Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

IE 11.0.15


  • Please log in to reply
13 replies to this topic

#1 Tschumacher

Tschumacher

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Florida
  • Local time:05:42 AM

Posted 13 January 2015 - 01:30 AM

My computer constantly gives internet explorer failure and tries to fix itself.  Then there is this Microsoft Office Starter Update window that pops up and it is not from Microsoft.  The computer goes through its tangents where it becomes incredibly slow. 

 

I went to one of those dang free movie sites and it started all of this.  This is the 2nd time and it is certainly the last for me to go to those sites. 

 

Could you please assist me?

 

Thank you,

 

Todd


Edited by hamluis, 13 January 2015 - 02:23 PM.
Moved from Win 7 to Am I Infected - Hamluis.


BC AdBot (Login to Remove)

 


#2 Tschumacher

Tschumacher
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Florida
  • Local time:05:42 AM

Posted 20 January 2015 - 08:25 AM

I added a screen shot of the Microsoft Starter window that pops up.  I also included the task manager results at the time.  The internet explorer is still slow at times.  Something is sucking up the resources.  I just don't know what yet.
 
 



#3 Tschumacher

Tschumacher
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Florida
  • Local time:05:42 AM

Posted 20 January 2015 - 08:26 AM

The screen shot didn't show up.  Anyway, I have it.  I do not see how to post it apparently. 



#4 Phantom010

Phantom010

  • Members
  • 1,022 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cyberspace
  • Local time:06:42 AM

Posted 20 January 2015 - 08:39 AM

The screen shot didn't show up.  Anyway, I have it.  I do not see how to post it apparently. 

 

Send your screenshot to a hosting site, like http://imgur.com/ . Then, copy/paste it into your next reply.

 

 

QWYCepk.png


Edited by Phantom010, 20 January 2015 - 08:48 AM.


#5 Tschumacher

Tschumacher
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Florida
  • Local time:05:42 AM

Posted 20 January 2015 - 09:17 AM

http://imgur.com/yaDDZee

 

http://i.imgur.com/yaDDZee.jpg?1

 

Here is the screenshot of the Microsoft Starter Installer and the task manager results.



#6 Phantom010

Phantom010

  • Members
  • 1,022 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cyberspace
  • Local time:06:42 AM

Posted 20 January 2015 - 09:52 AM

It's OK, but copy/pasting the image, like I did above, would be preferable.



#7 Phantom010

Phantom010

  • Members
  • 1,022 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cyberspace
  • Local time:06:42 AM

Posted 20 January 2015 - 09:57 AM

Click-To-Run is a legitimate Microsoft product. It's a way of delivering and updating the Office programs:

 

https://support.office.com/en-ca/article/Click-to-Run-Known-issues-3d5a8016-6ed3-4446-9aa6-2ded79e50d0a



#8 Tschumacher

Tschumacher
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Florida
  • Local time:05:42 AM

Posted 20 January 2015 - 10:15 AM

The screen shot of the internet browser stopping out of the blue and the task manager at the time is here:

 

http://i.imgur.com/4XC58Ov.png

 

http://imgur.com/4XC58Ov



#9 Phantom010

Phantom010

  • Members
  • 1,022 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cyberspace
  • Local time:06:42 AM

Posted 20 January 2015 - 10:37 AM

It could be caused by an add-on inside Internet Explorer.

 

Try opening Internet Explorer without add-ons and see if you are still getting the error message.

 

How to Start Internet Explorer without Add-ons



#10 Phantom010

Phantom010

  • Members
  • 1,022 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cyberspace
  • Local time:06:42 AM

Posted 21 January 2015 - 12:14 PM

Any luck with the add-ons, Tschumacher?



#11 Tschumacher

Tschumacher
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Florida
  • Local time:05:42 AM

Posted 21 January 2015 - 12:20 PM

Sorry, yes I believe so.  I had run IE with no add-ons ten or fifteen times in normal wear and tear.  It didn't give me an error.  The time I mistakenly opened a new browser with add-on's....it failed.  So, that is all good news.  Now, how do I have figure out which one of the add-ons it is, "just one at a time type deal"?

 

Thanks, Todd



#12 Phantom010

Phantom010

  • Members
  • 1,022 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cyberspace
  • Local time:06:42 AM

Posted 21 January 2015 - 12:26 PM

Now, how do I have figure out which one of the add-ons it is, "just one at a time type deal"?

 

 

Yes, it's a simple process of elimination.



#13 Tschumacher

Tschumacher
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Florida
  • Local time:05:42 AM

Posted 21 January 2015 - 12:31 PM

Okay, I will do it and write back.  I need to go out {actually late} so it will be later this afternoon/evening.  Thanks again.



#14 Phantom010

Phantom010

  • Members
  • 1,022 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cyberspace
  • Local time:06:42 AM

Posted 21 January 2015 - 12:35 PM

Good luck! :)






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users