My elderly mother has a Dell Optiplex with Windows XP pro. Someone called her and asked if she was having problems with a slow computer with messages popping up. They said they were from Windows. She naturally assumed it was legit and told them yes. They told her what to do while on internet to allow them to access her computer to fix it. They were controlliing it. (She is on DSL by the way from ATT.) When she hung up she told me about it and I told her it had to be a hoax because Windows won't call her. They are a product of Microsoft and would not call her. She called BBB and they verified it was a hoax. They wanted personal info like credit card info, but luckily she does not do anything online of a personal nature. She only does genealogy research on Rootsweb. They called her back wanting her credit card info and she refused but then they did something to her computer where it totally crashed and we had to buy her another motherboard. The virus was a bad one. The computer is up and running again and I told her to not connect it back to internet just yet. My nephew connected his laptop for just a minute, they called her back the next morning, so obviously they knew when she was online again. My question is, is there anything we can do to prevent them from accessing her computer again when she goes back online? The phone company will not change her account. Said they don't do that. Can we go in somehow and change a setting so they can't control her computer again? We are not too savvy on that type of stuff. Any help would really be appreciated.
Edited by hamluis, 14 January 2015 - 04:44 PM.
Moved from XP to Am I Infected - Hamluis.