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Win 8 Laptop Mysteriously Shutting Itself Down


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#1 britechguy

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Posted 17 January 2015 - 11:32 PM

Hello All,

 

         I have a low-end Toshiba C55Dt-A5305 that has recently begun exhibiting a very odd behavior:  shutting itself down, but "gracefully," without any user intervention.

 

         The Windows Update settings were initially fully automatic, so when this started I attributed it to updates having been applied that required a restart and that restart being done, but that's not it.  Since that time I've changed the setting to "download but let me choose when/whether to install" and then even to "check for updates, but let me choose whether to download and install" and it hasn't made one bit of difference.

 

         When the machine shuts itself down it isn't "sudden death" like the old-style BSOD or an instant shutdown from overheating.  It seems to happen at random times, more often overnight than during the day, but it's sometimes when you're in the middle of something or when the machine is just sitting there, idle.

 

          I really don't have the first idea of how to track down what might be causing this behavior.  Any assistance would be very appreciated.

 

Brian


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#2 britechguy

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Posted 19 January 2015 - 10:16 AM

Some additional data . . .

 

I guess the shutdown really isn't graceful, it's just been that I haven't been present to witness it when it occurs.  It isn't a BSOD, but it appears to be Windows 8's equivalent thereof.  Last night a black screen appeared with a message that I couldn't transcribe before the computer shut down.   I will await another because what I'm finding in the event logs doesn't match my memory of a detail or two from that message.

 

I have been running the NetWorx utility on this laptop for months before this instability arose, but the I am getting an occasional error, "A TDI filter (\Driver\networx) was detected.  This filter has not been certified by Microsoft and may cause system instability."   Has anyone ever had NetWorx cause this sort of behavior?  The same version is working fine on my Win7 laptop.

 

There is a consistent cluster of two "Error" events and a "Critical" event surrounding these shutdowns:

         - a 6008 error telling me the "The previous system shutdown at [insert time here] on [insert date here] was unexpected.    [Not useful as this is already known.]

         - a 1001, which is probably telling:  "The computer has rebooted from a bugcheck.  The bugcheck was . . ."  [if all details are helpful I will copy the entirety of one of these messages]

         - a 41, "The system has rebooted without cleanly shutting down first.  This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." [which is also already known]

 

I still don't know what the solution to this issue might be, but it is becoming more frequent.

 

It also appears that I and user emilie8 and I are having the same issue.  The thread Laptop shutting down while idle? was posted very shortly after mine and precisely the same sequence of events is involved.

 

I'm hoping that both of us might get someone reading who can even point us to potential solutions.  The view count is high but no one else appears to have experienced this and fixed it, at least not yet.


Brian  AKA  Bri the Tech Guy (my website address is in my profile) Windows 10 Home, 64-bit, Version 1709, Build 16299

       

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#3 M. de Jager

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Posted 19 January 2015 - 10:26 AM

Do you have the error codes, or are it the same as posted here?



#4 britechguy

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Posted 19 January 2015 - 10:54 AM

I've now logged on to the forums from the offending laptop, making posting the exact event message much easier.  Here are a few, with the one from  the most recent and working backward:

 

-----------------------------------------------------------------------------------

The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000133 (0x0000000000000001, 0x0000000000001e00, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 011915-19390-01.

 

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff8002792b12b, 0xffffd000b55961b8, 0xffffd000b55959c0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 011815-20031-01.

 

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff8019971012b, 0xffffd000252bb1b8, 0xffffd000252ba9c0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 011815-23453-01.

 

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff8019971012b, 0xffffd000252bb1b8, 0xffffd000252ba9c0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 011815-23453-01.

 

The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000133 (0x0000000000000001, 0x0000000000001e00, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 010215-23250-01.

 

The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000133 (0x0000000000000001, 0x0000000000001e00, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 123114-23656-01.

---------------------------------------------------------------------------

 

I'll stop there since this takes us all the way back to December 31, 2014.  The MEMORY.DMP file is 471MB in size, so I can't attach it.

 


Edited by britechguy, 19 January 2015 - 10:59 AM.

Brian  AKA  Bri the Tech Guy (my website address is in my profile) Windows 10 Home, 64-bit, Version 1709, Build 16299

       

    Here is a test to find out whether your mission in life is complete.  If you’re alive, it isn’t.
             ~ Lauren Bacall
              

 


#5 M. de Jager

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Posted 19 January 2015 - 11:11 AM

Can you try this pleas?



#6 britechguy

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Posted 19 January 2015 - 11:48 AM

M,

 

           I've got the hotfix but have not applied it yet.   When I posted about this issue I also did so on geekstogo.com (as I often do - both sites offer incredibly good help) and I've got someone looking at the minidump files at the moment.  I've also made them aware of your proposal regarding this hotfix.  I'm just waiting to see what might come out of the minidump analysis before I apply it.

 

           I cannot tell you how much I appreciate your assistance with this.

 

Brian


Edited by britechguy, 19 January 2015 - 11:58 AM.

Brian  AKA  Bri the Tech Guy (my website address is in my profile) Windows 10 Home, 64-bit, Version 1709, Build 16299

       

    Here is a test to find out whether your mission in life is complete.  If you’re alive, it isn’t.
             ~ Lauren Bacall
              

 


#7 M. de Jager

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Posted 19 January 2015 - 12:35 PM

Pleas don't ask for one problem on different forums... Aura will help you from there..?



#8 britechguy

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Posted 19 January 2015 - 12:45 PM

You can see my response to Aura on the "one problem on different forums" position.

 

If I could consistently count on getting assistance on different forums I wouldn't post on more than one, but I can't.  I've been using both bleepingcomputer and geekstogo for years and am far from the only person who does simultaneous posts on both.

 

This situation has been a real exception, not the rule.  If you wish to withdraw your assistance that is your choice.  I can and have worked with multiple assistants on many occasions.  It can be done.


Brian  AKA  Bri the Tech Guy (my website address is in my profile) Windows 10 Home, 64-bit, Version 1709, Build 16299

       

    Here is a test to find out whether your mission in life is complete.  If you’re alive, it isn’t.
             ~ Lauren Bacall
              

 


#9 Aura

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Posted 19 January 2015 - 01:00 PM

You can see my response to Aura on the "one problem on different forums" position.

 

If I could consistently count on getting assistance on different forums I wouldn't post on more than one, but I can't.  I've been using both bleepingcomputer and geekstogo for years and am far from the only person who does simultaneous posts on both.

 

This situation has been a real exception, not the rule.  If you wish to withdraw your assistance that is your choice.  I can and have worked with multiple assistants on many occasions.  It can be done.

 

This can be done only with threads that aren't posted in the malware removal sections of BleepingComputer and GeeksToGo. For these threads, by both of these forum rules, you aren't allowed to post another thread requesting malware removal assistance on another website until the current helper from that forum declares you clean, otherwise they'll discontinue your assistance.


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#10 britechguy

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Posted 19 January 2015 - 01:37 PM

Aura,

 

        Good to know and that rule bears repeating.  I've never had a "double active" malware thread because I know that you can't possibly, ever, be doing two step-by-step removal processes at once.

 

         It appears that I'm within the rules on this issue, though, since it's not malware related.

 

Brian


Brian  AKA  Bri the Tech Guy (my website address is in my profile) Windows 10 Home, 64-bit, Version 1709, Build 16299

       

    Here is a test to find out whether your mission in life is complete.  If you’re alive, it isn’t.
             ~ Lauren Bacall
              

 





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