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Hard drive corrupted?


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#1 genesisgkh

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Posted 15 January 2015 - 01:35 PM

I have had 3 blue screen shut downs and restarts ( I use windows 7 home).  my computer also occasionally freezes, the mouse works but nothing else for about a minute when I open internet explorer or chrome from time to time.

 

Im trying to figure out if its a hard drive problem or something in the operating system.  I have a sony vaio and did a complete recovery down to the factory settings.  that didn't fix the problem. 

 

according to HDD scan I have Ultra DMA CRC errors.  The event log shows essent 508 warnings.  the disk check came back clean though.  Do I need a new hard drive?  the one I have is less than 2 years old.  Thanks.

-Gary

 

Log Name:      Application

Source:        ESENT

Date:          1/14/2015 5:46:33 PM

Event ID:      508

Task Category: Performance

Level:         Warning

Keywords:      Classic

User:          N/A

Computer:      Gary-VAIO

Description:

taskhost (2468) WebCacheLocal: A request to write to the file "C:\Users\Gary\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat" at offset 13008896 (0x0000000000c68000) for 32768 (0x00008000) bytes succeeded, but took an abnormally long time (2081 seconds) to be serviced by the OS. This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem.



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#2 Sintharius

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Posted 15 January 2015 - 01:39 PM

You can use SeaTools for Windows to check if your hard drive has any problems (which I think is likely).

#3 genesisgkh

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Posted 15 January 2015 - 01:51 PM

I have run the check with sea tools for windows. it comes back with no errors.



#4 Sintharius

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Posted 15 January 2015 - 02:10 PM

Which scan did you choose? To diagnose a failing hard drive the Long Generic Test would be best.

#5 genesisgkh

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Posted 15 January 2015 - 03:34 PM

I have run all the basic tests, including long generic.  they all come back as passed.  I have not tried any of the advanced in sea tools



#6 JohnC_21

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Posted 15 January 2015 - 03:57 PM

CRC errors are usually due to a problem with communication between the SATA controller and the HDD controller. If this is a desktop, try replacing the SATA cable and/or attach it to a different port. If a laptop, see if pulling the HDD and reattaching will help. Seatools should list the Smart attributes and the RAW value of the CRC errors.

 

From Wiki Smart Attributes

 

UltraDMA CRC Error Count   The count of errors in data transfer via the interface cable as determined by ICRC (Interface Cyclic Redundancy Check)

 


Edited by JohnC_21, 15 January 2015 - 03:58 PM.


#7 genesisgkh

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Posted 15 January 2015 - 06:56 PM

smart test on seatools .  it seems only the HDD scan shows the UltraDMA CRC error.  This is a laptop.  How do I pull the HDD and reattach?  I don't know what that means


smart test on sea tools is a pass



#8 JohnC_21

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Posted 15 January 2015 - 07:38 PM

Download GsmartControl for Windows. Run it and do a scan. Look for the Ultra DMA CRC in the attributes tab. What RAW value does it give?

 

You would need to remove the battery and the hard drive access panel. then pull the drive with it's cassette from the SATA port. Then reattach. If you have never done this before I would recommend you find somebody who has done it. What is the model number of the VAIO?



#9 YeahBleeping

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Posted 15 January 2015 - 09:12 PM

How much hard drive space do you have free ?



#10 genesisgkh

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Posted 15 January 2015 - 11:58 PM

193 GB free of 288 GB

 

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   200   200   051    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0027   152   150   021    Pre-fail  Always       -       1383
  4 Start_Stop_Count        0x0032   099   099   000    Old_age   Always       -       1862
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   200   200   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   084   084   000    Old_age   Always       -       12218
 10 Spin_Retry_Count        0x0032   100   100   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   100   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   099   099   000    Old_age   Always       -       1636
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       28
193 Load_Cycle_Count        0x0032   093   093   000    Old_age   Always       -       322043
194 Temperature_Celsius     0x0022   107   093   000    Old_age   Always       -       36
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   100   253   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       27
200 Multi_Zone_Error_Rate   0x0008   200   200   000    Old_age   Offline      -       0

SMART Error Log Version: 1



#11 JohnC_21

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Posted 16 January 2015 - 09:17 AM

There is definitely an issue with the CRC error count.

 

When you get a bluescreen again, it should show a stop error with numbers. Give those numbers in your next post.



#12 genesisgkh

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Posted 16 January 2015 - 12:27 PM

are those stop error numbers stored somewhere?  When I get the screen it only pops up for a couple of seconds then immediately shuts down and restarts.  I don't have time to see what it says 



#13 JohnC_21

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Posted 16 January 2015 - 02:47 PM

Tap F8 at boot and select "Disable Auto Restart on System Failure"




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