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Windows Update service refusing to start


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#1 Julia-the-PCGP

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Posted 17 January 2015 - 12:17 PM

Good evening,

 

I do hope you can help me with this issue with Windows 7 Home Premium, which has recently had spyware/malware/PUPS removed from it successfully.

 

Afterwards, I found that although I could receive updates for Norton 360 and other programs, I could not use the browser as Chrome had a tick in the box for using "proxy server" - and there was no option to remove this annoying tick.

 

After some research, I found a suggestion that - if I launched in Safe Mode - I should be able to remove this tick. I did this and have since been using the browser fine for accessing any website I wish.

 

However, I then realised that the Windows Update service was off - although the list of updates suggested it had been working. When I changed it to my usual setting of "Download, let me choose when to install", it appeared fine. But still no Windows Updates were coming through.

 

At this point, I checked the "Services" window in Control Panel and saw that it was set to Automatic (Delayed Start), but it was not showing as running. When I attempted to re-start it I got an error message about being unable to.

 

Since then, after some further research, I realised that the Background Intelligent File Transfer service should be running for Windows Update, but it wasn't. When I turn it on, it starts ok.

 

However, as soon as I try to start Windows Update, I've noticed that the BIFT service stops.

 

The computer is working perfectly in every other respect - except my inability to start the Windows Update service. Can you help me get it running again?

 

Regards,

Julia E



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#2 Go The Power

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Posted 19 January 2015 - 04:03 AM

Hello Julia

SFC /SCANNOW
  • Click on the Win7Orb_zps4dae3b32.jpg button. Inside the search box type in CMD
  • Right click on CMD => Choose Run as Administrator
  • Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
  • Please wait for this to Finish before continuing with the rest of the steps.

Export CBS folder
  • Click the Start button StartButton_16x16.gif then click Computer.
  • Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
  • Find and double click on the Logs folder.
  • Right-click on the CBS folder, and select Copy.
  • Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
  • Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
  • A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
  • Attach this to your next post please.
Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

Edited by Go The Power, 19 January 2015 - 04:03 AM.


#3 Julia-the-PCGP

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Posted 19 January 2015 - 01:29 PM

Here's a link to the file https://www.dropbox.com/s/4qoc2twmgzprrt2/cbs.zip?dl=0




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