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bluescreen error dxgkrnl.sys when gaming


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#1 arfarobs

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Posted 14 January 2015 - 03:09 PM

hello ive had the bluescreen of death error come up when gaming. it happens sometimes after playing the game for a few minutes sometimes a few hours and sometimes it doesnt happen at all. When it happens the video and sound freezes for say 30 seconds and then the bluescreen kicks in and restarts the computer.  please help.

 

thank you



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#2 hamluis

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Posted 14 January 2015 - 07:11 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 arfarobs

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Posted 15 January 2015 - 12:34 PM

hello louis thank you for your time.  The result of MiniToolBox is as follows...

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Arfa (administrator) on 15-01-2015 at 17:27:30
Running from "C:\Users\Arfa\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/15/2015 11:29:55 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/14/2015 11:17:18 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/14/2015 03:20:34 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/13/2015 08:13:12 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/13/2015 07:31:48 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/13/2015 11:54:01 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/12/2015 07:50:26 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/12/2015 07:38:42 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/12/2015 07:35:16 PM) (Source: Application Hang) (User: )
Description: The program RomeTW.exe version 1.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: cac
Start Time: 01d02e9d8cae8763
Termination Time: 32
Application Path: C:\Program Files (x86)\The Creative Assembly\Rome - Total War\RomeTW.exe
Report Id:

Error: (01/12/2015 06:11:03 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

System errors:
=============
Error: (01/14/2015 11:16:56 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 21:41:30 on ‎14/‎01/‎2015 was unexpected.

Error: (01/14/2015 03:17:24 AM) (Source: DCOM) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}

Error: (01/13/2015 08:12:48 PM) (Source: BugCheck) (User: )
Description: 0x00000116 (0xfffffa800563d010, 0xfffff88004042cb0, 0x0000000000000000, 0x000000000000000c)C:\Windows\MEMORY.DMP011315-38173-01

Error: (01/13/2015 08:12:47 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 20:09:32 on ‎13/‎01/‎2015 was unexpected.

Error: (01/13/2015 07:30:40 PM) (Source: BugCheck) (User: )
Description: 0x00000116 (0xfffffa800673f4e0, 0xfffff8800404bcb0, 0x0000000000000000, 0x000000000000000c)C:\Windows\MEMORY.DMP011315-38579-01

Error: (01/13/2015 07:30:39 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 19:28:15 on ‎13/‎01/‎2015 was unexpected.

Error: (01/12/2015 07:50:07 PM) (Source: Service Control Manager) (User: )
Description: The Spybot-S&D 2 Scanner Service service failed to start due to the following error:
%%1053

Error: (01/12/2015 07:50:07 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Spybot-S&D 2 Scanner Service service to connect.

Error: (01/12/2015 07:49:28 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 19:47:57 on ‎12/‎01/‎2015 was unexpected.

Error: (01/12/2015 07:38:01 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 19:35:44 on ‎12/‎01/‎2015 was unexpected.

Microsoft Office Sessions:
=========================
Error: (01/15/2015 11:29:55 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/14/2015 11:17:18 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/14/2015 03:20:34 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/13/2015 08:13:12 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/13/2015 07:31:48 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/13/2015 11:54:01 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/12/2015 07:50:26 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/12/2015 07:38:42 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/12/2015 07:35:16 PM) (Source: Application Hang)(User: )
Description: RomeTW.exe1.0.0.0cac01d02e9d8cae876332C:\Program Files (x86)\The Creative Assembly\Rome - Total War\RomeTW.exe

Error: (01/12/2015 06:11:03 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

=========================== Installed Programs ============================
µTorrent (HKCU\...\uTorrent) (Version: 3.4.2.37951 - BitTorrent Inc.)
7-Zip 9.38 beta (HKLM-x32\...\7-Zip) (Version:  - )
Adobe Flash Player 16 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 16.0.0.257 - Adobe Systems Incorporated)
Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.257 - Adobe Systems Incorporated)
Apple Application Support (HKLM-x32\...\{83CAF0DE-8D3B-4C37-A631-2B8F16EC3031}) (Version: 3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{BDD99690-3541-4619-9D2A-3CDDB3E15F9E}) (Version: 8.0.5.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
AVG 2015 (HKLM\...\AVG) (Version: 2015.0.5645 - AVG Technologies)
AVG 2015 (Version: 15.0.4260 - AVG Technologies) Hidden
AVG 2015 (Version: 15.0.5645 - AVG Technologies) Hidden
AVG Web TuneUp (HKLM-x32\...\AVG Web TuneUp) (Version: 4.0.5.7 - AVG Technologies)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
iTunes (HKLM\...\{2ABBBD91-91E5-4AD7-929A-FE15D1DC0576}) (Version: 12.0.1.26 - Apple Inc.)
MagicDisc 2.7.106 (HKLM-x32\...\MagicDisc 2.7.106) (Version:  - )
McAfee Security Scan Plus (HKLM-x32\...\McAfee Security Scan) (Version: 3.0.285.6 - McAfee, Inc.)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft WSE 3.0 Runtime (HKLM-x32\...\{E3E71D07-CD27-46CB-8448-16D4FB29AA13}) (Version: 3.0.5305.0 - Microsoft Corp.)
Mozilla Firefox 34.0.5 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 34.0.5 (x86 en-US)) (Version: 34.0.5 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 34.0.5 - Mozilla)
NirSoft BlueScreenView (HKLM-x32\...\NirSoft BlueScreenView) (Version:  - )
Revo Uninstaller 1.95 (HKLM-x32\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group)
Rome - Total War - Gold Edition (HKLM-x32\...\{2E97F7E8-ABDE-4E0D-B0AD-B6B4BAD89E24}) (Version: 1.6 - The Creative Assembly)
Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.4.40 - Safer-Networking Ltd.)
The Sims™ 3 (HKLM-x32\...\{C05D8CDB-417D-4335-A38C-A0659EDFD6B8}) (Version: 1.0.615 - Electronic Arts)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.1.5 - VideoLAN)

========================= Memory info: ===================================
Percentage of memory in use: 44%
Total physical RAM: 3991.25 MB
Available physical RAM: 2201.33 MB
Total Pagefile: 7980.68 MB
Available Pagefile: 5889.77 MB
Total Virtual: 4095.88 MB
Available Virtual: 3980.41 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:465.76 GB) (Free:414.53 GB) NTFS
3 Drive e: (Elements) (Fixed) (Total:931.48 GB) (Free:733.33 GB) NTFS

========================= Users: ========================================
User accounts for \\DUMBLEDOOR

Administrator            Arfa                     Guest

**** End of log ****

 

The snapshot is as follows...http://speccy.piriform.com/results/3myr6KoBkUHLhFBhUsdoKkX

 

Hope this helps once again thank you for your time as it is much appriceated.

 

Arthur


Edited by hamluis, 15 January 2015 - 03:34 PM.


#4 hamluis

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Posted 15 January 2015 - 04:21 PM

Motherboard Specs     Possible System Specs

 

I would install this Chipset Driver  first,

 

then...I would uninstall the current video/graphics drivers, using Device Manager and the Win 7 uninstall programs tool.

 

Then...install This Graphic Driver .

 

svchost.exe     Process ID: 1060     User:  SYSTEM     Domain: NT AUTHORITY     Path: C:\Windows\system32\svchost.exe
Memory Usage: 43 MB       Peak Memory Usage: 936 MB
 
You need to investigate this, due to the oversized peak RAM usage, IMO.  Could be an indicator of malware, could be nothing...but the peak usage is for any typical svchost process seldom exceeds 300MB from what I've seen on the various systems I have looked at.
 

How to determine what services are running under a SVCHOST.EXE process - http://www.bleepingcomputer.com/tutorials/tutorial129.html

 
You may also want to replace Spybot with SUPERAntiSpyware...since it apparently developed a problem in at least one instance.  Could be due to malware, I can't say...this forum focuses on O/S situations.  In any case, SAS is currently a better, more reliable product, IMO.
 
If you have an HP system and it's not the one I linked to above...please state so in your next post and do not install the above suggested drivers.
 
Louis


#5 arfarobs

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Posted 20 January 2015 - 03:06 PM

hello louis sorry my internets been down the past few days the links for the drivers dont seem to work.  Ill look into the Svchost thing and install super anti spyware now.

 

thanks



#6 arfarobs

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Posted 20 January 2015 - 03:29 PM

I've looked at the svchost services what should i be looking for should i just look for unusual ammounts of useage or should i just go through individually on the internet im not 100 % sure what i should look for.

thanks



#7 PcPhoenix

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Posted 20 January 2015 - 03:51 PM

A BSOD means that one of your drivers (in this case a graphics driver) is crashing. Drivers connect your OS with your hardware. So when you experience a BSOD it might be because of your OS, the Driver, or the hardware itself.

We need more information. Is this a laptop or desktop computer? What graphic card do you have installed? Intel HD? Nvidia? Ati?






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