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cannot run the tools


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#1 Hardcoretexan

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Posted 16 January 2015 - 10:59 PM

I have a Dell Inspiron 1525 laptop with XP PRO sp3. I started having problems when it started rebooting continuosly even prior to logging in. I was able to boot into safe mode but w/o networking (all my devices in the device manager are gone(as in there is nothing there) so also all my networking connections are missing as well)).

I ran the latest Dr. webb with no results and also ran malware bytes numerous times and it keeps finding problems so I fix them, reboot and run again.

I have tried starting windows to last known good startup and that does nothing but reboot and while in safe mode I am unable to revert to an earlier time as it says unavailable.

 

I tried running windows recovery console but it failed and is no longer an option as it is missing now.

 

I ran chkdisk through bios and it came back errors writing to disk.

 

I tried running Avira AntiVir Rescue System . with no luck, it tried to read the disk but bypassed and went to the harddrive(windows logo screen) then blue screen with unmountable_Boot_Volume screen.

 

I do not have the original windows software available.



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#2 Hardcoretexan

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Posted 19 January 2015 - 07:52 PM

I was told by a mod to repost here, first post 1/4/15


Mod edit: moved to Virus, Trojan, Spyware, and Malware Removal Logs

Edited by boopme, 25 January 2015 - 08:11 PM.


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#4 Hardcoretexan

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Posted 27 January 2015 - 07:20 PM

I have a Dell Inspiron 1525 laptop with XP PRO sp3 32 bit and I can get into the bios and the options to boot into safe mode etc... but that is it. If I try any option to log in I get the unmountable_Boot_Volume screen(blue screen) I can not get my hands on the original disc as I am in the process of selling my house and most of my things are in storage including all software disc that came with my computer.

Right before the big crash I was running malware bytes and I started having problems with my hardware so I went into my device manager and it was empty like all my hardware was gone. I am afraid I am going to have to reformat and I have not done an external back up in a while, just relyiing on windows internal backup system.

 

Greg



#5 dbrisendine

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Posted 27 January 2015 - 09:25 PM

From the symptoms you are describing, it sounds like the hard drive in your laptop is dying. Let's see what a different scanner shows.

You will need access to a clean computer that can burn CDs, a blank CD and a USB drive (stick).  You will also want to record or print these directions for reference a you proceed.


Download GETxPUD.exe to the desktop of your clean computer

  • Run GETxPUD.exe
  • A new folder will appear on the desktop.
  • Open the GETxPUD folder and click on the get&burn.bat
  • The program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.
  • Click on Start and follow the prompts to burn the image to a CD.
  • Download xPUDtestdisk.exe and save it to the USB device
  • Double click xPUDtestdisk.exe to extract the contents to your USB device
  • Remove the USB & CD and insert it in the sick computer
  • Boot the Sick computer with the CD you just burned
  • The computer must be set to boot from the CD
  • Gently tap F12 and choose to boot from the CD
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • sda1,2...usually corresponds to your HDD
  • sdb1 is likely your USB
  • Click on the folder that represents your USB drive (sdb1 ?)
  • Press Tool at the top
  • Choose Open Terminal
  • Type testdisk/testdisk_static
  • Press Enter
    • The TestDisk command window will open
    • Choose Create and press Enter
    • TestDisk will now detect all local hard drives
    • Use the arrow (up and down) keys to highlight the disk called /dev/sda if it represents your primary hard drive and press Enter
    • If your not sure then note everything you see and post it for my review
    • Select Intel (even if you have an AMD processor) and press Enter
    • Select Advanced and press Enter
    • Select [Boot] and press Enter
    • Select [Dump] and press Enter
    • Select [Quit] to exit
  • A log will be created in the root of the usb device
  • Remove the USB drive and insert back in your working computer

    Please note - all text entries are case sensitive

Copy and paste the resultant log for my review


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#6 Hardcoretexan

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Posted 29 January 2015 - 11:03 AM

I got into sbd1 and xPUDtestdisk.exe came up in the right hand window

I followed your instructions

  • Press Tool at the top
  • Choose Open Terminal
  • Type testdisk/testdisk_static
  • Press Enter  

and a window opened up with (sh-4.0#) came up, no parenthesis,

I typed (testdisk/testdisk_static) and it came back

sh: testdisk/testdisk_static: No such file or directory

sh-4.0#



#7 dbrisendine

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Posted 29 January 2015 - 09:30 PM

Can you put the USB stick back in the clean computer and check if there is a directory named testdisk?  It sounds like the expanding file did not put the directory or files there.  Did you run the xPUDtestdisk.exe file on the USB stck?


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#8 Hardcoretexan

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Posted 30 January 2015 - 09:35 AM

ok it did not unzip the file running now, got to the advanced option and there is no boot option.

 

After hitting enter it is saying

 

Disk /dev/sda - 320 GB / 298 GiB -chs 38913 255 63

        Partition                               Start                  End              Size in sectors

2 * HPFS - NTFS                       5 25 21 37312          3  43          599335592   [OS]

 

 

Boot sector

Status:  OK

 

Backup boot sector

Status: OK

 

Sectors are identical.

 

A valid NTFS Boot sector must be present in order to access

any data; even if the partition is not bootable.

 

this is what was in the test disk file

 


Fri Jan 30 08:38:35 2015
Command line: TestDisk

TestDisk 6.12-WIP, Data Recovery Utility, April 2010
Christophe GRENIER <grenier@cgsecurity.org>
http://www.cgsecurity.org
OS: Linux, kernel 2.6.31.2 (#5 SMP Mon Dec 7 11:56:35 UTC 2009) i686
Compiler: GCC 4.4 - Jul 27 2010 17:00:22
ext2fs lib: 1.41.9, ntfs lib: 10:0:0, reiserfs lib: 0.3.1-rc8, ewf lib: 20080501
/dev/sda: LBA, HPA, LBA48, DCO support
/dev/sda: size       625142448 sectors
/dev/sda: user_max   625142448 sectors
/dev/sda: native_max 625142448 sectors
/dev/sda: dco        625142448 sectors
Warning: can't get size for Disk /dev/mapper/control - 0 B - CHS 1 1 1, sector size=512
/dev/sr0 is not an ATA disk
Hard disk list
Disk /dev/sda - 320 GB / 298 GiB - CHS 38913 255 63, sector size=512 - ATA ST9320320AS
Disk /dev/sdc - 32 GB / 29 GiB - CHS 30536 64 32, sector size=512 - Lexar USB Flash Drive
Disk /dev/sr0 - 67 MB / 64 MiB - CHS 32768 1 1 (RO), sector size=2048 - TSSTcorp DVD+-RW TS-L632H

Partition table type (auto): Intel
Disk /dev/sda - 320 GB / 298 GiB - ATA ST9320320AS
Partition table type: Intel

Interface Advanced
Geometry from i386 MBR: head=255 sector=63
check_part_i386 1 type DE: no test
NTFS at 5/25/21
check_part_i386 4 type DB: no test
check_part_i386 5 type DD: no test
get_geometry_from_list_part_aux head=255 nbr=8
get_geometry_from_list_part_aux head=8 nbr=2
get_geometry_from_list_part_aux head=16 nbr=1
get_geometry_from_list_part_aux head=32 nbr=1
get_geometry_from_list_part_aux head=64 nbr=1
get_geometry_from_list_part_aux head=128 nbr=1
get_geometry_from_list_part_aux head=240 nbr=1
get_geometry_from_list_part_aux head=255 nbr=8
 1 P Dell Utility             0   1  1     4 254 63      80262
 2 * HPFS - NTFS              5  25 21 37312   3 43  599335592 [OS]
     NTFS, 306 GB / 285 GiB
 3 E extended LBA         37313   0  1 37638 254 63    5237190
 5 L Sys=DD               37314   0  1 37638 254 63    5221125
 4 P CP/M                 37639   0  1 38912 254 63   20466810

ntfs_boot_sector
 2 * HPFS - NTFS              5  25 21 37312   3 43  599335592 [OS]
     NTFS, 306 GB / 285 GiB
NTFS at 5/25/21
NTFS at 5/25/21
filesystem size           599335592
sectors_per_cluster       8
mft_lcn                   786432
mftmirr_lcn               4863999
clusters_per_mft_record   -10
clusters_per_index_record 1
Boot sector
Status: OK

Backup boot sector
Status: OK

Sectors are identical.

A valid NTFS Boot sector must be present in order to access
any data; even if the partition is not bootable.
Boot sector                        Backup boot sector
0000 eb52904e 54465320   .R.NTFS   eb52904e 54465320   .R.NTFS
0008 20202000 02080000      .....  20202000 02080000      .....
0010 00000000 00f80000   ........  00000000 00f80000   ........
0018 3f00ff00 00400100   ?....@..  3f00ff00 00400100   ?....@..
0020 00000000 80008000   ........  00000000 80008000   ........
0028 a722b923 00000000   .".#....  a722b923 00000000   .".#....
0030 00000c00 00000000   ........  00000c00 00000000   ........
0038 ff374a00 00000000   .7J.....  ff374a00 00000000   .7J.....
0040 f6000000 01000000   ........  f6000000 01000000   ........
0048 179ebf00 dcbf007a   .......z  179ebf00 dcbf007a   .......z
0050 00000000 fa33c08e   .....3..  00000000 fa33c08e   .....3..
0058 d0bc007c fbb8c007   ...|....  d0bc007c fbb8c007   ...|....
0060 8ed8e816 00b8000d   ........  8ed8e816 00b8000d   ........
0068 8ec033db c6060e00   ..3.....  8ec033db c6060e00   ..3.....
0070 10e85300 68000d68   ..S.h..h  10e85300 68000d68   ..S.h..h
0078 6a02cb8a 162400b4   j....$..  6a02cb8a 162400b4   j....$..
0080 08cd1373 05b9ffff   ...s....  08cd1373 05b9ffff   ...s....
0088 8af1660f b6c64066   ..f...@f  8af1660f b6c64066   ..f...@f
0090 0fb6d180 e23ff7e2   .....?..  0fb6d180 e23ff7e2   .....?..
0098 86cdc0ed 0641660f   .....Af.  86cdc0ed 0641660f   .....Af.
00A0 b7c966f7 e166a320   ..f..f.   b7c966f7 e166a320   ..f..f.
00A8 00c3b441 bbaa558a   ...A..U.  00c3b441 bbaa558a   ...A..U.
00B0 162400cd 13720f81   .$...r..  162400cd 13720f81   .$...r..
00B8 fb55aa75 09f6c101   .U.u....  fb55aa75 09f6c101   .U.u....
00C0 7404fe06 1400c366   t......f  7404fe06 1400c366   t......f
00C8 601e0666 a1100066   `..f...f  601e0666 a1100066   `..f...f
00D0 03061c00 663b0620   ....f;.   03061c00 663b0620   ....f;.
00D8 000f823a 001e666a   ...:..fj  000f823a 001e666a   ...:..fj
00E0 00665006 53666810   .fP.Sfh.  00665006 53666810   .fP.Sfh.
00E8 00010080 3e140000   ....>...  00010080 3e140000   ....>...
00F0 0f850c00 e8b3ff80   ........  0f850c00 e8b3ff80   ........
00F8 3e140000 0f846100   >.....a.  3e140000 0f846100   >.....a.
0100 b4428a16 2400161f   .B..$...  b4428a16 2400161f   .B..$...
0108 8bf4cd13 66585b07   ....fX[.  8bf4cd13 66585b07   ....fX[.
0110 66586658 1feb2d66   fXfX..-f  66586658 1feb2d66   fXfX..-f
0118 33d2660f b70e1800   3.f.....  33d2660f b70e1800   3.f.....
0120 66f7f1fe c28aca66   f......f  66f7f1fe c28aca66   f......f
0128 8bd066c1 ea10f736   ..f....6  8bd066c1 ea10f736   ..f....6
0130 1a0086d6 8a162400   ......$.  1a0086d6 8a162400   ......$.
0138 8ae8c0e4 060accb8   ........  8ae8c0e4 060accb8   ........
0140 0102cd13 0f821900   ........  0102cd13 0f821900   ........
0148 8cc00520 008ec066   ... ...f  8cc00520 008ec066   ... ...f
0150 ff061000 ff0e0e00   ........  ff061000 ff0e0e00   ........
0158 0f856fff 071f6661   ..o...fa  0f856fff 071f6661   ..o...fa
0160 c3a0f801 e80900a0   ........  c3a0f801 e80900a0   ........
0168 fb01e803 00fbebfe   ........  fb01e803 00fbebfe   ........
0170 b4018bf0 ac3c0074   .....<.t  b4018bf0 ac3c0074   .....<.t
0178 09b40ebb 0700cd10   ........  09b40ebb 0700cd10   ........
0180 ebf2c30d 0a412064   .....A d  ebf2c30d 0a412064   .....A d
0188 69736b20 72656164   isk read  69736b20 72656164   isk read
0190 20657272 6f72206f    error o  20657272 6f72206f    error o
0198 63637572 72656400   ccurred.  63637572 72656400   ccurred.
01A0 0d0a4e54 4c445220   ..NTLDR   0d0a4e54 4c445220   ..NTLDR
01A8 6973206d 69737369   is missi  6973206d 69737369   is missi
01B0 6e67000d 0a4e544c   ng...NTL  6e67000d 0a4e544c   ng...NTL
01B8 44522069 7320636f   DR is co  44522069 7320636f   DR is co
01C0 6d707265 73736564   mpressed  6d707265 73736564   mpressed
01C8 000d0a50 72657373   ...Press  000d0a50 72657373   ...Press
01D0 20437472 6c2b416c    Ctrl+Al  20437472 6c2b416c    Ctrl+Al
01D8 742b4465 6c20746f   t+Del to  742b4465 6c20746f   t+Del to
01E0 20726573 74617274    restart  20726573 74617274    restart
01E8 0d0a0000 00000000   ........  0d0a0000 00000000   ........
01F0 00000000 00000000   ........  00000000 00000000   ........
01F8 83a0b3c9 000055aa   ......U.  83a0b3c9 000055aa   ......U.

ntfs_boot_sector
 2 * HPFS - NTFS              5  25 21 37312   3 43  599335592 [OS]
     NTFS, 306 GB / 285 GiB
NTFS at 5/25/21
NTFS at 5/25/21
filesystem size           599335592
sectors_per_cluster       8
mft_lcn                   786432
mftmirr_lcn               4863999
clusters_per_mft_record   -10
clusters_per_index_record 1
Boot sector
Status: OK

Backup boot sector
Status: OK

Sectors are identical.

A valid NTFS Boot sector must be present in order to access
any data; even if the partition is not bootable.
 


Edited by Hardcoretexan, 30 January 2015 - 09:57 AM.


#9 dbrisendine

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Posted 30 January 2015 - 10:44 AM

Thank you for the log.  It appears the drive volume is fine but the start up sequence / loading of the OS needs repairing.  You can either find your OS installation disk(s) [I know how it is when you move a household, so ...] or you can download and burn a DVD with the version you need from Microsoft ( I believe this is still available but I will have to dig the link up and return with it later ).  Also, if you have a friend with the Install disk, you could borrow it as you don't need to install the OS but just repair the installation.


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#10 Hardcoretexan

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Posted 30 January 2015 - 11:20 AM

I don't know anyone right off hand with an xp system and with their disk, when I got my laptop they insisted I had the next software preloaded (vista, I think). I expect to move in the next couple of months so if you can't get it, I guess I will wait until we move, as bad as the wait will be the loss of all my data would be worse.

 

Thanks for everything and if you can find the software I need it would be much appreciated.

 

GC



#11 dbrisendine

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Posted 01 February 2015 - 12:54 AM

Let's see if there are any Restore Point registry data intact on the machine:

Download http://noahdfear.net/downloads/rst.sh to the USB drive

  • Boot the Sick computer with the xPUD CD and the USB drive again
  • Press File
  • Expand mnt
  • Expand your USB (sdb1)
  • Confirm that you see rst.sh that you downloaded there
  • Press Tool at the top
  • Choose Open Terminal
  • Type bash rst.sh
  • Press Enter
  • After it has finished a report will be located at sdb1 named enum.log
  • Plug that USB back into the clean computer and open it

Please also note - all text entries are case sensitive

Copy and paste the enum.log for my review


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#12 Hardcoretexan

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Posted 01 February 2015 - 12:26 PM

40.1M Jan  3 20:31 /mnt/sda2/WINDOWS/system32/config/software
6.5M Oct 16  2007 /mnt/sda5/windows/system32/config/software
16.8M Jan  5 02:11 /mnt/sda2/WINDOWS/system32/config/system
4.3M Oct 16  2007 /mnt/sda5/windows/system32/config/system
 



#13 dbrisendine

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Posted 02 February 2015 - 03:01 AM

How long have you had the problems with this laptop?  Has it been all month?


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#14 Hardcoretexan

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Posted 02 February 2015 - 12:29 PM

Yes it started in December or the beginning of January



#15 dbrisendine

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Posted 03 February 2015 - 02:15 AM

The bad news is that there is not a good registry restore copy available.  It will take your OS disk to repair the startup of the system.

 

The good news is that your data and files seem to be intact and accessible on the drive via the xPUD CD.  Just boot the system with that disk and when you are in the File tab, /mnt/sda2 is your harddrive ( C: drive on the WinXP OS ).  You can copy file to the USB stick , drive and use the files on another system.  Sorry but that is the best we can do for right now.


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