Please download MINITOOLBOX and run it.
Checkmark following boxes:
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)
Click Go and post the result.
Please download Junkware Removal Tool and save it on your desktop.
- Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
- Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
- The tool will open and start scanning your system.
- Please be patient as this can take a while to complete depending on your system's specifications.
- On completion, a log is saved to your desktop and will automatically open.
- Please post the JRT log.
Please download AdwCleaner by Xplode onto your desktop.
- Close all open programs and internet browsers.
- Double click on adwcleaner.exe to run the tool.
- Click on Scan button.
- When the scan has finished click on Clean button.
- Your computer will be rebooted automatically. A text file will open after the restart.
- Please post the contents of that logfile with your next reply.
- You can find the logfile at C:\AdwCleaner[S1].txt as well.
Download Panda Cloud Cleaner and save it to your desktop.
Alternate download sites are here and here.
- Double-click on PandaCloudCleaner.exe. When the Setup - Panda Cloud Cleaner window has loaded choose Next and then Next
- Ensure Launch Panda Cloud Cleaner is selected. Click Finish Once the window appears. Click on Accept and Scan
- Please be patient as the scan may take some time to complete depending on your system's specifications.
- Once the scan has completed, if Scan finished with detections is denoted in the window do not take any action and or have Panda Cloud Cleaner clean anything!
- Now within the window click on the (or any or them if multiple) tab then on View Report a notepad file should now open called PCloudCleaner.txt
- Save this to your desktop and post the contents in your next reply.
- Then click on Back then Exit