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Blue screen appears repeatedly except in safe mode, help!


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#1 angiew144

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Posted 14 January 2015 - 08:39 AM

Hi, I have a packard bell pc, running Vista.  It's a few yrs old now but not a bad spec!  Been having problems so I restored it to factory settings after saving all important docs/pics to an external hard drive.  Problem not solved though, worse in fact.  Blue screen keeps appearing.  Startup Repair has given me a couple of different error messages each time it's run.  But not fixed the problem.  The first message said that a patch may be preventing system from starting.  I had a look at updates and there were dozens trying to download. Next time, message said a system configuration problem may be the cause (or something like that). Currently I am using pc in safe mode with networking.  Using google chrome as IE keeps crashing. Can anyone help?  



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#2 Broni

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Posted 14 January 2015 - 11:39 AM

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Download BlueScreenView
Unzip downloaded file.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.


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#3 angiew144

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Posted 14 January 2015 - 03:05 PM

Dump File         : Mini011415-02.dmp
Crash Time        : 14/01/2015 19:59:19
Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code    : 0x00000050
Parameter 1       : 0xf7a8d028
Parameter 2       : 0x00000000
Parameter 3       : 0x951b52d1
Parameter 4       : 0x00000002
Caused By Driver  : win32k.sys
Caused By Address : win32k.sys+1d72c0
File Description  : Multi-User Win32 Driver
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.0.6000.16386 (vista_rtm.061101-2205)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+a5125
Stack Address 1   : ntkrnlpa.exe+5ab84
Stack Address 2   : win32k.sys+d52d1
Stack Address 3   : win32k.sys+d53a5
Computer Name     : 
Full Path         : C:\Windows\Minidump\Mini011415-02.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 6001
Dump File Size    : 134,984
Dump File Time    : 14/01/2015 20:00:34
==================================================
 
==================================================
Dump File         : Mini011415-01.dmp
Crash Time        : 14/01/2015 11:12:17
Bug Check String  : ATTEMPTED_WRITE_TO_READONLY_MEMORY
Bug Check Code    : 0x000000be
Parameter 1       : 0x92a49518
Parameter 2       : 0x9eabd121
Parameter 3       : 0xa44eb75c
Parameter 4       : 0x0000000b
Caused By Driver  : hal.dll
Caused By Address : hal.dll+17cc9
File Description  : Hardware Abstraction Layer DLL
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.0.6001.18000 (longhorn_rtm.080118-1840)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+a5125
Stack Address 1   : ntkrnlpa.exe+5ab84
Stack Address 2   : ntkrnlpa.exe+215df5
Stack Address 3   : ntkrnlpa.exe+21558d
Computer Name     : 
Full Path         : C:\Windows\Minidump\Mini011415-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 6001
Dump File Size    : 145,664
Dump File Time    : 14/01/2015 13:01:41
==================================================


#4 Broni

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Posted 14 January 2015 - 04:22 PM

You may have some issue with RAM.

 

A. If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-....iso.zip file.
3. Inside, you'll find memtest86+-....iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

p4393897.gif

8. Locate memtest86+-....iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

p4393911.gif

10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:


main_menu.jpg

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

testarea_cu.jpg

The following image is the test results area:

p4393925.gif

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.


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#5 angiew144

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Posted 14 January 2015 - 04:38 PM

thanks, but how do I know what RAM I have installed? I haven't altered, added or removed anything from the pc since I bought it from Curry's! 



#6 angiew144

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Posted 14 January 2015 - 04:46 PM

ah, daughter's boyfriend is here now and is gonna take the side of the pc and see how many sticks there are!  Do I just remove one? then boot up... and if it doesn't work, replace it with the other one?  Or is there a way of booting up using just one stick by selecting something? 



#7 Broni

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Posted 14 January 2015 - 05:47 PM

Do I just remove one? then boot up... and if it doesn't work, replace it with the other one?

 

Exactly.


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#8 angiew144

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Posted 14 January 2015 - 07:03 PM

Daughter's boyfriend here. Running on one stick for 15 mins with no problems. Just about to switch over. 2 RAM ports with 2 2GB sticks. Will using different cards in different slots make much difference?



#9 angiew144

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Posted 14 January 2015 - 07:47 PM

Daughter's boyfriend here. Ran the PC with no problems on each RAM stick. Even tried using each stick in each port (2 on the motherboard). Currently running with both sticks to try and recreate the original issue. 



#10 Broni

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Posted 14 January 2015 - 07:57 PM

There are some cases when reseating RAM helped.

Keep me posted.


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#11 angiew144

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Posted 15 January 2015 - 06:48 AM

Hi, PC just crashed again this morning.  Last night it was running fine after we tested the RAM, for an hour or so.  Any other ideas?



#12 Broni

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Posted 15 January 2015 - 11:15 AM

By crashing do you mean BSOD?


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#13 angiew144

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Posted 15 January 2015 - 01:30 PM

think so but I'm not sure, I was busy and just looked up in time to see it shutting itself down.  Whilst I've been out for the past 3 hrs it has been on/sleeing/powersaving mode and hasn't turned itself off.  



#14 Broni

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Posted 15 January 2015 - 01:42 PM

Keep me posted.


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