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Trovi problems


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16 replies to this topic

#1 daniel0311

daniel0311

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Posted 21 January 2015 - 04:31 AM

Hello, I am new to bleeping comp but you all come highly recommended by my father who has solicited your help on numerous occassions. I am currently experiencing difficulty with some sort of malware associated with "trovi". I am recieving popups and redirects associated with "trovi" whatever it is.Malware bytes is current and apparently isn't seeing an issue. Spybot is also current with the malware still actively affecting browers. Kaspersky is vague but showing some sort of a rootkit issue. I am unable to install the full trial version of Kapersky (unknown error) and when I try and install AVG I get a registry error.

 

A search on your site for similar issues with Trovi revealed downloading, running and logging ADWCleaner, Junkware Removal Tool and FarBar Recovery tool. All of which I did. I will be happy to include the logs if requested. I am a rookie and am thowing myself at your mercies, hoping you all will be able to help me with this dilema. I am just trying to get my girlfriends computer back running right. Thanks in advance!

 

Daniel



BC AdBot (Login to Remove)

 


#2 InadequateInfirmity

InadequateInfirmity

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Posted 21 January 2015 - 04:48 AM

Step 1: Minitoolbox.
 
Please download MINITOOLBOX and run it.



Checkmark following boxes:


Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.
 
Step 2: Junkware Removal Tool.
 
Please download Junkware Removal Tool and save it on your desktop.

  • Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Please post the JRT log.

Step 3: Adware Cleaner.
 
Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

Step 4: Adware Removal Tool.
 
Download Adware removal tool to your desktop, right click the icon and select Run as Administrator.

LOr0Gd7.png

Hit Ok.

sYFsqHx.png

Hit next make sure to leave all items checked, for removal.

8NcZjGc.png


The Program will close all open programs to complete the removal, so save any work and hit OK. Then hit OK after the removal process is complete,  then OK again to finish up. Post log generated by tool.
 
Step 5: Malwarebytes AntiRootkit
 
 
Download Malwarebytes Anti-Rootkit to your desktop.
  • Double-click the icon to start the tool.
  • It will ask you where to extract make sure it is on the desktop.
  • Malwarebytes Anti-Rootkit needs to be run from an account with admin rights.
  • Click next to continue.
  • Then Click Update
  • Once the update is Finished select Next then Scan.
  • If no malware has been found, at the end of scan select Exit
  • If an infection was found, make sure to select all items and click Cleanup.
  • Reboot your machine.
  • Open the MBAR folder and paste the content of the following into your next reply:
  • mbar-log-{date} (xx-xx-xx).txt
  • system-log.txt

[/*]

Step 6: Security Check Log.
 
Download Security Check from here or here and save it to your Desktop.
  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document

 
Step 7: Report
 
Tell me how the machine is performing, and if you need help performing any steps. Also post all requested logs.



#3 InadequateInfirmity

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Posted 21 January 2015 - 04:49 AM

While we work on your machine please uninstall spybot, you can reinstall when we are done.



#4 daniel0311

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Posted 21 January 2015 - 02:37 PM

Spybot uninstalled... about to reboot

 

Mini tool box log:

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Stephanie (administrator) on 21-01-2015 at 14:34:19
Running from "C:\Users\Stephanie\Downloads"
Microsoft Windows 7 Home Premium   (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"network.proxy.type", 0

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

Intel® WiFi Link 5100 AGN = Wireless Network Connection (Connected)
Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Steph-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : hsd1.tx.comcast.net.

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : hsd1.tx.comcast.net.
   Description . . . . . . . . . . . : Intel® WiFi Link 5100 AGN
   Physical Address. . . . . . . . . : 00-24-D6-74-11-86
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2601:e:1280:9d7:704f:800d:b233:141(Preferred)
   IPv6 Address. . . . . . . . . . . : 2601:e:1280:9d7:dfd4:d154:6fc2:439e(Preferred)
   Lease Obtained. . . . . . . . . . : Tuesday, January 20, 2015 10:03:19 PM
   Lease Expires . . . . . . . . . . : Saturday, January 24, 2015 9:57:57 PM
   Temporary IPv6 Address. . . . . . : 2601:e:1280:9d7:44d2:60cb:9a62:ef99(Preferred)
   Link-local IPv6 Address . . . . . : fe80::704f:800d:b233:141%12(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.0.0.11(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Tuesday, January 20, 2015 10:02:59 PM
   Lease Expires . . . . . . . . . . : Wednesday, January 28, 2015 2:28:55 PM
   Default Gateway . . . . . . . . . : fe80::ba9b:c9ff:fe71:3d72%12
                                       10.0.0.1
   DHCP Server . . . . . . . . . . . : 10.0.0.1
   DHCPv6 IAID . . . . . . . . . . . : 234890454
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-4E-50-65-F0-4D-A2-53-C6-B5
   DNS Servers . . . . . . . . . . . : 2001:558:feed::2
                                       2001:558:feed::1
                                       75.75.76.76
                                       75.75.75.75
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : ga.at.cox.net
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : F0-4D-A2-53-C6-B5
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.coxhn.net:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.ga.at.cox.net:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  cdns02.comcast.net
Address:  2001:558:feed::2

Name:    google.com
Addresses:  2607:f8b0:4000:80b::200e
      74.125.227.201
      74.125.227.196
      74.125.227.200
      74.125.227.194
      74.125.227.193
      74.125.227.199
      74.125.227.206
      74.125.227.195
      74.125.227.198
      74.125.227.192
      74.125.227.197


Pinging google.com [2607:f8b0:4000:804::1007] with 32 bytes of data:
Reply from 2607:f8b0:4000:804::1007: time=20ms
Reply from 2607:f8b0:4000:804::1007: time=21ms

Ping statistics for 2607:f8b0:4000:804::1007:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 20ms, Maximum = 21ms, Average = 20ms
Server:  cdns02.comcast.net
Address:  2001:558:feed::2

Name:    yahoo.com
Addresses:  206.190.36.45
      98.138.253.109
      98.139.183.24


Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=65ms TTL=49
Reply from 206.190.36.45: bytes=32 time=68ms TTL=49

Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 65ms, Maximum = 68ms, Average = 66ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 12...00 24 d6 74 11 86 ......Intel® WiFi Link 5100 AGN
 11...f0 4d a2 53 c6 b5 ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
 16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0         10.0.0.1        10.0.0.11     25
         10.0.0.0    255.255.255.0         On-link         10.0.0.11    281
        10.0.0.11  255.255.255.255         On-link         10.0.0.11    281
       10.0.0.255  255.255.255.255         On-link         10.0.0.11    281
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         10.0.0.11    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link         10.0.0.11    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 12    281 ::/0                     fe80::ba9b:c9ff:fe71:3d72
  1    306 ::1/128                  On-link
 12     33 2601:e:1280:9d7::/64     On-link
 12    281 2601:e:1280:9d7:44d2:60cb:9a62:ef99/128
                                    On-link
 12    281 2601:e:1280:9d7:704f:800d:b233:141/128
                                    On-link
 12    281 2601:e:1280:9d7:dfd4:d154:6fc2:439e/128
                                    On-link
 12    281 fe80::/64                On-link
 12    281 fe80::704f:800d:b233:141/128
                                    On-link
  1    306 ff00::/8                 On-link
 12    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [51712] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70144] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/20/2015 10:26:48 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.


System errors:
=============
Error: (01/21/2015 02:29:19 PM) (Source: Service Control Manager) (User: )
Description: The MBAMSwissArmy service failed to start due to the following error:
%%31

Error: (01/21/2015 04:28:17 AM) (Source: Service Control Manager) (User: )
Description: The klhk service failed to start due to the following error:
%%31

Error: (01/21/2015 04:28:15 AM) (Source: Service Control Manager) (User: )
Description: The 32B6BAFD305496248B608A62D814976D service failed to start due to the following error:
%%31

Error: (01/21/2015 03:53:18 AM) (Source: Service Control Manager) (User: )
Description: The MBAMSwissArmy service failed to start due to the following error:
%%31

Error: (01/21/2015 03:53:00 AM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}


Microsoft Office Sessions:
=========================
Error: (01/20/2015 10:26:48 PM) (Source: SideBySide)(User: )
Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"c:\program files (x86)\windows live\photo gallery\MovieMaker.Exec:\program files (x86)\windows live\photo gallery\WLMFDS.DLL8


CodeIntegrity Errors:
===================================
  Date: 2012-09-13 21:18:38.217
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\43360e.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2012-09-13 21:18:38.057
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\43360e.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.



=========================== Installed Programs ============================
Accidental Damage Services Agreement (HKLM-x32\...\{EF85FEF4-EB92-4075-A6D2-5F519BB30A2C}) (Version: 2.0.0 - Dell Inc.)
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Adobe Refresh Manager (x32 Version: 1.8.0 - Adobe Systems Incorporated) Hidden
Advanced Audio FX Engine (HKLM-x32\...\Advanced Audio FX Engine) (Version: 1.12.05 - Creative Technology Ltd)
Apple Application Support (HKLM-x32\...\{78002155-F025-4070-85B3-7C0453561701}) (Version: 3.0.6 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{B678797F-DF38-4556-8A31-8B818E261868}) (Version: 8.0.0.23 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Banctec Service Agreement (HKLM-x32\...\{42D68A86-DB1C-4256-B8C9-5D0D92919AF5}) (Version: 2.0.0 - Dell Inc.)
Belkin Setup and Router Monitor (HKLM-x32\...\Belkin Setup and Router Monitor_is1) (Version:  - )
Belkin USB Print and Storage Center (HKLM\...\Belkin USB Print and Storage Center) (Version: 1.1.4 - Belkin International, Inc.)
Best Buy pc app (Version: 3.0.0.0 - Best Buy) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
ChromecastApp (HKCU\...\{079ede36-133d-44b0-8053-c7c1fa8d2e0d}_is1) (Version: 1.5.1383.0 - Google Inc.)
Citrix online plug-in - web (HKLM-x32\...\CitrixOnlinePluginPackWeb) (Version: 12.1.33.1 - Citrix Systems, Inc.)
Citrix online plug-in (Web) (x32 Version: 12.1.33.1 - Citrix Systems, Inc.) Hidden
Complete Care Business Service Agreement (HKLM-x32\...\{0ECFCB07-9BFE-4970-ACA1-D568D982760B}) (Version: 2.0.0 - Dell Inc.)
Consumer In-Home Service Agreement (HKLM-x32\...\{F47C37A4-7189-430A-B81D-739FF8A7A554}) (Version: 2.0.0 - Dell Inc.)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{A606DAFB-9991-4C9F-9348-E04B5237DEB9}) (Version:  - Microsoft)
Dell DataSafe Local Backup - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 9.4.60 - Dell)
Dell DataSafe Local Backup (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 9.4.60 - Dell)
Dell Dock (HKLM-x32\...\Dell Dock) (Version:  - Stardock Corporation)
Dell Dock (Version: 2.0 - Stardock Corporation) Hidden
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Getting Started Guide (HKLM-x32\...\{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}) (Version: 1.00.0000 - Dell Inc.)
Dell Home Systems Service Agreement (HKLM-x32\...\{AB2FDE4F-6BED-4E9E-B676-3DCCEBB1FBFE}) (Version: 2.0.0 - Dell Inc.)
Dell Support Center (Support Software) (HKLM-x32\...\{E3BFEE55-39E2-4BE0-B966-89FE583822C1}) (Version: 2.5.09100 - Dell)
Dell Touchpad (HKLM\...\SynTPDeinstKey) (Version: 13.2.2.2 - Synaptics Incorporated)
Dell Webcam Central (HKLM-x32\...\Dell Webcam Central) (Version: 1.40.05 - Creative Technology Ltd)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 39.0.2171.99 - Google Inc.)
GoToAssist 8.0.0.514 (HKLM-x32\...\GoToAssist) (Version:  - )
iCloud (HKLM\...\{6096C0CC-7E19-4355-87F0-627EC5AA146D}) (Version: 4.0.3.56 - Apple Inc.)
Idle Crawler (HKLM-x32\...\58E9643A-E035-1D45-8F80-8495C365477F) (Version: 125.0.0.472 - EUROHAUTE LTD)
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version: 8.15.10.2202 - Intel Corporation)
iSEEK AnswerWorks English Runtime (HKLM-x32\...\{18A8E78B-9EF2-496E-B310-BCD8E4C1DAB3}) (Version: 010.000.0101 - Vantage Linguistics)
iTunes (HKLM\...\{F46AA0F1-E284-4878-A462-5F11B9166C0E}) (Version: 11.4.0.18 - Apple Inc.)
Java 7 Update 45 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217017FF}) (Version: 7.0.450 - Oracle)
Java Auto Updater (x32 Version: 2.1.9.8 - Sun Microsystems, Inc.) Hidden
Java™ 6 Update 20 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86416020FF}) (Version: 6.0.200 - Sun Microsystems, Inc.)
Juniper Networks Cache Cleaner 6.5.0 (HKCU\...\Juniper_Networks_Cache_Cleaner 6.5.0) (Version: 6.5.0.15551 - Juniper Networks)
Juniper Networks Host Checker (HKCU\...\Neoteris_Host_Checker) (Version: 7.1.0.18671 - Juniper Networks)
Juniper Networks Secure Application Manager (HKLM-x32\...\Neoteris_Secure_Application_Manager) (Version: 7.1.0.18671 - Juniper Networks)
Juniper Networks Setup Client Activex Control (HKLM-x32\...\Juniper_Setup_Client Activex Control) (Version: 2.1.1.1 - Juniper Networks)
Juniper Networks, Inc. Setup Client (HKCU\...\Juniper_Setup_Client) (Version: 7.1.3.11013 - Juniper Networks, Inc.)
Junk Mail filter update (x32 Version: 14.0.8089.726 - Microsoft Corporation) Hidden
Kaspersky Security Scan (HKLM-x32\...\InstallWIX_{D1282694-0693-41A8-ABC1-6D1FFC1F65C4}) (Version: 12.0.1.881 - Kaspersky Lab)
Kaspersky Security Scan (x32 Version: 12.0.1.881 - Kaspersky Lab) Hidden
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Choice Guard (x32 Version: 2.0.48.0 - Microsoft Corporation) Hidden
Microsoft Office 2010 Service Pack 1 (SP1) (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{047B0968-E622-4FAA-9B4B-121FA109EDDE}) (Version:  - Microsoft)
Microsoft Office 2010 Service Pack 1 (SP1) (x32 Version:  - Microsoft) Hidden
Microsoft Office Access MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Home and Student 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.6029.1000 - Microsoft Corporation)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Single Image 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.20125.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Sync Framework Runtime Native v1.0 (x86) (HKLM-x32\...\{8A74E887-8F0F-4017-AF53-CBA42211AAA5}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft Sync Framework Services Native v1.0 (x86) (HKLM-x32\...\{BD64AF4A-8C80-4152-AD77-FCDDF05208AB}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable - KB2467175 (HKLM-x32\...\{a0fe116e-9a8a-466f-aee0-625cb7c207e3}) (Version: 8.0.51011 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{052bac4a-6f79-46d4-a024-1ce1b4f73cd4}) (Version: 8.0.58299 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{820B6609-4C97-3A2B-B644-573B06A0F0CC}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Mozilla Firefox 35.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 35.0 (x86 en-US)) (Version: 35.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
MSVCRT (x32 Version: 14.0.1468.721 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
PowerDVD DX (HKLM-x32\...\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}) (Version: 8.3.5424 - CyberLink Corp.)
Premium Service Agreement (HKLM-x32\...\{C33AA6D6-F5EC-48F3-AFDC-8141345D473A}) (Version: 2.0.0 - Dell Inc.)
QualxServ Service Agreement (HKLM-x32\...\{903679E8-44C8-4C07-9600-05C92654FC50}) (Version: 2.0.0 - Dell Inc.)
Quicken 2012 (HKLM-x32\...\{0A1E0BDA-5E8F-436d-8BE5-7E97C5CB899D}) (Version: 21.1.7.18 - Intuit)
QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5894 - Realtek Semiconductor Corp.)
Roxio Burn (HKLM-x32\...\{B2E47DE7-800B-40BB-BD1F-9F221C3AEE87}) (Version: 1.01 - Roxio)
Roxio Burn (x32 Version: 1.01 - Roxio) Hidden
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Skype™ 5.1 (HKLM-x32\...\{E633D396-5188-4E9D-8F6B-BFB8BF3467E8}) (Version: 5.1.112 - Skype Technologies S.A.)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2468871) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2533523) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2600217) (Version: 1 - Microsoft Corporation)
Update for Microsoft Office 2010 (KB2494150) (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{3FCFD88F-4D13-4F38-8625-ABABEA7F61EA}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2553065) (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{A8686D24-1E89-43A1-973E-05A258D2B3F8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{48E1B6C2-7299-4F3F-AA63-42F0ACE55AA4}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{18B3CF2A-73F7-4716-B1AE-86D68726D408}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition (HKLM-x32\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.SingleImage_{15058154-469F-4794-ACD5-94F8420F9B80}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.SingleImage_{995A7832-B512-46D5-87C9-2D71FB541435}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2553272) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.SingleImage_{C06ABC7E-8923-4BB1-A7A2-197F5A3E0973}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition (HKLM-x32\...\{90140000-006E-0409-0000-0000000FF1CE}_Office14.SingleImage_{73E67A3A-8D61-44EF-90C2-1697C3DBE668}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2566458) (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{EFB525A0-E1C0-4E32-9968-FE401BC87363}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{ED31DE9A-3E13-4E2C-9106-E0D8AFFB9FA6}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2598289) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{06ABCB4E-77D8-4420-B2EA-EF51558DBFD1}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2598289) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{06ABCB4E-77D8-4420-B2EA-EF51558DBFD1}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition (HKLM-x32\...\{90140000-00A1-0409-0000-0000000FF1CE}_Office14.SingleImage_{9865DC3A-2898-48D9-B96A-46397571C934}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2589345) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{3613AECC-1454-4DDD-AC36-C42DC16D6DEE}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2589345) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{3613AECC-1454-4DDD-AC36-C42DC16D6DEE}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2553248) 32-Bit Edition (HKLM-x32\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.SingleImage_{5EBDE1DE-3B28-4134-AB00-85CFF2B4F94D}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2553248) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{38990592-F6A1-4A26-96C7-0600E36AE794}) (Version:  - Microsoft)
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition (HKLM-x32\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.SingleImage_{1EEFF749-6F29-4F0B-AB08-4C6EA52AA110}) (Version:  - Microsoft)
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{BC6DFBFD-16DD-47E1-A7EF-2C062930FA4F}) (Version:  - Microsoft)
Video Mover (HKLM-x32\...\Video Mover_is1) (Version:  - )
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
Windows Live Call (x32 Version: 14.0.8064.0206 - Microsoft Corporation) Hidden
Windows Live Communications Platform (x32 Version: 14.0.8064.206 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite_Wave3) (Version: 14.0.8089.0726 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 14.0.8089.726 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 14.0.8089.0726 - Microsoft Corporation) Hidden
Windows Live Messenger (x32 Version: 14.0.8089.0726 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 14.0.8091.0730 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 14.0.8081.709 - Microsoft Corporation) Hidden
Windows Live Sign-in Assistant (HKLM-x32\...\{45338B07-A236-4270-9A77-EBB4115517B5}) (Version: 5.000.818.5 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Live Upload Tool (HKLM-x32\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
Windows Live Writer (x32 Version: 14.0.8089.0726 - Microsoft Corporation) Hidden

========================= Devices: ================================

Name: TSSTcorp DVD+-RW TS-L633C ATA Device
Description: CD-ROM Drive
Class Guid: {4d36e965-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard CD-ROM drives)
Service: cdrom
Problem: : Windows cannot initialize the device driver for this hardware. (Code 37)
Resolution: The driver returned failure from its DriverEntry routine. Uninstall the driver, and then click "Scan for hardware changes" to reinstall or upgrade the driver.


========================= Memory info: ===================================

Percentage of memory in use: 66%
Total physical RAM: 2936.95 MB
Available physical RAM: 980.68 MB
Total Pagefile: 5872 MB
Available Pagefile: 3320.36 MB
Total Virtual: 4095.88 MB
Available Virtual: 3976 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:283.34 GB) (Free:222.34 GB) NTFS

========================= Users: ========================================

User accounts for \\STEPH-PC

Administrator            Guest                    Stephanie                


**** End of log ****



#5 daniel0311

daniel0311
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Posted 21 January 2015 - 02:59 PM

JRT Log:

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.4.1 (12.28.2014:1)
OS: Windows 7 Home Premium x64
Ran by Stephanie on Wed 01/21/2015 at 14:48:29.53
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files

Successfully deleted: [File] "C:\Windows\wininit.ini"



~~~ Folders



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 01/21/2015 at 14:54:57.64
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 



#6 daniel0311

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Posted 21 January 2015 - 03:10 PM

ADW Cleaner log:

 

# AdwCleaner v4.108 - Report created 21/01/2015 at 15:08:02
# Updated 17/01/2015 by Xplode
# Database : 2015-01-18.1 [Live]
# Operating System : Windows 7 Home Premium  (64 bits)
# Username : Stephanie - STEPH-PC
# Running from : C:\Users\Stephanie\Desktop\adwcleaner_4.108(1).exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Browsers ] *****

-\\ Internet Explorer v9.0.8112.16448


-\\ Mozilla Firefox v35.0 (x86 en-US)


-\\ Google Chrome v39.0.2171.99

[C:\Users\Stephanie\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://www.trovi.com/Results.aspx?gd=&ctid=CT3333604&octid=EB_ORIGINAL_CTID&ISID=M60C049FB-FC9F-488B-9FBA-AB7606423497&SearchSource=58&CUI=&UM=8&UP=SPBBC1B80E-D206-45D5-A77E-9F1E0BBEB2B4&q={searchTerms}&SSPV=
[C:\Users\Stephanie\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://www.trovi.com/Results.aspx?gd=&ctid=CT3333604&octid=EB_ORIGINAL_CTID&ISID=M60C049FB-FC9F-488B-9FBA-AB7606423497&SearchSource=58&CUI=&UM=8&UP=SPBBC1B80E-D206-45D5-A77E-9F1E0BBEB2B4&q={searchTerms}&SSPV=

*************************

AdwCleaner[R0].txt - [3286 octets] - [20/01/2015 21:53:55]
AdwCleaner[R1].txt - [1539 octets] - [21/01/2015 15:04:14]
AdwCleaner[S0].txt - [3476 octets] - [20/01/2015 22:00:57]
AdwCleaner[S1].txt - [1464 octets] - [21/01/2015 15:08:02]

########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [1524 octets] ##########
 



#7 daniel0311

daniel0311
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Posted 21 January 2015 - 03:22 PM

Adware removal log:

 

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Adware Removal Tool v3.9
Time: 2015_01_21_15_13_01
OS: Windows 7 - 64 Bit
Account Name: Stephanie
U0L0S13

\\\\\\\\\\\\\\\\\\\\\\\ Repair Logs \\\\\\\\\\\\\\\\\\\\\\

Deleted - File - C:\Users\Stephanie\Appdata\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\ZON0K5ZK\trovi_com[1].htm
Deleted - File - C:\Users\Stephanie\Appdata\LocalLow\Microsoft\Internet Explorer\DOMStore\L7UD1T6S\www.trovi[1].xml
Deleted - RegistryValueData - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility\{2A0F3D1B-0909-4FF4-B272-609CCE6054E7}:dllname
Deleted - RegistryValueData - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility\{2A0F3D1B-0909-4FF4-B272-609CCE6054E7}:masterclsid
Deleted - RegistryValueData - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility\{472734EA-242A-422B-ADF8-83D1E48CC825}:dllname
Deleted - RegistryValueData - HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{292126FE-1325-4DA6-A26D-FD10333F1251}:appname
Deleted - RegistryValueData - HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{7BE3FA7D-8462-4388-B14A-6DA2F2DB3C51}:appname
Deleted - RegistryValueData - HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{FD827F1E-E113-42ED-9C42-B8E018E33217}:appname
Deleted - RegistryValueData - HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\LowRegistry\Audio\PolicyConfig\PropertyStore\92162392_0:
Deleted - RegistryValueData - HKEY_LOCAL_MACHINE\SOFTWARE\microsoft\windows\Currentversion\Uninstall\58E9643A-E035-1D45-8F80-8495C365477F:helplink
Deleted - RegistryValueData - HKEY_LOCAL_MACHINE\SOFTWARE\microsoft\windows\Currentversion\Uninstall\58E9643A-E035-1D45-8F80-8495C365477F:urlinfoabout
Deleted - RegistryKey - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility:{2A0F3D1B-0909-4FF4-B272-609CCE6054E7}
Deleted - RegistryKey - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility:{472734EA-242A-422B-ADF8-83D1E48CC825}

\\ Finished
 



#8 daniel0311

daniel0311
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Posted 21 January 2015 - 03:22 PM

Adware removal log:

 

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Adware Removal Tool v3.9
Time: 2015_01_21_15_13_01
OS: Windows 7 - 64 Bit
Account Name: Stephanie
U0L0S13

\\\\\\\\\\\\\\\\\\\\\\\ Repair Logs \\\\\\\\\\\\\\\\\\\\\\

Deleted - File - C:\Users\Stephanie\Appdata\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\ZON0K5ZK\trovi_com[1].htm
Deleted - File - C:\Users\Stephanie\Appdata\LocalLow\Microsoft\Internet Explorer\DOMStore\L7UD1T6S\www.trovi[1].xml
Deleted - RegistryValueData - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility\{2A0F3D1B-0909-4FF4-B272-609CCE6054E7}:dllname
Deleted - RegistryValueData - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility\{2A0F3D1B-0909-4FF4-B272-609CCE6054E7}:masterclsid
Deleted - RegistryValueData - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility\{472734EA-242A-422B-ADF8-83D1E48CC825}:dllname
Deleted - RegistryValueData - HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{292126FE-1325-4DA6-A26D-FD10333F1251}:appname
Deleted - RegistryValueData - HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{7BE3FA7D-8462-4388-B14A-6DA2F2DB3C51}:appname
Deleted - RegistryValueData - HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{FD827F1E-E113-42ED-9C42-B8E018E33217}:appname
Deleted - RegistryValueData - HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\LowRegistry\Audio\PolicyConfig\PropertyStore\92162392_0:
Deleted - RegistryValueData - HKEY_LOCAL_MACHINE\SOFTWARE\microsoft\windows\Currentversion\Uninstall\58E9643A-E035-1D45-8F80-8495C365477F:helplink
Deleted - RegistryValueData - HKEY_LOCAL_MACHINE\SOFTWARE\microsoft\windows\Currentversion\Uninstall\58E9643A-E035-1D45-8F80-8495C365477F:urlinfoabout
Deleted - RegistryKey - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility:{2A0F3D1B-0909-4FF4-B272-609CCE6054E7}
Deleted - RegistryKey - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility:{472734EA-242A-422B-ADF8-83D1E48CC825}

\\ Finished
 



#9 daniel0311

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Posted 21 January 2015 - 04:02 PM

MBAR txt log:

Malwarebytes Anti-Rootkit BETA 1.08.3.1004
www.malwarebytes.org

Database version:
  main:    v2015.01.21.10
  rootkit: v2015.01.14.01

Windows 7 x64 NTFS
Internet Explorer 9.0.8112.16421
Stephanie :: STEPH-PC [administrator]

1/21/2015 3:34:15 PM
mbar-log-2015-01-21 (15-34-15).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 380617
Time elapsed: 16 minute(s), 20 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 2
HKU\S-1-5-21-2621610626-3318039025-3462326288-1000_Classes\CLSID\{fbeb8a05-beee-4442-804e-409d6c4515e9} (Hijack.Trojan.Siredef.C) -> Delete on reboot. [b35b7a80ff8ab086be5c808199677888]
HKU\S-1-5-21-2621610626-3318039025-3462326288-1000_Classes\CLSID\{FBEB8A05-BEEE-4442-804E-409D6C4515E9}\INPROCSERVER32 (Trojan.Zaccess) -> Delete on reboot. [43cbed0d6b1eb482195903c2d62e37c9]

Registry Values Detected: 1
HKU\S-1-5-21-2621610626-3318039025-3462326288-1000_Classes\CLSID\{FBEB8A05-BEEE-4442-804E-409D6C4515E9}\INPROCSERVER32| (Trojan.Zaccess) -> Data: C:\$Recycle.Bin\S-1-5-21-2621610626-3318039025-3462326288-1000\$678e0b4f17c9f76810f697e8ee0ffbb1\n. -> Delete on reboot. [43cbed0d6b1eb482195903c2d62e37c9]

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 3
C:\$Recycle.Bin\S-1-5-21-2621610626-3318039025-3462326288-1000\$678e0b4f17c9f76810f697e8ee0ffbb1\U (Trojan.Siredef.C) -> Delete on reboot. [7797f8027f0ae84e9b72ec15d52b5ea2]
C:\$Recycle.Bin\S-1-5-21-2621610626-3318039025-3462326288-1000\$678e0b4f17c9f76810f697e8ee0ffbb1\L (Trojan.Siredef.C) -> Delete on reboot. [c64867933257c57121ee8978f50b27d9]
C:\$Recycle.Bin\S-1-5-21-2621610626-3318039025-3462326288-1000\$678e0b4f17c9f76810f697e8ee0ffbb1 (Trojan.Siredef.C) -> Delete on reboot. [aa64cb2f84055bdb070908f96b9529d7]

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)
 



#10 daniel0311

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Posted 21 January 2015 - 04:03 PM

Security check log:

 

Results of screen317's Security Check version 0.99.94  
 Windows 7arrow-10x10.png  x64 (UAC is enabled)  
 Out of date service pack!!
 Internet Explorerarrow-10x10.png 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Java 7 Update 45  
 Java version 32-bit out of Date!
 Adobe Reader XI  
 Mozilla Firefoxarrow-10x10.png (35.0)
 Google Chrome (39.0.2171.95)
 Google Chrome (39.0.2171.99)
````````Process Check: objlist.exe by Laurent````````  
 Malwarebytesarrow-10x10.png Anti-Malware mbamscheduler.exe   
 Kaspersky Labarrow-10x10.png Kasperskyarrow-10x10.png Security Scan 2.0 kss.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  
````````````````````End of Log``````````````````````
 



#11 daniel0311

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Posted 21 January 2015 - 04:03 PM

Security check log:

 

Results of screen317's Security Check version 0.99.94  
 Windows 7arrow-10x10.png  x64 (UAC is enabled)  
 Out of date service pack!!
 Internet Explorerarrow-10x10.png 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Java 7 Update 45  
 Java version 32-bit out of Date!
 Adobe Reader XI  
 Mozilla Firefoxarrow-10x10.png (35.0)
 Google Chrome (39.0.2171.95)
 Google Chrome (39.0.2171.99)
````````Process Check: objlist.exe by Laurent````````  
 Malwarebytesarrow-10x10.png Anti-Malware mbamscheduler.exe   
 Kaspersky Labarrow-10x10.png Kasperskyarrow-10x10.png Security Scan 2.0 kss.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  
````````````````````End of Log``````````````````````
 



#12 daniel0311

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Posted 21 January 2015 - 04:14 PM

Reboot after the security check.. Problems remain. As I write this the computer is lagging so bad it wont keep up with my typing.



#13 daniel0311

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Posted 21 January 2015 - 04:14 PM

Reboot after the security check.. Problems remain. As I write this the computer is lagging so bad it wont keep up with my typing.



#14 daniel0311

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Posted 21 January 2015 - 04:15 PM

No idea why my posts are duplicating multiple times either....



#15 InadequateInfirmity

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Posted 21 January 2015 - 06:34 PM

With the infection you have.  (Trojan.Zaccess) We need to run more advanced tools.

 

 

 

 

Read the following topic before creating a new topic in this forum. It contains instructions on what information we would like you to post. This will enable us to help you more quickly.

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help






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