Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Black screen with cursor for 10-15 minutes after login


  • Please log in to reply
1 reply to this topic

#1 peatcoal

peatcoal

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:12:29 PM

Posted 17 January 2015 - 01:20 PM

Hi, 
 
Today my Sony Vaio VPCEB2C5E laptop with Windows 7 Home Premium started showing a black screen for up to 10-15 minutes every time I log in. This happens in safe mode too. The boot up until the login screen is fine - takes about 15 seconds as I'm using a new SSD. I find that I can open the task manager. Sometimes explorer won't close in the Task Manager, no matter what I do, but after 10 minutes everything works fine. Other times I can kill the explorer process and re-open it with run and then things are back to normal. Whatever happens, once my taskbar eventually loads, everything else seems to be running fine.
 
When I last rebooted my laptop a few days ago the laptop rebooted fine. The only thing which I recall changing in the last few days is sharing a couple of folders on my home network, and a Razer mouse driver updates.
 
 
I've been doing quite a lot of googling around the issue and trying out various solutions.
 
Things I've tried so far:
Malwarebytes scan, Panda and avast antivirus scans
Performing a "clean boot" (disabling everything except microsoft services using msconfig)
sfc /scannow
chkdsk c: /f
chkdsk c: /r
Removing all network drives
 
I had a look in Event Manager to see if I could see anything obvious, and it said that the Panda Antivirus Protection service was taking a very long time to start, so I uninstalled Panda and replaced it with Avast. This had no effect.
 
I also just did a system restore to a point several days before the issue emerged. The problem is still there.
 
None of these have made any difference to the issue. At this point, with the system restore not working, I'm wondering if it could be hardware related?
 
I just had another look in the Event Viewer and noticed Event 7022, The Server service hung on starting., and 7001, The Computer Browser service depends on the Server service which failed to start because of the following error: 
After starting, the service hung in a start-pending state..
 
These seem to happen on every boot at the time when it's a black screen.
 
If anyone has any suggestions I'm all ears. Thanks 


BC AdBot (Login to Remove)

 


#2 hamluis

hamluis

    Moderator


  • Moderator
  • 55,391 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:07:29 AM

Posted 17 January 2015 - 06:21 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users