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Internet keeps connecting then disconnecting


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#1 joannawongx

joannawongx

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Posted 22 January 2015 - 01:13 PM

I have virgin media broadband at my house and whenever I connect to the internet it will disconnect after a few minutes then reconnect after 30 minutes. 

I have tried to restart my modem but it does not solve the problem

 



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#2 czarboom

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Posted 22 January 2015 - 07:22 PM

you either 

A. need to update the device IE the router modem gateway

or

B. if you don't have the ability to do this contact the ISP that owns it.

 

Make sure to back up and save to your computer the settings, that way you just have to reload them.  Often when the firmware is old (when did you last check on that)  this will happen.  

 

Also make sure you have the password and all that for router/modem before you do this as well.

 

good luck

cz


CZARBOOM 
 
"Never Stop Asking Questions, Question Your Environment, Question Your Government, above all Question Yourself.  We all lose when you Stop asking Why?




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