Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

BSOD while gaming or playing a video in windows 7...Help!


  • Please log in to reply
15 replies to this topic

#1 bigjimo39

bigjimo39

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:07:06 AM

Posted 21 January 2015 - 10:43 PM

After watching a video or gaming after a short time i get the BSOD. Not sure what to do. Any help would be great.



BC AdBot (Login to Remove)

 


#2 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,397 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:05:06 AM

Posted 22 January 2015 - 01:39 PM

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 bigjimo39

bigjimo39
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:07:06 AM

Posted 22 January 2015 - 01:57 PM

Thank you for your time and help.

 

http://speccy.piriform.com/results/78cOJ00ztC7mDVtkGr4eArF

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by jim (administrator) on 22-01-2015 at 13:56:10
Running from "C:\Users\jim\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (01/21/2015 08:08:42 PM) (Source: Application Error) (User: )
Description: Faulting application name: The Musketeers Victorias Quest.exe, version: 0.0.0.0, time stamp: 0x54ae3f3e
Faulting module name: MSVCR110.dll, version: 11.0.51106.1, time stamp: 0x5098858e
Exception code: 0xc0000005
Fault offset: 0x0000e33d
Faulting process id: 0x644
Faulting application start time: 0xThe Musketeers Victorias Quest.exe0
Faulting application path: The Musketeers Victorias Quest.exe1
Faulting module path: The Musketeers Victorias Quest.exe2
Report Id: The Musketeers Victorias Quest.exe3
 
 
System errors:
=============
Error: (01/22/2015 00:28:34 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
Null
 
Error: (01/22/2015 00:28:31 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:26:42 PM on ‎1/‎22/‎2015 was unexpected.
 
Error: (01/22/2015 09:34:54 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
Null
 
Error: (01/22/2015 00:29:33 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
Null
 
Error: (01/22/2015 00:29:27 AM) (Source: BugCheck) (User: )
Description: 0x00000124 (0x00000000, 0x85d77024, 0xf2000010, 0x00010c0f)C:\Windows\MEMORY.DMP012215-13088-01
 
Error: (01/22/2015 00:29:26 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:28:14 AM on ‎1/‎22/‎2015 was unexpected.
 
Error: (01/21/2015 11:56:28 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
Null
 
Error: (01/21/2015 11:56:23 PM) (Source: BugCheck) (User: )
Description: 0x00000124 (0x00000000, 0x85dac024, 0xb2000010, 0x00010c0f)C:\Windows\MEMORY.DMP012115-14804-01
 
Error: (01/21/2015 11:56:21 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:54:43 PM on ‎1/‎21/‎2015 was unexpected.
 
Error: (01/21/2015 11:42:52 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
Null
 
 
Microsoft Office Sessions:
=========================
Error: (01/21/2015 08:08:42 PM) (Source: Application Error)(User: )
Description: The Musketeers Victorias Quest.exe0.0.0.054ae3f3eMSVCR110.dll11.0.51106.15098858ec00000050000e33d64401d035c76d54abf0C:\Users\jim\Desktop\games\The Musketeers-Victorias Quest (TMG) [Wendy99] ~ Maraya21\The Musketeers - Victorias Quest\The Musketeers Victorias Quest.exeC:\Users\jim\Desktop\games\The Musketeers-Victorias Quest (TMG) [Wendy99] ~ Maraya21\The Musketeers - Victorias Quest\MSVCR110.dll340bbf50-a1d3-11e4-901c-001aa073db99
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-12-27 16:31:36.901
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Users\jim\JIM\Windows.old\Windows\winsxs\x86_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.22653_none_59b0c04029a874e9\appid.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-12-27 16:31:36.880
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Users\jim\JIM\Windows.old\Windows\winsxs\x86_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.22653_none_59b0c04029a874e9\appid.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-12-27 16:31:36.832
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Users\jim\JIM\Windows.old\Windows\winsxs\x86_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.22653_none_59b0c04029a874e9\appid.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-12-27 16:31:36.761
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Users\jim\JIM\Windows.old\Windows\winsxs\x86_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.22653_none_59b0c04029a874e9\appid.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-12-27 16:31:36.619
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Users\jim\JIM\Windows.old\Windows\winsxs\x86_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.22653_none_59b0c04029a874e9\appidapi.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-12-27 16:31:36.590
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Users\jim\JIM\Windows.old\Windows\winsxs\x86_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.22653_none_59b0c04029a874e9\appidapi.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-12-27 16:31:36.535
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Users\jim\JIM\Windows.old\Windows\winsxs\x86_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.22653_none_59b0c04029a874e9\appidapi.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-12-27 16:31:36.419
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Users\jim\JIM\Windows.old\Windows\winsxs\x86_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.22653_none_59b0c04029a874e9\appidapi.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-12-27 16:31:35.999
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Users\jim\JIM\Windows.old\Windows\winsxs\x86_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.22436_none_59c95d2a29958ebe\appid.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-12-27 16:31:35.979
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Users\jim\JIM\Windows.old\Windows\winsxs\x86_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.22436_none_59c95d2a29958ebe\appid.sys because the set of per-page image hashes could not be found on the system.
 
 
 
=========================== Installed Programs ============================
7-Zip 9.36 beta (HKLM\...\7-Zip) (Version:  - )
Adobe Flash Player 16 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 16.0.0.235 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM\...\Adobe Shockwave Player) (Version: 12.1.5.155 - Adobe Systems, Inc.)
Apple Application Support (HKLM\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
BitTorrent (HKCU\...\BitTorrent) (Version: 7.9.2.37755 - BitTorrent Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.01 - Piriform)
DAEMON Tools Lite (HKLM\...\DAEMON Tools Lite) (Version: 4.49.1.0356 - Disc Soft Ltd)
Darkness Within: In Pursuit of Loath Nolder 1.02 (HKLM\...\Darkness Within: In Pursuit of Loath Nolder_is1) (Version:  - Iceberg Interactive)
ESET Online Scanner v3 (HKLM\...\ESET Online Scanner) (Version:  - )
Google Chrome (HKLM\...\Google Chrome) (Version: 39.0.2171.99 - Google Inc.)
Google Update Helper (Version: 1.3.25.11 - Google Inc.) Hidden
ImgBurn (HKLM\...\ImgBurn) (Version: 2.5.8.0 - LIGHTNING UK!)
Java 8 Update 25 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218025F0}) (Version: 8.0.250 - Oracle Corporation)
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
NVIDIA Control Panel 307.83 (Version: 307.83 - NVIDIA Corporation) Hidden
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version: 1.10.62.40 - NVIDIA Corporation)
NVIDIA Graphics Driver 307.83 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 307.83 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.109.706 - NVIDIA Corporation) Hidden
NVIDIA Update 1.10.8 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 1.10.8 - NVIDIA Corporation)
NVIDIA Update Components (Version: 1.10.8 - NVIDIA Corporation) Hidden
OpenAL (HKLM\...\OpenAL) (Version:  - )
Project 64 version 2.1.0.1 (HKLM\...\Project 64_is1) (Version: 2.1.0.1 - )
QuickTime 7 (HKLM\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version:  - )
Soda PDF 3D Reader (HKLM\...\Soda PDF 3D Reader) (Version: 6.0.22.17373 - LULU Software Limited)
Soda PDF 3D Reader Create Module (Version: 6.0.10.16430 - LULU Software Limited) Hidden
Soda PDF 3D Reader View Module (Version: 6.0.10.16430 - LULU Software Limited) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
swMSM (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Windows 7 Codec Pack 4.1.0 (HKLM\...\Windows 7 - Codec Pack) (Version: 4.1.0 - Windows 7 Codec Pack)
Windows Mobile Device Center (HKLM\...\{904CCF62-818D-4675-BC76-D37EB399F917}) (Version: 6.1.6965.0 - Microsoft Corporation)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 61%
Total physical RAM: 1982.49 MB
Available physical RAM: 766.89 MB
Total Pagefile: 3964.98 MB
Available Pagefile: 2296.17 MB
Total Virtual: 2047.88 MB
Available Virtual: 1947.18 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:465.66 GB) (Free:110.57 GB) NTFS
9 Drive k: (System Reserved) (Fixed) (Total:0.1 GB) (Free:0.07 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\JIM-PC
 
Administrator            BroJo                    Guest                    
jim                      UpdatusUser              
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****
 
Thanks again for helping.


#4 dinodod

dinodod

  • Members
  • 133 posts
  • OFFLINE
  •  
  • Local time:07:06 AM

Posted 22 January 2015 - 02:34 PM

I'm concerned that you don't have any dump files setup on your PC to analyze.

 

========================= Minidump Files ==================================
No minidump file found
 
By default, windows would generate  a minidump file when it has a BSOD.  Can you verify that your system is set to create a minidump file.
Control Panel -->  System --> Startup & Recovery --> System Failure --> Write debugging Information (default is Automatically write dump file).  The dump file should be located in --> %SystemRoot%\MEMORY.DMP
 
Once you have a dump file, run  WhoCrashed (http://www.resplendence.com/whocrashed) and it will help narrow down a possible cause.
 
In the meantime, please be sure to have all your drivers & updates from Dell & MS up to date.  Please use the Dell video drivers and not the ones from NVidia as the Dell drivers are specifically designed for that model video card from Dell.

Essential Tools for safe computing

https://sites.google.com/site/dinodod/pc-standards

 

Please leave a comment on anything relative and help me expand on it.

 


#5 bigjimo39

bigjimo39
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:07:06 AM

Posted 22 January 2015 - 03:09 PM

I found the mini dump files in windows. 

 

Here is what i got, not sure what to do next.

 

Welcome to WhoCrashed (HOME EDITION) v 5.03

This program checks for drivers which have been crashing your computer. If your computer has displayed a blue screen of death, suddenly rebooted or shut down then this program will help you find the root cause and possibly a solution.

Whenever a computer suddenly reboots without displaying any notice or blue screen of death, the first thing that is often thought about is a hardware failure. In reality, on Windows most crashes are caused by malfunctioning device drivers and kernel modules. In case of a kernel error, many computers do not show a blue screen unless they are configured for this. Instead these systems suddenly reboot without any notice.

This program will analyze your crash dumps with the single click of a button. It will tell you what drivers are likely to be responsible for crashing your computer. It will report a conclusion which offers suggestions on how to proceed in any situation while the analysis report will display internet links which will help you further troubleshoot any detected problems.

To obtain technical support visit www.resplendence.com/support

Click here to check if you have the latest version or if an update is available.

Just click the Analyze button for a comprehensible report ...

 

Home Edition Notice

This version of WhoCrashed is free for use at home only. If you would like to use this software at work or in a commercial environment you should get the professional edition of WhoCrashed which allows you to perform more thorough and detailed analysis. It also offers a range of additional features such as remote analysis on remote directories and remote computers on the network.

Click here for more information on the professional edition.
Click here to buy the the professional edition of WhoCrashed.
 

System Information (local)

computer name: JIM-PC
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
Hardware: Inspiron 531, Dell Inc., 0RY206
CPU: AuthenticAMD AMD Athlon™ 64 X2 Dual Core Processor 4000+ AMD586, level: 15
2 logical processors, active mask: 3
RAM: 2078793728 total


 

Crash Dump Analysis

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Thu 1/22/2015 5:28:17 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\012215-13088-01.dmp
This was probably caused by the following module: hal.sys (hal+0xEFCD)
Bugcheck code: 0x124 (0x0, 0xFFFFFFFF85D77024, 0xFFFFFFFFF2000010, 0x10C0F)
Error: WHEA_UNCORRECTABLE_ERROR
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hal.sys .
Google query: hal.sys WHEA_UNCORRECTABLE_ERROR



On Thu 1/22/2015 5:28:17 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: hal.sys (hal!HalBugCheckSystem+0xAB)
Bugcheck code: 0x124 (0x0, 0xFFFFFFFF85D77024, 0xFFFFFFFFF2000010, 0x10C0F)
Error: WHEA_UNCORRECTABLE_ERROR
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hal.sys .
Google query: hal.sys WHEA_UNCORRECTABLE_ERROR



On Thu 1/22/2015 4:55:19 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\012115-14804-01.dmp
This was probably caused by the following module: hal.sys (hal+0xEFCD)
Bugcheck code: 0x124 (0x0, 0xFFFFFFFF85DAC024, 0xFFFFFFFFB2000010, 0x10C0F)
Error: WHEA_UNCORRECTABLE_ERROR
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hal.sys .
Google query: hal.sys WHEA_UNCORRECTABLE_ERROR



On Thu 1/22/2015 3:34:43 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\012115-13915-01.dmp
This was probably caused by the following module: hal.sys (hal+0xEFCD)
Bugcheck code: 0x124 (0x0, 0xFFFFFFFF85DA2024, 0xFFFFFFFFF2000010, 0x10C0F)
Error: WHEA_UNCORRECTABLE_ERROR
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hal.sys .
Google query: hal.sys WHEA_UNCORRECTABLE_ERROR



On Thu 1/22/2015 3:06:05 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\012115-14726-01.dmp
This was probably caused by the following module: hal.sys (hal+0xEFCD)
Bugcheck code: 0x124 (0x0, 0xFFFFFFFF85DD5024, 0xFFFFFFFFB2000010, 0x10C0F)
Error: WHEA_UNCORRECTABLE_ERROR
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hal.sys .
Google query: hal.sys WHEA_UNCORRECTABLE_ERROR



On Thu 1/22/2015 2:05:24 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\012115-13150-01.dmp
This was probably caused by the following module: hal.sys (hal+0xEFCD)
Bugcheck code: 0x124 (0x0, 0xFFFFFFFF85E37024, 0xFFFFFFFFF2000010, 0x10C0F)
Error: WHEA_UNCORRECTABLE_ERROR
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hal.sys .
Google query: hal.sys WHEA_UNCORRECTABLE_ERROR



 

Conclusion

6 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

hal.sys

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further. 

 

Thanks again for your time and help. I am not that great with understanding all of this, so whatever help you can offer will be greatly appreciated.



#6 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,397 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:05:06 AM

Posted 22 January 2015 - 03:11 PM

I don't see where you have an antivirus installed, why is this?

 

Your S.M.A.R.T. attributes is indicating a warning.  It appears that you have a problem with at least one sector.  I would suggest running Seatools for Windows to see if this hdd is in trouble.

 

Please download and run SeatTool for Windows.
 
When the website opens scroll down till you find the I Accept button and click on it.
 
If you scroll down below this button you will find instruction for installing this.
 
Once you install this program you will see an image similar to the one below.
 
seagate3_zps1fa1f71c.jpg
 
1.  SeaTools for Windows will search for hdds on your computer.  Please remove any external storage devices connected via USB port.
 
2.  Detected Drives will list the hdd/s found.  Place a check mark in the drive you want to run the scan on.
 
3.  You will see Basic Tests above Detected Drives, move the mouse pointer over this.
 
4.  A menu will open with options for different scans, please click on Long Generic Test
 
5.  This will start the scan.  When the scan is complete you will see the result under Test Status , please post the results in your topic. 
 
 
 
You should look in the Device Manager under Hidden Devices, then look for drivers in the non-plug and play.  See if there are any yellow warnings or red errors.  If there are try updating the driver/s.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 dinodod

dinodod

  • Members
  • 133 posts
  • OFFLINE
  •  
  • Local time:07:06 AM

Posted 22 January 2015 - 03:54 PM

That is pretty serious.  6 crashes alone in just 1 day (today).  When did this begin?  Did anything new get installed / modified on your system?  Any power issues?  

This error is very vague and I have not yet seen anything to help narrow this down.  

 

1) Restart in Safe mode to see if it occurs there.  If it does not occur, then you probably have a driver issue.

 

 

 

If the issue persists:

 

1) Run the HD's manufacturer's utility to test the HD.  

2) Use Memtestx86 (unless there is a better one) to test the memory.  

3) Remove any addon cards and test.  

4) Use another power supply

5) If the issue continues, there is probably nothing much more you can do as the issue may be with the mobo itself.  You can try replacing the HD cables themselves as an option.


Essential Tools for safe computing

https://sites.google.com/site/dinodod/pc-standards

 

Please leave a comment on anything relative and help me expand on it.

 


#8 bigjimo39

bigjimo39
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:07:06 AM

Posted 22 January 2015 - 05:45 PM

The crash does not happen in safe mode.

This is what i have from sea tools:

 

--------------- SeaTools for Windows v1.2.0.10 ---------------
1/22/2015 3:36:19 PM
Model: ST3500418AS
Serial Number: 9VM208CT
Firmware Revision: CC35
Long Generic - Started 1/22/2015 3:36:19 PM
Long Generic - FAIL 1/22/2015 4:33:08 PM
0x00000F00
SeaTools Test Code: ADD9A5DE


#9 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,397 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:05:06 AM

Posted 22 January 2015 - 05:46 PM

Just run the Seatools for Windows and we will go from there.  There are no indications that the RAM needs to be test, or the need to remove dedicated cards.  There most certainly is no indication of the need to replace or test the PSU.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,397 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:05:06 AM

Posted 22 January 2015 - 05:46 PM

Well... there you go.  Time to replace the hdd.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 bigjimo39

bigjimo39
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:07:06 AM

Posted 22 January 2015 - 05:48 PM

@ dino: I am not sure how to perform these task that you posted, sorry for my lack of knowledge when it comes to this stuff. Thanks for any help you can give. 


so this is a hard drive issue, should i replace the hard drive?



#12 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,397 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:05:06 AM

Posted 22 January 2015 - 05:53 PM

Yes.  You need to back up all of your important data if it is possible.  You will want to use a form of removable media, such as an external hdd, flash memory, DVDs, etc.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 bigjimo39

bigjimo39
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:07:06 AM

Posted 22 January 2015 - 05:53 PM

Thank you again for your time and effort, i really appreciate it!



#14 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,397 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:05:06 AM

Posted 22 January 2015 - 05:58 PM

You are welcome. :thumbup2:


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#15 dinodod

dinodod

  • Members
  • 133 posts
  • OFFLINE
  •  
  • Local time:07:06 AM

Posted 22 January 2015 - 06:08 PM

Once you replace the HD, post back here and let us know if that resolved your issue.


Essential Tools for safe computing

https://sites.google.com/site/dinodod/pc-standards

 

Please leave a comment on anything relative and help me expand on it.

 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users