sUBs has advised that he is holding off releasing any working version of his tools for Windows 8.1 which includes both ComboFix and DDS. Meaning he is fully aware of the compatibility issue but needs time for thorough testing to ensure they work safely on that OS.
If you need individual assistance with a malware infection, other advanced tools are available but they cannot be used in this forum
. You would need to follow the instructions in the Preparation Guide For Requesting Help
When you have done that, start a new topic
in the Virus, Trojan, Spyware, and Malware Removal Logs forum
, NOT here
for assistance by the Malware Response Team Experts.
Give it a relevant title along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Since you're using Windows 8.1
and cannot produce any of the required logs...start a new topic anyway. Just explain your operating system will not work with DDS to generate the required logs. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.
After doing this, please reply back in this thread with a link to the new topic so we can close this one.