABBBECAD71B6}) (Version: 4.0.1105.1701 - Micro-Star International Co., Ltd.)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT110 (x32 Version: 16.4.1108.0727 - Microsoft) Hidden
MSVCRT110_amd64 (Version: 16.4.1109.0912 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
NVIDIA Control Panel 311.83 (Version: 311.83 - NVIDIA Corporation) Hidden
NVIDIA GeForce Experience 1.5 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 1.5 - NVIDIA Corporation)
NVIDIA Graphics Driver 311.83 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 311.83 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.24.2 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.24.2 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.124.810 - NVIDIA Corporation) Hidden
NVIDIA Optimus 4.11.9 (Version: 4.11.9 - NVIDIA Corporation) Hidden
NVIDIA PhysX (x32 Version: 9.12.1031 - NVIDIA Corporation) Hidden
NVIDIA PhysX System Software 9.12.1031 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.12.1031 - NVIDIA Corporation)
NVIDIA Update 4.11.9 (Version: 4.11.9 - NVIDIA Corporation) Hidden
NVIDIA Update Components (Version: 4.11.9 - NVIDIA Corporation) Hidden
OpenOffice 4.1.0 (HKLM-x32\...\{C87EF11D-36E9-479D-9898-7541EA1E8A6A}) (Version: 4.10.9764 - Apache Software Foundation)
PCSX2 - Playstation 2 Emulator (HKLM-x32\...\pcsx2-r5875) (Version:  - )
Photo Common (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Photo Gallery (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Plague Inc: Evolved (HKLM-x32\...\Steam App 246620) (Version:  - Ndemic Creations)
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.0.224 - Qualcomm Atheros Communications)
Qualcomm Atheros Killer Network Manager (HKLM-x32\...\InstallShield_{DF446558-ADF7-4884-9B2D-281979CCE71F}) (Version: 6.1.0.596 - Qualcomm Atheros)
Qualcomm Atheros Killer Network Manager (Version: 6.1.0.596 - Qualcomm Atheros) Hidden
QuickTime 7 (HKLM-x32\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
Realtek Card Reader (HKLM-x32\...\{F0A8BF4A-972F-41E0-9800-1EFE3BF28266}) (Version: 6.2.9200.21232 - Realtek Semiconductor Corp.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6873 - Realtek Semiconductor Corp.)
SCM (HKLM\...\{CA85D7A7-6B45-4011-9BCC-C01F31EDE157}) (Version: 14.013.07054 -  )
Skype™ 6.21 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 6.21.104 - Skype Technologies S.A.)
Software Updater (HKLM-x32\...\{B307472F-7BD9-4040-9255-CE6D6A1196A3}) (Version: 4.3.1 - SEIKO EPSON CORPORATION)
Sound Blaster Cinema (HKLM-x32\...\{8801CA65-921A-4CCC-9D63-879D1D0BAA97}) (Version: 1.00.01 - Creative Technology Limited)
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
Steam (HKLM-x32\...\Steam) (Version:  - Valve Corporation)
Super-Charger (HKLM-x32\...\{7CDF10DD-A9B5-4DA3-AB95-E193248D4369}_is1) (Version: 1.2.017 - MSI)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 16.2.10.12 - Synaptics Incorporated)
Text-To-Speech-Runtime (HKLM-x32\...\{7B3F0113-E63C-4D6D-AF19-111A3165CCA2}) (Version: 1.0.0.0 - Magix Development GmbH)
The Secret World (HKLM-x32\...\Steam App 215280) (Version:  - Funcom)
The Sims 2: Ultimate Collection (HKLM-x32\...\{04450C18-F039-4B81-A621-70C3B0F523D5}) (Version: 1.0.0.0 - Electronic Arts)
Windows Live (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Communications Platform (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3505.0912 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live ??? (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
WinZip 15.0 (HKLM-x32\...\{CD95F661-A5C4-44F5-A6AA-ECDD91C240C1}) (Version: 15.0.9411 - WinZip Computing, S.L. )
???? (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden

========================= Memory info: ===================================
Percentage of memory in use: 12%
Total physical RAM: 12176.29 MB
Available physical RAM: 10607.88 MB
Total Pagefile: 24350.76 MB
Available Pagefile: 22874.68 MB
Total Virtual: 4095.88 MB
Available Virtual: 3987.68 MB

========================= Partitions: =====================================
1 Drive c: (OS_Install) (Fixed) (Total:552.19 GB) (Free:451.79 GB) NTFS
2 Drive d: (Data) (Fixed) (Total:368.12 GB) (Free:351.22 GB) NTFS

========================= Users: ========================================
User accounts for \\LOLLY-MSI

Administrator            Guest                    Lolly                    
UpdatusUser              


**** End of log ****


Edited by hamluis, 23 January 2015 - 04:45 PM.


#5 hamluis

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Posted 23 January 2015 - 04:51 PM

It appears that you ran ComboFix...do you have the log?

 

Why did you run it?

 

Louis



#6 Lolly875

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Posted 23 January 2015 - 06:48 PM

I saw on a different thread when someone had a person run combofix to see what could be wrong but the results I got were different than what that person had. I redownloaded it to get a log for you and that is as follows:

 

Mod Edit:  Removed ComboFix data, not used/allowed in this forum since it is a malware tool and this forum does NOT attempt to neutralize malware issues.  The Win 7 forum deals with O/S issues - Hamluis.


Edited by hamluis, 24 January 2015 - 11:20 AM.


#7 hamluis

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Posted 24 January 2015 - 11:30 AM

Your audio won't work in safe mode...because the audio drivers are not loaded in safe mode :).  Only the most basic drivers are loaded.

 

Try the following, please, run the chkdsk /r first.

 

Chkdsk From Command Prompt, Win 7 - http://www.bleepingcomputer.com/forums/t/496613/contextmenu-is-causing-explorerexe-to-crash/?p=3067880

 

SFC -SCANNOW Run in Command Prompt at Boot - Windows 7 Forums - http://www.sevenforums.com/tutorials/139810-sfc-scannow-run-command-prompt-boot.html

 

Louis



#8 Lolly875

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Posted 25 January 2015 - 08:12 PM

Hamluis, Chkdsk made it so I don't have to boot in safe mode and normal login works. Yayyyyyyy! THANK YOU SO MUCH! You are awesome! I'm so happy my computer is working. sfc scan said there were some errors that it couldn't repair but I'm happy it appears to be working. Thanks again for your help. :)



#9 hamluis

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Posted 04 February 2015 - 02:11 PM

Errors that sfc /scannow cannot fix...are a concern, IMO.  I would try running it again...and follow that up with a reliable hard drive diagnostic, since file corruption can be the result of hard drive problems.

 

Guide, SeaTools For DOS - http://www.seagate.com/support/seatools/SeaToolsDOSguide.pdf

 

SeaTools for DOS Download - http://www.seagate.com/support/internal-hard-drives/consumer-electronics/ld25-series/seatools-dos-master/

 

Louis



#10 garioch7

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Posted 04 February 2015 - 04:03 PM

Just a caution.  A visit to most malware removal Forums will inform that running ComboFix, unsupervised, can lead to more problems that it solves.  ComboFix is a very powerful utility.  I would never run it without being directed by a qualified malware removal specialist.

 

Have a great day.

 

Regards,

-Phil


Member of the Unified Network of Instructors and Trusted Eliminators


#11 hamluis

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Posted 06 February 2015 - 04:33 PM

Agreed, I should have mentioned that :).

 

Louis



#12 Go The Power

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Posted 06 February 2015 - 10:48 PM

Hello,

They may be some concerns here from what you have posted, I would like to see what SFC could not repair:

Convert CBS.log to CBS.txt
  • Click on the Win7Orb_zps4dae3b32.jpg button => Inside the search box copy and paste the following command:
    cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • Press Enter
  • Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread
Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

As for CHKDSK, can you please post the results?
  • Download ListChkdskResult.exe (by SleepyDude) from Here
  • Double click on it to run it. It will take a few seconds to scan, then it will open a Notepad window with the log. Copy and paste the contents of this into your next post please.





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