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Windows 8.1 crashing for youtube and game play


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#1 Hass3

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Posted 18 January 2015 - 06:34 PM

Hello everyone!

 

I have recently put together my new computer and I continue to receive an error message along with my computer crashing. I receive this error msg when going to youtube and playing video games, WHEA_UNCORRECTABLE_ERROR my screen then turns blue and I am unable to continue do anything besides holding the shutdown computer button on my pc.

 

Has anyone seen this error before?

 

Like I said my computer is not even 5 days old I just put it all together.

 

PLEASE HELP!

 

Thank you!


Edited by Hass3, 18 January 2015 - 07:50 PM.


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#2 Aura

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Posted 18 January 2015 - 09:50 PM

Hi Hass3 :)

In order to be able to assist you with your issue, it would be useful if the helpers are had access to your BSODs minidumps. In order to do that, I suggest you to create a folder called "Dumps" on your Desktop, then, go in the C:\windows\minidump folder, and copy all the files inside in the "Dumps" folder on your Desktop. Once this is done, archive the folder by right-clicking on it, selecting Send to... followed by Compressed archive (.zip). Once this is done, attach the archive to your next reply and post it.

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