Hi...I'm new to this site. Stumbled upon it while researching encryption viruses.
Our computer was infected, we brought it to our usual computer repair place and they were able to remove the virus but our documents are
still encrypted and they are at a loss as to how to get them back.
They tried sending an encrypted file through this website https://www.decryptcryptolocker.com/
I think it was set up after the original crypto virus was discovered and the keys from that one were found. I think what we have is a clone of that one as none of the files we sent were able to be opened with that website.
We never saw a ransom demand but I have read that sometimes there is one. All the documents had a really long extension and when opened are just symbols and some letters.
Our computer shop changed all the extensions to DOC.X but that didn't do anything either.
I have heard there is no current cure to get the documents back but I'm hoping I've just missed something and there is.
We were not diligent about backing things up and I would like to not lose everything. Any thoughts?