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Posted 15 January 2015 - 02:29 PM
Posted 15 January 2015 - 02:31 PM
Posted 15 January 2015 - 02:33 PM
sUBs has advised that he is holding off releasing any working version of his tools for Windows 8.1 which includes both ComboFix and DDS. Meaning he is fully aware of the compatibility issue but needs time for thorough testing to ensure they work safely on that OS. As such, no release date has been provided.
If you need individual assistance with a malware infection, other advanced tools are available but they cannot be used in this forum. You would need to follow the instructions in the Preparation Guide For Requesting Help.
When you have done that, start a new topic in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here for assistance by the Malware Response Team Experts.
Give it a relevant title along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Since you're using Windows 8.1 and cannot produce any of the required logs...start a new topic anyway. Just explain your operating system will not work with DDS to generate the required logs. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.
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Posted 15 January 2015 - 04:30 PM
If you attempt to use ComboFix on Windows 8.1, it should provide a message alert: ComboFix is not meant to run in 'Compatibility Mode' and exit.
At this time ComboFix can only run on the following Windows versions:
Windows XP (32-bit only)
Windows Vista (32-bit/64-bit)
Windows 7 (32-bit/64-bit)
Windows 8 (32-bit/64-bit)
Windows 8.1 and Windows 2000 are NOT supported by ComboFix.
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