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McAfee is having amnesia!


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6 replies to this topic

#1 Kirbyofdeath

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Posted 16 January 2015 - 12:30 PM

McAfee had quarantined a false positive, however, it seem to want it quarantined. Everytime i tell it to restore the file, it will re-quarantine it! Is there any way to make McAfee trust the file? (Sometimes it lets me trust it, but not this time)



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#2 Aura

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Posted 16 January 2015 - 12:37 PM

You should add this file in McAfee's list of exclusions (white-list). Here's their complete guide/FAQ on how to proceed :)

https://kc.mcafee.com/corporate/index?page=content&id=KB50998

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#3 quietman7

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Posted 16 January 2015 - 02:22 PM

If you suspect a file was falsely detected (a false positive) or appears suspicious, then you should submit a sample to the vendor so they can investigate and take corrective action if confirmed.Once a file is received, a technician can examine it in more detail and provide a report letting you know the results. You should also contact and advise the program vendor that one of their files is being detected as a threat. In many cases they will work with the anti-virus techs in an attempt to resolve the detection.

McAfee VirusScan also includes the ability to submit suspicious files directly from the Quarantine feature to the McAfee AntiVirus Emergency Response Team (AVERT) for research. See Managing quarantined files: Submit files to AVERT (page 31).
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#4 Didier Stevens

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Posted 17 January 2015 - 07:40 AM

Are you sure it's a false positive? I can have a look at the file if you want me to.


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#5 Kirbyofdeath

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Posted 20 January 2015 - 11:27 AM

Nah, I already sent it to McAfee. I just disable real time scanning whenever I run the program.



#6 Aura

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Posted 20 January 2015 - 11:31 AM

Is it possible to ask you what program you are talking about?

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#7 quietman7

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Posted 20 January 2015 - 02:42 PM

...I already sent it to McAfee...

Let us know what they say if you get a reply.
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