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Laptop shutting down while idle?

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#1 emilie8


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Posted 18 January 2015 - 12:32 AM

I have 2 HP Pavilion laptops that are a little over a year old. One of them is fine, and but the other one has started over the last couple of days to shut down randomly when no one is touching it. Over the last few hours while I was gone, it shut down a few times, so I looked at the critical events and found these:


"The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000e1 (0xfffff803c4cb2af8, 0x0000000000000002, 0xfffffa8006b22630, 0xfffffa8006b22630). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 011715-28875-01."

"The previous system shutdown at 5:39:57 PM on ?1/?17/?2015 was unexpected."

"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."


I have no idea what could be causing this. If anyone could help, I'd appreciate it!

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#2 M. de Jager

M. de Jager

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Posted 19 January 2015 - 10:30 AM

Can you pleas attach the DMP file located here: C:\Windows\MEMORY.DMP


Can you also run Memtest86 pleas?

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