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Consistently lose internet (Comcast) playing Wizard101


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4 replies to this topic

#1 bigsal

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Posted 19 January 2015 - 11:25 AM

(Hope I'm posting this is the right forum)
Hello and thank you for any help you might be able to provide.
Here's the basic story. My roommate plays a lot of Wizard101 and he consistenly gets booted off the internet (Comcast Xfinity) and he sometimes gets a DNS error when he tries to log back onto the internet.  He uses desktop computer and is connected to the Comcast modem via a USB wifi adapter.  He also runs Windows7.  His computer is in the next room, maybe 25 feet from the modem.  The problem seems to go away (at least temporarily) after I unplug the modem for a minute and it reboots itself.
  The weird thing is I never have these issues.  (Comcast account is in my name if that matters)  I'm not a game but on the weekends my son comes over and plays on XboxLive and never gets kicked off either.  My laptop that I use is a newer ASUS touchscreen that runs Windows8. 
  I'd appreciate any help on the matter. Any ideas on what to do? Is it is desktop? (overclocking playing the game?) Is there a problem like this associated with Wizard101? Is it Comcast? (I've contacted them and they say since it's only one user it's most likely a hardware problem associated with his computer).
Thank you very much.

Edited by Queen-Evie, 19 January 2015 - 04:06 PM.
moved from Service Providers to Networking


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#2 InadequateInfirmity

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Posted 20 January 2015 - 02:22 AM

Get me a couple  logs from his machine.
 
 
Please download MINITOOLBOX and run it.



Checkmark following boxes:


Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Inst***ed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.

 

  • Download the Wireless Test to your Desktop.
  • This will download a program c***ed wireless.exe. Right click this program and select Run as administrator. Again, if you are asked for permission, click Yes.
  • Click Ok to begin the test, and then Ok again. This will start the scan.
  • Once the scan is complete, a file c***ed reg.txt will open.
  • Paste in next reply.

Edited by InadequateInfirmity, 20 January 2015 - 02:26 AM.


#3 CaveDweller2

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Posted 20 January 2015 - 09:56 AM

Both your laptop and xbox are also wireless? Have him go to the web site of the wifi adapter and get the latest drivers, then in device manager right click and uninstall the wireless adapter and it's drivers(there's a check box for the drivers), in control panel click Programs and Features, look for anything that has to do with wireless and uninstall. Reboot and use the drivers he downloaded to install. 


Hope this helps thumbup.gif

Associate in Applied Science - Network Systems Management - Trident Technical College


#4 bigsal

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Posted 01 February 2015 - 12:47 PM

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Dan-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 3:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Belkin USB Wireless Adaptor #2
   Physical Address. . . . . . . . . : B4-75-0E-24-3A-EF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2601:8:9401:f7b0::9(Preferred)
   Lease Obtained. . . . . . . . . . : Sunday, February 01, 2015 9:30:01 AM
   Lease Expires . . . . . . . . . . : Sunday, February 01, 2015 9:42:11 AM
   IPv6 Address. . . . . . . . . . . : 2601:8:9401:f7b0:74b6:4daf:e3a6:861f(Preferred)
   Temporary IPv6 Address. . . . . . : 2601:8:9401:f7b0:2471:b65b:8582:566d(Preferred)
   Link-local IPv6 Address . . . . . : fe80::74b6:4daf:e3a6:861f%14(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.0.0.11(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Sunday, February 01, 2015 9:28:09 AM
   Lease Expires . . . . . . . . . . : Sunday, February 08, 2015 9:28:15 AM
   Default Gateway . . . . . . . . . : fe80::ce35:40ff:fe57:f2b0%14
                                       10.0.0.1
   DHCP Server . . . . . . . . . . . : 10.0.0.1
   DHCPv6 IAID . . . . . . . . . . . : 313816334
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-5D-D3-F3-00-E0-5C-00-02-67
   DNS Servers . . . . . . . . . . . : 2001:558:feed::1
                                       2001:558:feed::2
                                       75.75.75.75
                                       75.75.76.76
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{14F2B10F-FB03-4B04-B918-603E3AA00E45}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:1cba:1ffe:f5ff:fff4(Preferred)
   Link-local IPv6 Address . . . . . : fe80::1cba:1ffe:f5ff:fff4%10(Preferred)
   Default Gateway . . . . . . . . . :
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
Interface name : Wireless Network Connection 3
There are 7 networks currently visible.

SSID 1 : Wazza
    Network type            : Infrastructure
    Authentication          : WPA2-Personal
    Encryption              : CCMP
    BSSID 1                 : cc:35:40:57:f2:b1
         Signal             : 72% 
         Radio type         : 802.11n
         Channel            : 1
         Basic rates (Mbps) : 1 2 5.5 6 11 12 24
         Other rates (Mbps) : 9 18 36 48 54

SSID 2 :
    Network type            : Infrastructure
    Authentication          : WPA2-Personal
    Encryption              : CCMP
    BSSID 1                 : ce:35:40:57:f2:b2
         Signal             : 72% 
         Radio type         : 802.11n
         Channel            : 1
         Basic rates (Mbps) : 1 2 5.5 6 11 12 24
         Other rates (Mbps) : 9 18 36 48 54

SSID 3 : xfinitywifi
    Network type            : Infrastructure
    Authentication          : Open
    Encryption              : None
    BSSID 1                 : ce:35:40:57:f2:b3
         Signal             : 72% 
         Radio type         : 802.11n
         Channel            : 1
         Basic rates (Mbps) : 1 2 5.5 6 11 12 24
         Other rates (Mbps) : 9 18 36 48 54
    BSSID 2                 : 06:1d:d6:b1:06:50
         Signal             : 43% 
         Radio type         : 802.11n
         Channel            : 6
         Basic rates (Mbps) : 1 2 5.5 6 11 12 24
         Other rates (Mbps) : 9 18 36 48 54

SSID 4 : HOME-0652
    Network type            : Infrastructure
    Authentication          : WPA2-Personal
    Encryption              : CCMP
    BSSID 1                 : 00:1d:d6:b1:06:50
         Signal             : 46% 
         Radio type         : 802.11n
         Channel            : 6
         Basic rates (Mbps) : 1 2 5.5 6 11 12 24
         Other rates (Mbps) : 9 18 36 48 54

SSID 5 :
    Network type            : Infrastructure
    Authentication          : WPA2-Personal
    Encryption              : CCMP
    BSSID 1                 : 02:1d:d6:b1:06:50
         Signal             : 47% 
         Radio type         : 802.11n
         Channel            : 6
         Basic rates (Mbps) : 1 2 5.5 6 11 12 24
         Other rates (Mbps) : 9 18 36 48 54

SSID 6 : OCW2 WiFi
    Network type            : Infrastructure
    Authentication          : WPA2-Enterprise
    Encryption              : CCMP
    BSSID 1                 : 06:18:0a:27:f7:24
         Signal             : 43% 
         Radio type         : 802.11n
         Channel            : 11
         Basic rates (Mbps) : 1 2 5.5 11
         Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 7 : OCW WiFi
    Network type            : Infrastructure
    Authentication          : Open
    Encryption              : None
    BSSID 1                 : 00:18:0a:27:f7:24
         Signal             : 43% 
         Radio type         : 802.11n
         Channel            : 11
         Basic rates (Mbps) : 1 2 5.5 11
         Other rates (Mbps) : 6 9 12 18 24 36 48 54

Profiles on interface Wireless Network Connection 3:

Group policy profiles (read only)
---------------------------------
    <None>

User profiles
-------------
    All User Profile     : Wazza

Pinging 194.119.131.66 with 32 bytes of data:
Reply from 194.119.131.66: bytes=32 time=153ms TTL=55
Reply from 194.119.131.66: bytes=32 time=151ms TTL=55
Reply from 194.119.131.66: bytes=32 time=151ms TTL=55
Reply from 194.119.131.66: bytes=32 time=154ms TTL=55

Ping statistics for 194.119.131.66:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 151ms, Maximum = 154ms, Average = 152ms

Pinging plus.net [212.159.8.2] with 32 bytes of data:
Reply from 212.159.8.2: bytes=32 time=156ms TTL=241
Reply from 212.159.8.2: bytes=32 time=162ms TTL=241
Reply from 212.159.8.2: bytes=32 time=160ms TTL=241
Reply from 212.159.8.2: bytes=32 time=157ms TTL=241

Ping statistics for 212.159.8.2:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 156ms, Maximum = 162ms, Average = 158ms

Tracing route to cns1.uk.vianw.net [194.119.131.66]
over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  10.0.0.1
  2     *        *       35 ms  These Windows services are started:

   Application Experience
   Application Information
   Background Intelligent Transfer Service
   Base Filtering Engine
   CNG Key Isolation
   COM+ Event System
   Cryptographic Services
   DCOM Server Process Launcher
   Desktop Window Manager Session Manager
   DHCP Client
   Diagnostic Policy Service
   Diagnostic Service Host
   Diagnostic System Host
   Distributed Link Tracking Client
   DNS Client
   Extensible Authentication Protocol
   Group Policy Client
   Human Interface Device Access
   IP Helper
   Microsoft .NET Framework NGEN v4.0.30319_X64
   Microsoft .NET Framework NGEN v4.0.30319_X86
   Multimedia Class Scheduler
   Network Connections
   Network List Service
   Network Location Awareness
   Network Store Interface Service
   NVIDIA Display Driver Service
   NVIDIA Network Service
   NVIDIA Stereoscopic 3D Driver Service
   NVIDIA Streamer Service
   Plug and Play
   Portable Device Enumerator Service
   Power
   Print Spooler
   Program Compatibility Assistant Service
   RalinkRegistryWriter
   RalinkRegistryWriter64
   Remote Procedure Call (RPC)
   RPC Endpoint Mapper
   Security Accounts Manager
   Security Center
   Server
   Shell Hardware Detection
   Software Protection
   SSDP Discovery
   Superfetch
   System Event Notification Service
   Task Scheduler
   TCP/IP NetBIOS Helper
   Themes
   User Profile Service
   Windows Audio
   Windows Audio Endpoint Builder
   Windows Defender
   Windows Driver Foundation - User-mode Driver Framework
   Windows Event Log
   Windows Firewall
   Windows Font Cache Service
   Windows Management Instrumentation
   Windows Modules Installer
   Windows Search
   Windows Update
   WinHTTP Web Proxy Auto-Discovery Service
   WLAN AutoConfig
   Workstation

The command completed successfully.

Microsoft Windows [Version 6.1.7601]

Image Name                     PID Session Name        Session#    Mem Usage
========================= ======== ================ =========== ============
System Idle Process              0 Services                   0         24 K
System                           4 Services                   0        916 K
smss.exe                       264 Services                   0      1,092 K
csrss.exe                      416 Services                   0      4,300 K
wininit.exe                    460 Services                   0      4,384 K
csrss.exe                      488 Console                    1      6,104 K
winlogon.exe                   528 Console                    1      6,960 K
services.exe                   572 Services                   0      8,664 K
lsass.exe                      588 Services                   0     10,928 K
lsm.exe                        596 Services                   0      4,124 K
svchost.exe                    700 Services                   0      9,236 K
nvvsvc.exe                     756 Services                   0      7,252 K
nvSCPAPISvr.exe                780 Services                   0      5,732 K
svchost.exe                    824 Services                   0      7,720 K
svchost.exe                    876 Services                   0     17,964 K
svchost.exe                    960 Services                   0    118,280 K
svchost.exe                   1016 Services                   0     14,104 K
svchost.exe                    276 Services                   0     37,824 K
audiodg.exe                    592 Services                   0     17,256 K
TrustedInstaller.exe          1032 Services                   0     34,024 K
svchost.exe                   1136 Services                   0     13,780 K
spoolsv.exe                   1272 Services                   0     11,028 K
svchost.exe                   1300 Services                   0     12,548 K
NvNetworkService.exe          1440 Services                   0      5,444 K
nvstreamsvc.exe               1552 Services                   0      9,708 K
RaRegistry.exe                1604 Services                   0      4,964 K
RaRegistry64.exe              1632 Services                   0      3,868 K
nvstreamsvc.exe               1932 Services                   0     15,108 K
conhost.exe                   1944 Services                   0      2,756 K
WUDFHost.exe                  1092 Services                   0      6,024 K
svchost.exe                   2156 Services                   0      5,328 K
sppsvc.exe                    2304 Services                   0     12,656 K
nvxdsync.exe                  2496 Console                    1     18,276 K
nvvsvc.exe                    2504 Console                    1     12,472 K
nvstreamsvc.exe               2592 Console                    1     12,856 K
conhost.exe                   2600 Console                    1      4,300 K
dwm.exe                       2636 Console                    1     27,868 K
explorer.exe                  2708 Console                    1     51,536 K
taskhost.exe                  2796 Console                    1     20,084 K
NvBackend.exe                 2908 Console                    1     11,880 K
RaUI.exe                      2352 Console                    1     53,524 K
nvtray.exe                    2608 Console                    1     10,928 K
SearchIndexer.exe             2348 Services                   0     16,168 K
mscorsvw.exe                   680 Services                   0      5,580 K
mscorsvw.exe                  2692 Services                   0      7,248 K
svchost.exe                   3044 Services                   0     37,648 K
iexplore.exe                  3628 Console                    1     39,580 K
iexplore.exe                  1896 Console                    1     53,648 K
iexplore.exe                  3544 Console                    1    203,156 K
FlashUtil64_16_0_0_296_Ac      928 Console                    1      9,384 K
SearchProtocolHost.exe        3140 Console                    1      7,088 K
SearchFilterHost.exe          2172 Services                   0      6,432 K
iexplore.exe                   844 Console                    1     27,600 K
wireless.exe                  3316 Console                    1      8,164 K
SearchProtocolHost.exe        2672 Services                   0      8,164 K
cmd.exe                       3644 Console                    1      3,412 K
conhost.exe                   2328 Console                    1      4,744 K
tasklist.exe                  3336 Console                    1      5,260 K
WmiPrvSE.exe                  3560 Services                   0      6,112 K
dllhost.exe                   2484 Console                    1      5,644 K

   MTU  MediaSenseState   Bytes In  Bytes Out  Interface
------  ---------------  ---------  ---------  -------------
4294967295                1          0       3944  Loopback Pseudo-Interface 1
  1500                1   41720652    9675827  Wireless Network Connection 3

Querying active state...

TCP Global Parameters
----------------------------------------------
Receive-Side Scaling State          : enabled
Chimney Offload State               : automatic
NetDMA State                        : enabled
Direct Cache Acess (DCA)            : disabled
Receive Window Auto-Tuning Level    : normal
Add-On Congestion Control Provider  : none
ECN Capability                      : disabled
RFC 1323 Timestamps                 : disabled

===========================================================================
Interface List
 14...b4 75 0e 24 3a ef ......Belkin USB Wireless Adaptor #2
  1...........................Software Loopback Interface 1
 15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 10...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0         10.0.0.1        10.0.0.11     25
         10.0.0.0    255.255.255.0         On-link         10.0.0.11    281
        10.0.0.11  255.255.255.255         On-link         10.0.0.11    281
       10.0.0.255  255.255.255.255         On-link         10.0.0.11    281
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         10.0.0.11    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link         10.0.0.11    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 14    281 ::/0                     fe80::ce35:40ff:fe57:f2b0
  1    306 ::1/128                  On-link
 10     58 2001::/32                On-link
 10    306 2001:0:9d38:6ab8:1cba:1ffe:f5ff:fff4/128
                                    On-link
 14    281 2601:8:9401:f7b0::/60    fe80::ce35:40ff:fe57:f2b0
 14     33 2601:8:9401:f7b0::/64    On-link
 14    281 2601:8:9401:f7b0::9/128  On-link
 14    281 2601:8:9401:f7b0:2471:b65b:8582:566d/128
                                    On-link
 14    281 2601:8:9401:f7b0:74b6:4daf:e3a6:861f/128
                                    On-link
 14    281 fe80::/64                On-link
 10    306 fe80::/64                On-link
 10    306 fe80::1cba:1ffe:f5ff:fff4/128
                                    On-link
 14    281 fe80::74b6:4daf:e3a6:861f/128
                                    On-link
  1    306 ff00::/8                 On-link
 10    306 ff00::/8                 On-link
 14    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
The requested operation requires elevation.
Server:  cdns01.comcast.net
Address:  2001:558:feed::1

Name:    portal.plus.net
Addresses:  212.159.9.2
   212.159.8.2
Aliases:  www.plus.net

 

 

here is the results of the wireless check.. Thanks



#5 InadequateInfirmity

InadequateInfirmity

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Posted 02 February 2015 - 09:41 PM

Can I see the minitoolbox log as well please. :)






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