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Apps will not open programs


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#1 akarose

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Posted 18 January 2015 - 11:19 AM

I may not be correctly stating my problem, but on the Windows start page, when I click on an app, it goes to a blank screen and shows an icon on the task bar and that does not open the program. I am so confused and cannot find what is wrong.

Thanks for any help. :scratchhead:



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#2 M. de Jager

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Posted 19 January 2015 - 09:40 AM

Does this only happen by apps from the Windows Store or even other apps? How does the WIndows Store do it itself?



#3 akarose

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Posted 19 January 2015 - 11:50 AM

Even the windows store will not accept my password so I can't even go there.
The apps will not open from my desk top at all.

#4 M. de Jager

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Posted 19 January 2015 - 12:32 PM

Can you pleas try this?



#5 akarose

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Posted 19 January 2015 - 02:58 PM

Error messages are:
windows store config maybe damaged
some security settings are missing or have been changed
How can I fix these problems? And if I have to signed in as an Administrator, how do I do that? Also I have reset my Microsoft
password and it still will not accept the new one for me to log on to the store.

#6 M. de Jager

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Posted 19 January 2015 - 03:19 PM

Can you pleas try the following:

  1. Press Windows key +R, type “WSReset” and press enter.

  2. Check if it takes you to a store page which displays that the cache has been reset

  3. Now try to install the app and check.

Pleas tell me if it works.



#7 akarose

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Posted 19 January 2015 - 03:32 PM

Been there done that and it still will not accept my password. Which I have changed and the change was accepted but it still does not take it.

#8 HairCut

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Posted 19 January 2015 - 03:43 PM

I may not be correctly stating my problem, but on the Windows start page, when I click on an app, it goes to a blank screen and shows an icon on the task bar and that does not open the program. I am so confused and cannot find what is wrong.

Thanks for any help. :scratchhead:

 

I observed this problem after I had updated from 8 to 8.1.

I fixed the Apps I was interested in by un-installing them and then searching for and re-installing them from the Windows Store.

The Windows store was one of the few Apps that was still working normally.



#9 akarose

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Posted 19 January 2015 - 04:10 PM

I now have the APPS store working, but when I try to download an APP I get error code 0x8007002. One thing after another I am just unhappy with this.



#10 Aura

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Posted 19 January 2015 - 05:31 PM

Hi akarose,

Mind if I jump in? :) It looks like some of your store component might be corrupted. Hence, we'll try to fix these components. Right-click in the bottom left corner (if using Windows 8), or on the Windows Logo (if using Windows 8.1), and select Command Prompt (Admin). From there, enter the following command:

sfc /scannow

Let me know what message is returned after the scan, and I'll give you further instructions after.

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#11 akarose

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Posted 19 January 2015 - 06:29 PM

okay I ran the scan and the message was:

Windows found corrupt files but was unable to fix some.

Prompt was

c:\windows\logs\cbs\cbs.log

I ran that and got a very big amount of information in the note pad.

Don't know what else to do.



#12 Aura

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Posted 19 January 2015 - 06:32 PM

That's good :) I don't need the log for now. Make sure to still be in your command prompt opened as Admin, and this time, enter this command:

Dism /Online /Cleanup-Image /RestoreHealth

It can take a while to complete. It might look like it's stuck at 20 or 60%, but it's not. Give it all the time it needs to complete. Once it's done, restart your computer and report back here.

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#13 akarose

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Posted 19 January 2015 - 07:38 PM

Thanks for your help, but...

Did that and the report was that store operation successful and the corruption was repaired.

However, I still cannot open or download any apps. Still have the error message 0x80070002

I am ready to just give up.



#14 Aura

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Posted 19 January 2015 - 08:09 PM

Why give up yet? The troubleshooting just started :) Are you able to create a new user account (local), log in it, then go in the Windows Store and try to install an app from there? Let me know if it works or not.

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#15 M. de Jager

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Posted 20 January 2015 - 01:36 AM

Giving up is never a option in the life, every problem can become solved.
Aura I don't think that a local account can download from the Windows Store.






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