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Computer crashes only when playing video or a game, not sure what to do , Help!


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#1 bigjimo39

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Posted 20 January 2015 - 09:03 AM

My computer is going to a blue screen crash and only after playing video or a game for awhile, not really sure what to do at this point. I hope someone can help me figure this out. 



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#2 jhayz

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Posted 20 January 2015 - 10:19 PM

Hi, is the computer being mentioned in this last thread the same? Did you follow the same steps just in case it will resolve your problem?


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#3 bigjimo39

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Posted 21 January 2015 - 09:14 AM

Yes this is the same, the problem started again shortly after completing all of those steps. Not sure where to go from here.



#4 bigjimo39

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Posted 21 January 2015 - 10:39 PM

Yeah,  i tried all of those steps again and still getting the bsod when playing video or playing a game, any help would be great.



#5 jhayz

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Posted 21 January 2015 - 11:09 PM

Ok, we need to configure dump files for BSOD so we can extract the error codes.

 

Please go to C:\Windows\Minidump folder. Do you see any dmp logs from the folder?  If yes, then read the instruction of the second paragraph below.If not, configure small memory dump debugging information under startup and recovery.

> Right-click My Computer and choose Properties.
> Go to Advanced System Settings - Advance Tab.
> Under Startup and Recovery, click Settings...
> Look for 'write debugging information' and use small memory dump
> Checkmark overwrite any existing file

If there are latest created minidumps under C:\Windows\Minidump folder, please post the latest dmp logs (atleast 5) by :
Note : If dmp logs from minidump folder is not allowed due to security or admin permission problem, disable UAC control temporarily
or see this link.
> Highlight (holding ctrl key) and choosing the latest dmp logs by hitting enter or left mouse click.
> Right-click and choose send to desktop.
> When on desktop, highlight all dmp logs and right-click and send to compressed zipped folder.
> Upload and share the link by registering here https://www.box.com/
* minidumps log sample 010613 - 16676 -01.dmp -> 01 is for month - 06 for day - 13 is for year.
* If you use any 3rd party software such as Ccleaner, please uncheck the minidumps box so as not to remove the dump files next time.


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#6 bigjimo39

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Posted 22 January 2015 - 12:03 AM

First, i would like to say Thank you four time and help.

 

I only had four files, here is the link;

 

https://app.box.com/s/gb6v5ip2d97rxuzbd5n27wepfpppumu2



#7 jhayz

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Posted 22 January 2015 - 07:35 PM

Hi, please reupload a new file as the dump files contains no data. Please read the instructions and also see if your stored dump files ( C:\Windows\Minidump) are more than 1 KB. The uploaded data should be of same storage content or you can just upload them individually and skip the zip contents.


Tekken
 





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