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Need assistance for a dell dimension 2400 with windows xp


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#1 bchambers

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Posted 21 January 2015 - 10:56 PM

I am having an issue with my computer and need assistance. When I initially turn the tower on the main blue screen that says windows xp and click to log in to your user account. My issue is that its not showing a user account for me to log in to, and only offers for me to shut it down, or restart it again. What can I do????



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#2 cat1092

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Posted 01 February 2015 - 03:19 AM

bchambers,  :welcome: to BC Forums!

 

There's a couple of options you can try, have only seen this happen once in my days. It wasn't my computer, so can't say what caused the issue. 

 

1) Boot into Safe Mode, as soon as you press the power button, begin pressing 'F8' repeatedly. If you can get into Safe Mode, chances are you can login. If so, proceed, and reboot. You should than be able to login as normal next time. 

 

OR

 

2) Press Ctrl + Alt + Delete, a few times if needed, and see if the alternative login screen comes up. If you can login this way, the next time should be normal. 

 

BTW, I happen to have that same make & model of computer, however it's been in storage for well over a year. Hopefully one of the fixes above will get you going, if not, post back, maybe someone else has feedback. 

 

Good Luck! :)

 

Cat


Performing full disc images weekly and keeping important data off of the 'C' drive as generated can be the best defence against Malware/Ransomware attacks, as well as a wide range of other issues. 





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