Please note that I had to edit my post above because I left out a VERY IMPORTANT WORD in my second sentence.
In a malware log you previously posted I noticed this entry in your installed programsConstant Guard Protection Suite
Beginning in January 2015...will no longer be supported and managed by Comcast. We are pleased to offer you similar great features and functionality through the comprehensive Norton™ Security Suite, which is available to all Xfinity Internet customers at no additional cost. Should you prefer to do so, you will still be able to use your existing services through White Sky™, an experienced technology company, at no additional cost
Continue using your existing CGPS/CGm services through White Sky™
•You don't need to do anything. Your current product will work without any modification and your software will be automatically updated and rebranded as "Fast Connect."
White Sky developed CSPS for Comcast. White Sky then developed Fast Connect
, which they offer free to anyone.
Your CGPS should have automatically updated to Fast Connect.
What I suggest is that since CGPS is no longer supported by Comcast install it.
If you see Fast Connect
listed in Add Remove programs uninstall ASAP.
If it is not listed then for future reference if you contemplate installing Fast Connect (this is the canned speech I use in the Comcast help forum)
Fast Connect bills itself as a "security" program.
A reputable security program would not bombard you with ads popping up in the taskbar asking if your computer is slow..
It would not install adware. It will not hijack your browser search.
Fast Connect installs Visual Shopper which is adware.
There is no opt out to prevent your browser search from being hijacked.
The pop ups will show in the right side of the bottom task bar.
Concerning the Computer Slow? pop up you will eventually see and be given a chance to scan for "problems":
If you choose to scan iolo scanner will be installed.
After the scan results will be listed. In order "fix" you are told you have to purchase System Mechanic by iolo.
iolo is a purveyor of "scareware". They want you run the scan, panic when you see the results and purchase System Mechanic, which to me and others is nothing more than snake oil. The "problems" are not anything that should cause concern.
Anything System Mechanic can do can also be done by using built in Windows tools or other REPUTABLE 3rd party programs.
Of course, it is up to you whether or not to use Fast Connect. I am simply telling you what the Fast Connect folks do not say about it so you will have the facts and make an informed decision on whether or not to continue using it.
Edited by Queen-Evie, 15 January 2015 - 06:38 PM.
edited to fix quote tag