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Unknown files in Add/Remove Programs


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#1 kw23

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Posted 15 January 2015 - 12:48 PM

I hope I'm posting this in the correct area of the forum.  I am unsure if I have an infected computer.  I am running Windows XP.  I am knowledgeable about computers, but not in great detail.  And at one point in time I had both AVG and McAffee on my computer.  I discontinued McAffee after learning that they can not scan and function properly if they are both running.  I do have Avast installed on the computer as a backup program that is currently disabled.  When I want to run it I disable AVG and my firewall to run Avast. 

 

Issue 1: Until recently I had purchased and installed Systwek Advance System Optimizer. At one point was having difficulty understanding what the software was telling me so I made a call to them for help.  I was instructed by one of their employees after they browsed around on my computer (via internet access I had given them permission) that if I was ever to update any of my drivers that I should call them first because it could damage the computer if I did.

 

Issue 2: I purchased a program (Sure Cuts ALot) a few years ago.  It is a program I use for my crafts/scrapbooking.  Anyway, I contacted them recently because I was having a problem opening it.  They opened a chat session online with me and helped me get it working by disabling my AVG Internet Security from updating the program. 

           While we were discussing things one of the programs/folders he was opening seemed slow to open.  So he asked if this was normal, I said it wasn't that normally most programs open without delay.  But he asked if he could open CCleaner (which I have on the computer) and see what was in my Uninstall (Add/Remove Programs)list.  After looking down through the list he said that I should get rid of Advance System Optimizer and MyPCBackup because they were both programs he didn’t recommend.  He wasn't sure what a couple of the listed files were (like Bonjour and BufferChm) and he thought I was infected.  He said I could send him my computer and he would copy all my files and programs, reboot and install Windows 7 and rid my computer of any possible virus. 

 

After browsing through the bleepingcomputer.com "Uninstall List" I noticed that most of the files the gentleman (in issue 2) had mentioned were viruses, were something to do with HP.  I have had multiple HP printers in the past.  I am wondering if anyone can help me determine if I need to wipe my hard drive and upgrade to Windows 7 or not.  Below is a list of the files in my Add/Remove Programs list:

 

926plc32                
Acrobat.com                                                                                            7/6/2011        
Adobe AIR                                            Adobe Systems Incorporated    1/14/2015            15.0.0.356
Adobe Flash Player 15 ActiveX            Adobe Systems Incorporated    1/14/2015            15.0.0.189
Adobe Flash Player 16 NPAPI            Adobe Systems Incorporated    1/14/2015            16.0.0.257
Adobe Photoshop Elements 6.0                                                            12/24/2014        
Adobe Premiere Elements 4.0                                                               7/6/2011        
Adobe Premiere Elements 4.0 Templates                                              7/6/2011        
Adobe Reader XI (11.0.08)                 Adobe Systems Incorporated    8/14/2014            11.0.08
Akamai NetSession Interface              Akamai Technologies, Inc        6/22/2012        
Apple Application Support                 Apple Inc.                                  10/17/2014    96.97 MB    3.1
Apple Mobile Device Support            Apple Inc.                                10/17/2014    21.59 MB    8.0.5.6
Apple Software Update                                                                      3/25/2012        
Avast Free Antivirus                            AVAST Software                     1/14/2015            10.0.2208
AVG 2014                                           AVG Technologies                 1/6/2015                  2014.0.4800
Bonjour                                                                                           3/25/2012        
Browser Address Error Redirector                                              7/6/2011        
BufferChm                
Comcast Desktop Software (v1.2.0.9)                                            7/6/2011        
Compatibility Pack for the2007 Office system    Microsoft Corporation  12/10/2014    35.18 MB  

                                                                                                                                    12.0.6612.1000
Copy                                                                                               7/6/2011        
CP_AtenaShokunin1Config                
cp_dwShrek2Albums1                
cp_dwShrek2Cards1                
CreativeProjects                
CreativeProjectsTemplates                
Cricut Craft Room®                
Cricut Design Space                           Provo Craft & Novelty, Inc.    1/14/2015            1.000
CueTour                
Dell System Restore                
Destinations                
Director                
DocProc                
DocumentViewer                
File Association Helper                                                                              7/18/2014        
Games, Music, & Photos Launcher                                                            7/6/2011        
Garmin Communicator Plugin                                                                   1/30/2014        
Garmin Express                                   Garmin Ltd or its subsidiaries      4/16/2014        3.1.7.0
Google Update Helper                
Internet Service Offers Launcher                                                                   7/6/2011        
iTunes                                                  Apple Inc.                       10/30/2014    223.00 MB    12.0.1.26
Java 7 Update 71                
Java™ 7                
Malwarebytes Anti-Malware version 2.0.4.1028    Malwarebytes Corporation 1/14/2015    2.0.4.1028
MarketResearch                
Microsoft .NET Framework 1.1                
Microsoft .NET Framework 2.0 Service Pack 2                
Microsoft .NET Framework 3.0 Service Pack 2                
Microsoft .NET Framework 4 Client Profile                
Microsoft Application Error Reporting                                                      4/9/2014        
Microsoft Money 2003                                                                            7/6/2011        
Microsoft Money 2003 System Pack                                                        7/6/2011        
Microsoft Office File Validation Add-In    Microsoft Corporation               5/27/2014    3.10 MB      

                                                                                                                                    14.0.5130.5003
Microsoft Office Professional Edition 2003                                              4/9/2014        
Microsoft Office Small Business Connectivity Components                      7/6/2011        
Microsoft Picture It! Photo 7.0                                                                  7/6/2011        
Microsoft Plus! Digital Media Edition Installer                                           7/6/2011        
Microsoft Silverlight    Microsoft Corporation                                           7/23/2014    22.71 MB    

                                                                                                                                          5.1.30514.0
Microsoft SQL Server 2005 Tools Express Edition                                 7/6/2011        
Microsoft SQL Server Native Client                                                        7/6/2011        
Microsoft SQL Server Setup Support Files (English)                              7/6/2011        
Microsoft SQL Server VSS Writer                                                            7/6/2011        
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148                
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570                
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17                
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148                
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161                
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219                
Microsoft_VC80_CRT_x86                                                                    7/6/2011        
Microsoft_VC80_MFC_x86                                                                   7/6/2011        
Microsoft_VC80_MFCLOC_x86                                                           7/6/2011        
Microsoft_VC90_CRT_x86                                                                   7/6/2011        
Move Media Player                                          Move Networks           7/6/2011        
Mozilla Firefox 34.0.5 (x86 en-US)                   Mozilla                       1/9/2015                         34.0.5
Mozilla Maintenance Service                           Mozilla                       12/23/2014                       29.0
MSXML 4.0 SP2 (KB936181)                
MSXML 4.0 SP2 (KB954430)                
MSXML 4.0 SP2 (KB973688)                
MSXML 4.0 SP2 Parser and SDK                
MSXML 6.0 Parser (KB933579)                                                       7/6/2011        
NETGEAR Genie                                            NETGEAR Inc.         7/20/2013                       2.3.1.25
NVIDIA Performance                
NVIDIA System Monitor                                                                    7/6/2011        
OGA Notifier 2.0.0048.0                
PanoStandAlone                
PhotoGallery                
QFolder                
QualXServ Service Agreement                
QuickTime 7                                                   Apple Inc.          10/30/2014      72.03 MB    7.76.80.95
RealPlayer                                                     RealNetworks        10/30/2014                            16.0.4
Rhapsody MP3 Download Manager                
Roxio Creator Audio                                                                   7/6/2011        
Roxio Creator Copy                                                                   7/6/2011        
Roxio Creator Data                                                                    7/6/2011        
Roxio Creator DE                                                                       7/6/2011        
Roxio Creator Tools                                                                  7/6/2011        
Roxio Express Labeler 3                
Roxio Update Manager                                                                                  7/6/2011        
Safari                                                   Apple Inc.                                           1/14/2015    36.46 MB    5.34.57.2
Samsung i-Launcher 1.0.1.54             Samsung Electronics Co., Ltd.           1/14/2015        1.0.1.54
ScannerCopy                
Security Update for CAPICOM (KB931906)                                               7/6/2011        
SkinsHP1                
Software Support                                                                                             7/18/2014        
Spelling Dictionaries Support For Adobe Reader 9                                        7/6/2011        
Tenorshare iPhone 5(5s,5c) Data Recovery    Tenorshare, Inc.                       7/18/2014        
TrayApp                
TuneUp Utilities Language Pack (en-US)                
TurboTax 2013 WinPerFedFormset                                                                3/20/2014        
TurboTax 2013 WinPerReleaseEngine                
TurboTax 2013 WinPerTaxSupport                                                                 3/20/2014        
TurboTax 2013 wnyiper                                                                                      3/20/2014        
TurboTax 2013 wpaiper                                                                                  3/20/2014        
TurboTax 2013 wrapper                                                                                  3/20/2014        
Unload                
Visual Studio 2012 x86 Redistributables    AVG Technologies CZ, s.r.o.    7/17/2014    10.27 MB    14.0.0.1
VLC media player                                          VideoLAN                               3/24/2014        2.1.5
WebFldrs XP                
WebReg                
WinClean Pro                                                   Systweak Software                12/10/2014        2.5.1001.563
Windows 7 Upgrade Advisor        7/18/2014        
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201)    Dynastream Innovations, Inc.                         7/18/2014        04/11/2012 1.2.40.201
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB  (02/06/2007 3.1)    Silicon Labs Software    7/18/2014        02/06/2007 3.1
Windows Installer Clean Up                
Windows Live ID Sign-in Assistant                                                                7/6/2011        
Windows Media Player 10                                                                              3/24/2014        
WinZip 18.0                                        WinZip Computing, S.L.                    8/15/2014    122.00 MB    18.0.10644


Edited by hamluis, 15 January 2015 - 01:08 PM.
Bolded statement - Hamluis.


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#2 Queen-Evie

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Posted 15 January 2015 - 01:17 PM

The list you provided shows this

Avast Free Antivirus
AVG 2014

If you have both installed you need to uninstall one of them.

Comcast Desktop Software (v1.2.0.9)
Uninstall this. It's old, outdated, hasn't been supported for years because Comcast pulled the plug on it and it serves no useful purpose. (It never did) It is not necessary and not required in order to use Comcast internet.

*side note* Comcast does not have a stellar history when it comes to branded software*

Bonjour is key component of Apple applications and was installed with Itunes or the Apple applications.

bufferchm, from what I could find, has something to do with HP drivers.re

It sounds as if you talked to someone who has no clue since you said the files he mentioned as "virus" we HP files.
This is very common among scammers. They find "problems" and then want to charge you big bucks to fix the "problems" by using scare tactics when there are NO problems.

However, the fact that you gave remote access to someone could mean that your computer is at risk. These scammers have been known to do something under-handed that will allow them to see what you are doing and access your files whenever they want.

If you think your computer is infected, someone who knows more about that than I do can guide you through the process to find out if that is case or not.

Edited by Queen-Evie, 15 January 2015 - 01:20 PM.


#3 kw23

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Posted 15 January 2015 - 01:31 PM

Queen-Evie, Thank you so much for this information.  I have uninstalled Avast, since I purchased AVG.  I was not aware that during my remote session with this individual they could have accessed my information.  I didn't leave the computer during our chat so I didn't think anything was accessed.  Hopefully I'll receive some more information from someone else who reads my forum. 

 

thanks again!!



#4 quietman7

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Posted 15 January 2015 - 07:59 PM

He was correct about MyPCBackup and Advanced System Optimizer, a comprehensive optimization suite by Systweak (the creators of Advanced System Protector, RegClean Pro and other junkware) that purports to improve performance, make repairs and enhance the speed of a computer. It includes a registry cleaner, registry optimizer, disk optimizer and several other features.

The optimization and performance improvement claims made by such software vendors are borderline scams. There is no statistical evidence to back such claims. Advertisements to do so are a marketing ploy intended to goad users into using an unnecessary and potential dangerous product. I would not trust any results such programs detect as problematic or needing repair nor recommend using the options to fix them.

Further, these types of junk optimization programs are often considered Potentially Unwanted Programs (PUPs) so they may be detected or even removed by some security scanners which specifically look for PUPs and adware.

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons.


Why you should not use Registry Cleaners and Optimization Tools


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