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Sudden rash of computer problems

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#1 wickeddragon


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Posted 20 January 2015 - 09:06 PM

I've had this computer for around 5 years now, and it never gives me problems.  now suddenly boom!  all at once!  


1) I get this "Your version of Windows is not genuine" spiel, and my desktop goes black.  Windows came with the computer, which I got from Best Buy.  it freaking better be genuine!  I enter the key that's on the side of my computer and it doesn't recognize it.  now this happened once before about a week ago, and somehow it eventually accepted my key.  now suddenly it's refusing it again and my desktop is once again all black.


2) I can't access add/remove programs.  I pull up the Start menu, type in add or remove, and click on the search result, and nothing happens.  the same when I try to click on it from the control panel.  as such I don't know how to remove unwanted programs.


3) during startup, the computer says "Autocheck program not found, skipping autocheck".  I don't know what that is.


4) I can't get into Internet Explorer.  when I click on it, it says it cannot open the program, because some component is missing.  it does the same thing when I try to save a Notepad document, specifically: "The program can't start because api-ms-win-downlevel-shell32-I1-0.dll is missing from your computer. Try reinstalling the program to fix this problem."  but then I click 'Ok' and the popup goes away and it saves like normal.


thankfully I usually use Chrome anyway, but my mother uses IE.


5) at startup, two popups come up saying something about ipoint.exe not being found, and also hkcmd.exe .  I don't know what these are.  I hit OK and the popups go away and things proceed as usual.


6) and now, suddenly, when I try to open a folder, any folder, whether from the desktop or the taskbar, it says "No such interface supported".  this has never happened before this moment.


help me!

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#2 sarkm85


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Posted 21 January 2015 - 01:39 AM

I guess your pc would have been affected by virus/malware. 


Do you have an antivirus installed and is it running fine?

#3 hamluis



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Posted 21 January 2015 - 11:46 AM

Please download MiniToolBox  , save it to your desktop and run it.
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
Click Go and paste the content into your next post.
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

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