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Asus notebook periodicly freezing


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#1 UpdateThis

UpdateThis

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Posted 19 January 2015 - 12:55 AM

So my dad bought a used asus laptop for my mother from eBay (first mistake was buying it used but that's his business i guess). He asked me to put bejeweled on the laptop for her so i did, but when i did i noticed that it was freezing and not responding way more than any normal issue would cause. Every time i opened up explorer or any other program it would go to not responding for 30 seconds to a minute before responding again. I'm no professional but i do know my way around a computer more than the average person. So i figured maybe it was the software or a driver or something and i formatted the drive and installed windows vista ultimate on it and re-installed all the drivers back on it only to have the same issue still exist. Please note that it had windows vista home premium before i put a new OS back on it, but back to where i was. This is what lead me to believe this was a hardware issue i have had this problem on one of my laptops before and the issue was as simple as a vent clogged full of dust/lint. So i opened it up and checked everything and it was actually pretty clean, clean enough that that was not the issue. What i'm thinking is that it might be a bad hard drive, because i can hear the hard drive go silent as if it went to sleep or something when it freezes or something stops responding, and when things unfreeze i can hear the hard drive kicking back up. Even though i think thats what it may be i would still like any help anyone may be able to give me because if its something simple like a new hard drive then i would prefer my dad not wasting 200+ dollars to take it somewhere instead of just letting me handle it. So any input would be greatly appreciated. I will leave the specs below. Thank You.

 

 

Asus K70IO Notebook

Windows Vista Ultimate service pack 2

Processor: Pentium® Dual-Core CPU T4300 2.10Ghz

4gigs of RAM

32 bit OS

NVIDIA GEFORCE GT 120M CUDA 1GB


Edited by UpdateThis, 19 January 2015 - 12:57 AM.


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#2 zingo156

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Posted 19 January 2015 - 10:22 AM

The symptoms are definitely in line with a failing hard drive especially having a slow computer after a fresh instal. Sometimes vista is slow until all of the updates are done. So if the drive passes, I would suggest getting all of the updates manually. For now you can run this test on the hard drive.

 

If a hard drive has a smart status warning or the drive is questionable this test may be of use NOTE this test does not work with AHCI or Raid sata operation. It must be done with IDE, ATA, or compatibility mode:

 

Before running this test it would be a good idea to backup any data that you cannot afford to lose. This test uses the hard drive at 100%. If the drive is failing or has problems it is possible for the drive to fail suddenly especially during heavy use as this test will do. It is unlikely but still I recommend backing files up to be safe. Here are the instructions to run the test:

 

The first step will be to burn MHDD to a disc as an image (cd preferably). MHDD Can be found here: http://hddguru.com/software/2005.10.02-MHDD/  Click the Last version of MHDD, CDROM iso-image download and burn this file directly to a disc.

 

TO CHANGE SATA OPERATION: (You may need to use your keyboard arrow keys and enter key if you can not click to change settings).

After burning the disc, restart the laptop and start tapping f2 or f1 or delete right away to get into the bios. There you should see System Configuration, expand that by clicking the + button (or using your arrow keys and enter key). In that list there should be something called Sata operation. (Sata Operation may also be by itself in that first screen list)

Click on sata operation and take note of the current setting to the right it will probably be set to AHCI it will need to be switched back to this after MHDD is done running. Select ATA, compatibility or ide mode and then click apply. Save and exit the bios, or if apply was the only option you can use Ctrl+Alt+Delete to restart.

COMMON BOOT MENU/BIOS keys: https://support.fixmestick.com/hc/en-us/articles/201577043-How-to-get-to-your-Boot-Menu-or-your-BIOS-settings

 

Now with the burned disc in the drive after a restart, start tapping (F12 Dell, Toshiba, Lenovo), (F9 HP), or (Esc HP, Samsung, Sony) on the keyboard (or change your boot options to boot to cd/dvd first). This will bring up the boot options menu. Select cd/dvd/cd-rw drive and hit enter.

If this worked correctly and booted to mhdd you should see a screen that says Microsoft windows 98 startup menu. You can let the timer run out or just hit enter on option (2 . Start computer without SCSI support).

 

Next you should see a new screen with numbers, most of these will not have any device listed behind them but one number should for example on my dell computer number 6 has WDC WD1600BEVT-75A23T0… and at the end a number in white which is the size of the drive.

Example: If your drive is a 500gb I would expect that number in white to be somewhere around 500,107,862,016 or close to. Find the correct drive to test then on the keyboard type the number in front of the drive (in my case it was 6) and then hit enter.

 

Now you should have a screen with MHDD> and a blinking cursor.

Next hit F4 on the keyboard 2 times and this will start scanning the hard drive.

You should be able to see the computer start scanning, each block represents 255 sectors (130560 bytes) on the hard drive. What we are looking for will show up on the right side of the screen.

There is a list on the right which shows numbers:

<3

<10

<50

<150ms

Etc…

 

Anything below the <150ms is a slow sector or a problem sector. Slow sectors <500 or >500 will slow down the computer. If there are a lot of these one after another (several 1000 or more) the drive should probably be replaced. Also if you have any at the end that were marked as UNC this means the drive has uncorrectable errors and the hard drive should probably be replaced.

Basically if you have any sectors that are below <150 (green) let me know and if possible the total number of them.

 

If all of the sectors were ok and fell within the range of:

<3

<10

<50

<150ms

Then the hard drive is ok, if there are only a few that are slow <500 or >500 the hard drive should be ok to use.

 

NOTE: that if there are many slow sectors one after another or you start having error after error the drive is in bad shape and I recommend ending the test. If you have already backed up your data, you can let it run but it may take days or even weeks to finish. To end the test hit the Esc key.

 

After you are done testing you will need to go back into the bios by restarting the computer and tapping F2, F1, Delete (or whatever key gets you into bios). Go back to Sata Operation and change it back to the default which probably was AHCI.

Then restart and the computer should boot again.

(If you are getting a blue screen and the computer restarts go back into the bios and confirm that Sata Operation is set to what it was before changing it to IDE, ATA, or compatibility).


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