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Computer freezes/won't shut down, but...


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4 replies to this topic

#1 amateurhistorian

amateurhistorian

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Posted 16 January 2015 - 06:42 PM

Hi all,

This is my first post on bleepingcomputer, so sorry if I am breaking any rules with this post in any way. 

 

I have a weird problem with my machine (an ASUS g55v laptop, running Windows 7). A few days ago, it kept freezing after certain periods of use, or if I used too many programs at once, so I took it to my university's IT services. They tested the hard drive and said it wasn't failing, and Malwarebytes, Avast, and McAfee weren't finding any viruses or malware, so we went ahead and reformatted it. 

 

After the reformat, things were working okay, until I installed a few programs. I installed a few things I used to use typically before the reformat, including:

 

VLC Media player

Spotify

Google Drive

iTunes

Steam

qbittorrent

Avast Antivirus 

Malwarebytes

Java 8 updater

Dropbox

WinRAR

Skype 

 

(note: the university automatically installed a few programs as well, such as Microsoft Office, McAfee, and a few other programs that didn't seem to be causing problems)

 

After installing all those programs (using Ninite--is that a problem?), my computer started to exhibit the exact same problem as before. It would lock up after too much use, OR, if I shut down before it locked up, it would remain frozen at the shutting down screen until I cut the power.

 

I have since used System Restore to return to the point before I had installed anything, and it's working perfectly. Since then, I've installed Google Drive, Malwarebytes, and VLC, as well as drivers for my hotkeys/touchpad, etc, and it's still working perfectly. 

 

This leads me to believe it's some sort of hardware issue (RAM) that's exacerbated by having one of those programs on the list, or too many programs installed/running at once. Does anyone have any tips on how I can troubleshoot and resolve this? I've attached a MiniToolBox report based on other posts that I've seen on this site, and I've also published my Speccy snapshot, here:

 

http://speccy.piriform.com/results/I5FBhD1tbOJlZnDbyrkAirD

 

 

Thanks!

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Joshua (administrator) on 16-01-2015 at 18:39:14
Running from "C:\Users\Joshua\Downloads"
Microsoft Windows 7 Enterprise  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (01/16/2015 06:19:17 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/16/2015 06:18:32 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"1".Error in manifest or policy file "Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"2" on line Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0".
Definition is Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762".
Please use sxstrace.exe for detailed diagnosis.
 
Error: (01/16/2015 06:00:24 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"1".Error in manifest or policy file "Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"2" on line Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0".
Definition is Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762".
Please use sxstrace.exe for detailed diagnosis.
 
Error: (01/16/2015 06:00:24 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/16/2015 05:43:15 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/16/2015 05:42:58 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"1".Error in manifest or policy file "Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"2" on line Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0".
Definition is Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762".
Please use sxstrace.exe for detailed diagnosis.
 
Error: (01/16/2015 05:11:41 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/16/2015 05:10:56 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"1".Error in manifest or policy file "Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"2" on line Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0".
Definition is Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762".
Please use sxstrace.exe for detailed diagnosis.
 
Error: (01/16/2015 02:57:49 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/16/2015 02:57:06 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"1".Error in manifest or policy file "Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"2" on line Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0".
Definition is Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762".
Please use sxstrace.exe for detailed diagnosis.
 
 
System errors:
=============
Error: (01/16/2015 06:22:30 PM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{2579897D-025A-4152-BB92-D9F4869ECC9C}.
The backup browser is stopping.
 
Error: (01/16/2015 02:17:16 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:07:20 AM on ‎1/‎16/‎2015 was unexpected.
 
Error: (01/16/2015 03:31:32 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the avast! Antivirus service.
 
Error: (01/15/2015 11:52:58 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the avast! Antivirus service.
 
Error: (01/15/2015 11:50:26 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:45:01 PM on ‎1/‎15/‎2015 was unexpected.
 
Error: (01/15/2015 11:47:26 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the mfevtp service.
 
Error: (01/15/2015 11:46:56 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the McTaskManager service.
 
Error: (01/15/2015 11:46:26 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the McShield service.
 
Error: (01/15/2015 11:45:56 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the avast! Antivirus service.
 
Error: (01/15/2015 11:36:47 PM) (Source: Service Control Manager) (User: )
Description: The Steam Client Service service failed to start due to the following error: 
%%1053
 
 
Microsoft Office Sessions:
=========================
Error: (01/16/2015 06:19:17 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/16/2015 06:18:32 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762"C:\Program Files (x86)\Citrix\ICA Client\MFC80.DLLC:\Program Files (x86)\Citrix\ICA Client\Microsoft.VC80.MFCLOC.MANIFEST5
 
Error: (01/16/2015 06:00:24 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762"C:\Program Files (x86)\Citrix\ICA Client\MFC80.DLLC:\Program Files (x86)\Citrix\ICA Client\Microsoft.VC80.MFCLOC.MANIFEST5
 
Error: (01/16/2015 06:00:24 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/16/2015 05:43:15 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/16/2015 05:42:58 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762"C:\Program Files (x86)\Citrix\ICA Client\MFC80.DLLC:\Program Files (x86)\Citrix\ICA Client\Microsoft.VC80.MFCLOC.MANIFEST5
 
Error: (01/16/2015 05:11:41 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/16/2015 05:10:56 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762"C:\Program Files (x86)\Citrix\ICA Client\MFC80.DLLC:\Program Files (x86)\Citrix\ICA Client\Microsoft.VC80.MFCLOC.MANIFEST5
 
Error: (01/16/2015 02:57:49 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/16/2015 02:57:06 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762"C:\Program Files (x86)\Citrix\ICA Client\MFC80.DLLC:\Program Files (x86)\Citrix\ICA Client\Microsoft.VC80.MFCLOC.MANIFEST5
 
 
 
=========================== Installed Programs ============================
64 Bit HP CIO Components Installer (Version: 13.2.1 - Hewlett-Packard) Hidden
Adobe Flash Player 14 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Flash Player 14 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Apple Application Support (HKLM-x32\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{2EF5D87E-B7BD-458F-8428-E4D0B8B4E65C}) (Version: 7.0.0.117 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Atheros Driver Installation Program (HKLM-x32\...\{C3A32068-8AB1-4327-BB16-BED9C6219DC7}) (Version: 9.2 - Atheros)
ATK Package (HKLM-x32\...\{AB5C933E-5C7D-4D30-B314-9C83A49B94BE}) (Version: 1.0.0017 - ASUS)
Cisco AnyConnect Secure Mobility Client  (HKLM-x32\...\Cisco AnyConnect Secure Mobility Client) (Version: 3.1.05152 - Cisco Systems, Inc.)
Cisco AnyConnect Secure Mobility Client (x32 Version: 3.1.05152 - Cisco Systems, Inc.) Hidden
Citrix Authentication Manager (x32 Version: 5.1.0.62606 - Citrix Systems, Inc.) Hidden
Citrix Receiver (HDX Flash Redirection) (x32 Version: 14.1.0.0 - Citrix Systems, Inc.) Hidden
Citrix Receiver (HKLM-x32\...\CitrixOnlinePluginPackWeb) (Version: 14.1.0.0 - Citrix Systems, Inc.)
Citrix Receiver Inside (x32 Version: 4.1.0.56471 - Citrix Systems, Inc.) Hidden
Citrix Receiver(DV) (x32 Version: 14.1.0.0 - Citrix Systems, Inc.) Hidden
Citrix Receiver(SSON) (x32 Version: 14.1.0.0 - Citrix Systems, Inc.) Hidden
Citrix Receiver(USB) (HKLM-x32\...\{0E1C5B43-1837-4F98-A96B-79A8A0A5955F}) (Version: 14.1.0.0 - Citrix Systems, Inc.)
Definition Update for Microsoft Office 2010 (KB2910899) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{C8358E8D-6C89-41B3-8439-FEFBC0353D81}) (Version:  - Microsoft)
ETDWare PS/2-X64 10.5.9.0 (HKLM\...\Elantech) (Version: 10.5.9.0 - ELAN Microelectronic Corp.)
Google Chrome (HKLM-x32\...\{FBD50733-2ABE-3D23-88B4-7B0C0A0ADDA0}) (Version: 65.181.32922 - Google, Inc.)
Google Drive (HKLM-x32\...\{240D2B48-E06E-446F-A806-01CF36882EB7}) (Version: 1.19.8268.4572 - Google, Inc.)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Hosaka TN3270 (HKLM-x32\...\{A341D536-8C36-4CB9-B10B-B2C7FC50F0FE}) (Version: 1.2.01 - HosakaSoft)
iTunes (HKLM\...\{D601CEAD-2E4F-4BBB-85CC-C29A4CE6A3C0}) (Version: 11.1.3.8 - Apple Inc.)
Java 7 Update 67 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F06417067FF}) (Version: 7.0.670 - Oracle)
Java 7 Update 71 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217071FF}) (Version: 7.0.710 - Oracle)
Java Auto Updater (x32 Version: 2.1.71.14 - Oracle, Inc.) Hidden
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
McAfee Agent (HKLM-x32\...\{1995804A-B1A2-4826-99DD-CEA1352D090B}) (Version: 4.6.0.2935 - McAfee, Inc.)
McAfee VirusScan Enterprise (HKLM-x32\...\{CE15D1B6-19B6-4D4D-8F43-CF5D2C3356FF}) (Version: 8.8.02004 - McAfee, Inc.)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Office Access MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUS) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Mozilla Firefox 31.1.0 ESR (x86 en-US) (HKLM-x32\...\Mozilla Firefox 31.1.0 ESR (x86 en-US)) (Version: 31.1.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 31.1.0 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
NVIDIA 3D Vision Driver 331.65 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 331.65 - NVIDIA Corporation)
NVIDIA Control Panel 331.65 (Version: 331.65 - NVIDIA Corporation) Hidden
NVIDIA Graphics Driver 331.65 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 331.65 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.26.4 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.26.4 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.133.889 - NVIDIA Corporation) Hidden
NVIDIA Stereoscopic 3D Driver (x32 Version: 7.17.13.3165 - NVIDIA Corporation) Hidden
NVIDIA Update 1.15.2 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 1.15.2 - NVIDIA Corporation)
NVIDIA Update Components (Version: 1.15.2 - NVIDIA Corporation) Hidden
Online Plug-in (x32 Version: 14.1.0.0 - Citrix Systems, Inc.) Hidden
Pharos (HKLM-x32\...\Pharos) (Version:  - )
Platform (x32 Version: 1.39 - VIA Technologies, Inc.) Hidden
QuickTime (HKLM-x32\...\{B67BAFBA-4C9F-48FA-9496-933E3B255044}) (Version: 7.74.80.86 - Apple Inc.)
Self-service Plug-in (x32 Version: 4.1.0.41738 - Citrix Systems, Inc.) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (x32 Version:  - Microsoft) Hidden
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{B4A38370-2ADB-46B0-A1B0-0C4A2F7DCA31}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition (HKLM-x32\...\{90140000-0016-0409-0000-0000000FF1CE}_Office14.PROPLUS_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition (HKLM-x32\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.PROPLUS_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition (HKLM-x32\...\{90140000-001B-0409-0000-0000000FF1CE}_Office14.PROPLUS_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUS_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{4EEA3D3E-989C-4DF4-AB0A-3042C0C12AA3}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817396) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{39767ECA-1731-45DB-AB5B-6BF40E151D66}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2553140) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{8BEEA2FC-D416-428A-B52A-A3ED45921151}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2553140) 32-Bit Edition (HKLM-x32\...\{90140000-006E-0409-0000-0000000FF1CE}_Office14.PROPLUS_{8BEEA2FC-D416-428A-B52A-A3ED45921151}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{DADF7E25-FFA4-4D02-BE84-1DAE62C18516}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUS_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{287A1E92-9E41-4BC1-8920-B3D0E9220800}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589386) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{A4F91D60-654C-4892-BFD3-0D41ADA649B6}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{9D69691D-823D-4C3E-9B12-563A3F520366}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597089) 32-Bit Edition (HKLM-x32\...\{90140000-006E-0409-0000-0000000FF1CE}_Office14.PROPLUS_{A12F43A5-CF0B-44E3-942F-2441CD442F0D}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2687275) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{0B7744D2-1FDD-4843-9987-7CE11B79F370}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{5AA578BB-759C-40FD-9661-A737C0884541}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{F1A20C69-9FE5-40FD-9CD5-84EABC2EF64A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{BA610006-2C39-4419-9834-CF61AB24810A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837581) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{334FB202-28D7-4BA4-8BC9-4FE4AB233EA0}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837602) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{8158D96B-083A-4FE4-8587-B5D0F49FE4B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837602) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUS_{8158D96B-083A-4FE4-8587-B5D0F49FE4B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837606) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{B0D672F7-883E-4279-8E75-D97A5445AB46}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2883019) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{D1C4AD0B-CC79-41D2-8D6A-571E7B30658C}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2889818) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{CFB80344-FCBA-4C03-AD77-D49E82F14C3E}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2889828) 32-Bit Edition (HKLM-x32\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.PROPLUS_{C1954E2B-1672-4E5C-B564-F8CB2D08345B}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2910896) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.PROPLUS_{E762A933-274B-4860-B066-A39FAB0838FD}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2910896) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.PROPLUS_{A7AA9E77-A9F4-4596-8AFD-4910FF258C3D}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2597088) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{A87EDEA3-4861-4D99-9B36-F442740F1287}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2597088) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUS_{A87EDEA3-4861-4D99-9B36-F442740F1287}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2597088) 32-Bit Edition (HKLM-x32\...\{90140000-00A1-0409-0000-0000000FF1CE}_Office14.PROPLUS_{26A0F874-417C-4B0A-8088-3FA53638FB49}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{2AB483F1-C86E-427A-83B4-23889B03512D}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM-x32\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.PROPLUS_{DCE104A1-1875-4469-A83D-A5BFA6C4640F}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2880517) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{6C727BC2-B2B9-4B03-BD7E-682EA6FA1C04}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2880517) 32-Bit Edition (HKLM-x32\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.PROPLUS_{DF548669-AAED-467B-A074-AE2B72A4A871}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUS_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{7B29D8B8-6A87-496C-A65E-B935E740448A}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{38CF30E4-3348-4BD1-A859-B630C355A56F}) (Version:  - Microsoft)
VIA Platform Device Manager (HKLM-x32\...\InstallShield_{20D4A895-748C-4D88-871C-FDB1695B0169}) (Version: 1.39 - VIA Technologies, Inc.)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.1.5 - VideoLAN)
Windows Media Player Firefox Plugin (HKLM-x32\...\{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}) (Version: 1.0.0.8 - Microsoft Corp)
WinRAR 5.21 beta 1 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.21.1 - win.rar GmbH)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 40%
Total physical RAM: 8145.78 MB
Available physical RAM: 4837.94 MB
Total Pagefile: 16289.75 MB
Available Pagefile: 12415.67 MB
Total Virtual: 4095.88 MB
Available Virtual: 3984.88 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OSDisk) (Fixed) (Total:931.02 GB) (Free:803.8 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\MININT-OCSHURO
 
Administrator            Joshua                   MyGuest                  
UpdatusUser              
 
========================= Minidump Files ==================================
 
No minidump file found
 
========================= Restore Points ==================================
 
15-01-2015 19:17:51 Installed Java 7 Update 71
15-01-2015 19:27:12 Windows Update
15-01-2015 19:44:07 Windows Update
15-01-2015 20:07:25 Windows Update
15-01-2015 20:15:31 Windows Update
15-01-2015 22:45:33 Installed Platform
15-01-2015 23:03:35 avast! antivirus system restore point
16-01-2015 00:23:58 Restore Operation
16-01-2015 01:07:13 avast! antivirus system restore point
16-01-2015 04:23:46 avast! antivirus system restore point
16-01-2015 04:28:43 after ninite
16-01-2015 04:41:18 restart afer ninite
16-01-2015 19:57:40 Windows Update
16-01-2015 22:12:46 Installed Platform
16-01-2015 22:17:52 Installed ATK Package
 
**** End of log ****
 


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#2 Gmer99

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Posted 16 January 2015 - 07:00 PM

Hello amateurhistorian , how do you format your PC ...what do you do first?.. I belive you skipped few important steps like disconnect lan cable from PC ... reboot  from  CD/DVD  till you see Windows menu.. with UPGRADE AND ADVANCED CUSTOM settings ... after that you enter the submenu with pc partitions ... so you select C: one and you press Format button several times to be sure you killed all bugs ...after that you let install windows new files... after process is over you activate windows and install a firewall&antivirus is a MUST.... torrent software will reinfect your pc and also sneaky software you might consider safe...



#3 amateurhistorian

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Posted 16 January 2015 - 07:03 PM

I'm not sure of the exact steps that were taken to reformat my PC by my school's IT team, but they seem pretty knowledgable and professional, and the clean install they gave me came with antivirus and firewalls already installed as well. It's the build they provide for any student requesting a reformat, so I would assume they have the process pretty well figured out. 



#4 Gmer99

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Posted 16 January 2015 - 07:21 PM

Ok , well your pc is laggin and is slow ... did you try something to clean all junk files , reset browsers , remove unwanted toolbars and software maybe check your memory consumption with no programe running... I saw few programs there on your list you might reconsider ... Java 8 , Skype , qtorrent  and you only need Eset Nod 32 antivirus and Malwarebytes as Pro active guardian of your PC ... Mcafee is a crap ...junk ... ask others about a specific programme !!

Go to Malwarebytes site find Chameleon software download it unzip it and run it on your PC it will last few minutes and post a log here...



#5 Phantom010

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Posted 16 January 2015 - 07:54 PM

If the RAM hasn't been tested, it might be a good idea to try it.

 

How to Test your RAM

 

Memtest86






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