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Firefox stops all sounds after a while (Ram related problem?)


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9 replies to this topic

#1 Zeiky

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Posted 11 January 2015 - 06:58 PM

Greetings everyone!

 

Recently I posted this to seek help in the mozilla support, but they redirected me here. I really hope you guys can help me. :{

 

Right now I have Firefox 34.0, and as of lately, after a while of having the browser opened, my computer's sounds stop alltogether. Not only videos from youtube stop working (and give me the usual loading error), but also programs external to firefox (like skype, qq international, etc) fail to reproduce any sound. There's even Windows Media Player giving me this RAM error when this sound problem happens: http://prntscr.com/5o0oj7 (Here an Screenshoot). I have over 10 gb of rams, so I don't really think it's due to a lack of ram memory?? I am not sure.

 

It's worth noting that this all is fixed by just closing and restarting Firefox. After a while, the problem happens again and randomly, so I am not sure what this could be.



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#2 dicke

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Posted 11 January 2015 - 09:28 PM

Welcome,

You might want to take come time and run this diagnostic

http://www.memtest86.com/download.htm

If there I a RAM problem it should find it.

Keep us posted

 

Dick


Stay well and surf safe [stay protected]

Dick E


#3 Zeiky

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Posted 11 January 2015 - 11:34 PM

Thank you for your reply, sir!

I ran said test, and got no error in my ram from it-- which relieves me, because if it had been a Ram problem, having to change it would've been kind of troublesome.

 

Anything else I could do? Firefox didn't use to cause these problems before, not sure if it's the program itself or maybe an error with the Flash plugin? I don't understand how that would cause all computer sounds not to work, however.



#4 dicke

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Posted 12 January 2015 - 09:34 AM

Be sure all of your programs and drivers are current

Which security program is installed and current? Have you run any scans?

 

Dick


Stay well and surf safe [stay protected]

Dick E


#5 Phantom010

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Posted 12 January 2015 - 09:48 AM

What if you open Firefox without the add-ons (Safe Mode)?
 
How to Start Firefox in Safe Mode

Edited by Phantom010, 12 January 2015 - 09:48 AM.


Please stick around after posting. Helpers are never far. Don't disappear for a week!
Our help is free, so please have the courtesy to reply in a timely manner. Thank you!


#6 dc3

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Posted 12 January 2015 - 11:31 AM

Click on the Start orb, then type devmgmt.msc in the Search programs and files box.

 

This will open the Device Manager.

 

Click on the diamond to the left of Sound, video and game controllers to expand the list.

 

Look to see if there are any yellow warning icons, or red error icons in the audio drivers.

 

For the following, please do not use a host website to post the results of the requested information below.  Do not wrap it in code or quotes.

 

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Edited by dc3, 12 January 2015 - 11:32 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 Zeiky

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Posted 13 January 2015 - 04:00 AM

Mr. Dicke,

I am pretty sure all my drivers are current! and right now I am using Microsoft Security essentials + Malwarebytes to keep my computer protected, since Avast would cause my computer to bluescreen every time it went on auto-scheduled maintenance.

 

Phantom010, I will make sure to try using that tomorrow. Since the problem happens while using the browser, I gotta have time to use the safe-mode to see if the problem happens or not. : )

___________________________________

 

dc3,

here's the link http://speccy.piriform.com/results/gOVHtS14aGBGdU4JjenVZsX

 

and the results of the scan:

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Zei (administrator) on 13-01-2015 at 06:02:53
Running from "C:\Users\Zei\Desktop"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/13/2015 03:04:55 AM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 34.0.0.5442, time stamp: 0x54754d35
Faulting module name: mozalloc.dll, version: 34.0.0.5442, time stamp: 0x54754649
Exception code: 0x80000003
Fault offset: 0x00001425
Faulting process id: 0xfb4
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3

Error: (01/13/2015 03:04:55 AM) (Source: Application Hang) (User: )
Description: The program firefox.exe version 34.0.0.5442 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 12dc

Start Time: 01d02eed132ed1b8

Termination Time: 209

Application Path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

Report Id: 167f578a-9aea-11e4-9d63-00251135cba9

Error: (01/02/2015 07:42:25 PM) (Source: Application Error) (User: )
Description: Faulting application name: wmprph.exe, version: 12.0.7600.16385, time stamp: 0x4a5bd018
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000005
Fault offset: 0x000000000004e4b4
Faulting process id: 0x1420
Faulting application start time: 0xwmprph.exe0
Faulting application path: wmprph.exe1
Faulting module path: wmprph.exe2
Report Id: wmprph.exe3

Error: (12/28/2014 08:24:38 PM) (Source: Winlogon) (User: )
Description: Windows license activation failed. Error 0x80070005.

Error: (12/24/2014 08:49:09 PM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 34.0.0.5442, time stamp: 0x54754d35
Faulting module name: mozalloc.dll, version: 34.0.0.5442, time stamp: 0x54754649
Exception code: 0x80000003
Fault offset: 0x00001425
Faulting process id: 0x55c
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3

Error: (12/20/2014 06:04:46 AM) (Source: Application Error) (User: )
Description: Faulting application name: Lightshot.exe, version: 5.1.4.1, time stamp: 0x539fce45
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000374
Fault offset: 0x000ce6c3
Faulting process id: 0x670
Faulting application start time: 0xLightshot.exe0
Faulting application path: Lightshot.exe1
Faulting module path: Lightshot.exe2
Report Id: Lightshot.exe3

Error: (12/09/2014 01:42:22 AM) (Source: Application Error) (User: )
Description: Faulting application name: wmprph.exe, version: 12.0.7600.16385, time stamp: 0x4a5bd018
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000005
Fault offset: 0x000000000004e4b4
Faulting process id: 0x11f8
Faulting application start time: 0xwmprph.exe0
Faulting application path: wmprph.exe1
Faulting module path: wmprph.exe2
Report Id: wmprph.exe3

Error: (12/08/2014 05:47:51 PM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 34.0.0.5442, time stamp: 0x54754d35
Faulting module name: mozalloc.dll, version: 34.0.0.5442, time stamp: 0x54754649
Exception code: 0x80000003
Fault offset: 0x00001425
Faulting process id: 0x924
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3

Error: (11/28/2014 00:14:15 PM) (Source: Application Error) (User: )
Description: Faulting application name: LolClient.exe, version: 0.0.0.0, time stamp: 0x515663e0
Faulting module name: WebKit.dll, version: 6531.9.0.0, time stamp: 0x51566370
Exception code: 0xc0000005
Fault offset: 0x000a9965
Faulting process id: 0x1dc8
Faulting application start time: 0xLolClient.exe0
Faulting application path: LolClient.exe1
Faulting module path: LolClient.exe2
Report Id: LolClient.exe3

Error: (11/28/2014 08:28:34 AM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 33.1.0.5423, time stamp: 0x545c0a59
Faulting module name: mozalloc.dll, version: 33.1.0.5423, time stamp: 0x545be5ee
Exception code: 0x80000003
Fault offset: 0x00001425
Faulting process id: 0x2d8
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3


System errors:
=============
Error: (01/12/2015 04:12:15 PM) (Source: Service Control Manager) (User: )
Description: The LogMeIn Kernel Information Provider service failed to start due to the following error:
%%3

Error: (01/12/2015 01:26:18 AM) (Source: Service Control Manager) (User: )
Description: The LogMeIn Kernel Information Provider service failed to start due to the following error:
%%3

Error: (01/12/2015 00:02:37 AM) (Source: Service Control Manager) (User: )
Description: The LogMeIn Kernel Information Provider service failed to start due to the following error:
%%3

Error: (01/11/2015 01:41:18 PM) (Source: Service Control Manager) (User: )
Description: The LogMeIn Kernel Information Provider service failed to start due to the following error:
%%3

Error: (01/11/2015 02:53:17 AM) (Source: Service Control Manager) (User: )
Description: The LogMeIn Kernel Information Provider service failed to start due to the following error:
%%3

Error: (01/11/2015 02:53:12 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:51:18 on ‎11-‎01-‎2015 was unexpected.

Error: (01/10/2015 03:56:55 PM) (Source: Service Control Manager) (User: )
Description: The LogMeIn Kernel Information Provider service failed to start due to the following error:
%%3

Error: (01/09/2015 02:47:17 PM) (Source: Service Control Manager) (User: )
Description: The LogMeIn Kernel Information Provider service failed to start due to the following error:
%%3

Error: (01/08/2015 01:12:39 PM) (Source: Service Control Manager) (User: )
Description: The LogMeIn Kernel Information Provider service failed to start due to the following error:
%%3

Error: (01/07/2015 01:59:01 PM) (Source: Service Control Manager) (User: )
Description: The LogMeIn Kernel Information Provider service failed to start due to the following error:
%%3


Microsoft Office Sessions:
=========================
Error: (01/13/2015 03:04:55 AM) (Source: Application Error)(User: )
Description: plugin-container.exe34.0.0.544254754d35mozalloc.dll34.0.0.5442547546498000000300001425fb401d02eefc4e4d865C:\Program Files (x86)\Mozilla Firefox\plugin-container.exeC:\Program Files (x86)\Mozilla Firefox\mozalloc.dll18421cc2-9aea-11e4-9d63-00251135cba9

Error: (01/13/2015 03:04:55 AM) (Source: Application Hang)(User: )
Description: firefox.exe34.0.0.544212dc01d02eed132ed1b8209C:\Program Files (x86)\Mozilla Firefox\firefox.exe167f578a-9aea-11e4-9d63-00251135cba9

Error: (01/02/2015 07:42:25 PM) (Source: Application Error)(User: )
Description: wmprph.exe12.0.7600.163854a5bd018ntdll.dll6.1.7601.177254ec4aa8ec0000005000000000004e4b4142001d026dd5f83bfa3C:\Program Files\Windows Media Player\wmprph.exeC:\Windows\SYSTEM32\ntdll.dll9eb29304-92d0-11e4-9c20-00251135cba9

Error: (12/28/2014 08:24:38 PM) (Source: Winlogon)(User: )
Description: 0x800700050x00000000

Error: (12/24/2014 08:49:09 PM) (Source: Application Error)(User: )
Description: plugin-container.exe34.0.0.544254754d35mozalloc.dll34.0.0.544254754649800000030000142555c01d01fd234fcbef3C:\Program Files (x86)\Mozilla Firefox\plugin-container.exeC:\Program Files (x86)\Mozilla Firefox\mozalloc.dll73913e95-8bc7-11e4-80f0-00251135cba9

Error: (12/20/2014 06:04:46 AM) (Source: Application Error)(User: )
Description: Lightshot.exe5.1.4.1539fce45ntdll.dll6.1.7601.177254ec49b8fc0000374000ce6c367001d01bd0cd080f57C:\Users\Zei\AppData\Local\Skillbrains\lightshot\5.1.4.2\Lightshot.exeC:\Windows\SysWOW64\ntdll.dll3dd9877e-8827-11e4-9056-00251135cba9

Error: (12/09/2014 01:42:22 AM) (Source: Application Error)(User: )
Description: wmprph.exe12.0.7600.163854a5bd018ntdll.dll6.1.7601.177254ec4aa8ec0000005000000000004e4b411f801d0136a84fc9051C:\Program Files\Windows Media Player\wmprph.exeC:\Windows\SYSTEM32\ntdll.dllc31cfcfd-7f5d-11e4-8174-00251135cba9

Error: (12/08/2014 05:47:51 PM) (Source: Application Error)(User: )
Description: plugin-container.exe34.0.0.544254754d35mozalloc.dll34.0.0.544254754649800000030000142592401d0131bd7c78d8aC:\Program Files (x86)\Mozilla Firefox\plugin-container.exeC:\Program Files (x86)\Mozilla Firefox\mozalloc.dll791a08de-7f1b-11e4-8174-00251135cba9

Error: (11/28/2014 00:14:15 PM) (Source: Application Error)(User: )
Description: LolClient.exe0.0.0.0515663e0WebKit.dll6531.9.0.051566370c0000005000a99651dc801d00aff05bfeffcC:\Users\Zei\League of Legends\League of Legends\RADS\projects\lol_air_client\releases\0.0.1.119\deploy\LolClient.exeC:\Users\Zei\League of Legends\League of Legends\RADS\projects\lol_air_client\releases\0.0.1.119\deploy\Adobe AIR\Versions\1.0\Resources\WebKit.dll3695fb70-7711-11e4-b010-00251135cba9

Error: (11/28/2014 08:28:34 AM) (Source: Application Error)(User: )
Description: plugin-container.exe33.1.0.5423545c0a59mozalloc.dll33.1.0.5423545be5ee80000003000014252d801d00afe5cbb0217C:\Program Files (x86)\Mozilla Firefox\plugin-container.exeC:\Program Files (x86)\Mozilla Firefox\mozalloc.dllaff7e778-76f1-11e4-b010-00251135cba9


CodeIntegrity Errors:
===================================
  Date: 2015-01-06 17:54:49.339
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2015-01-06 17:54:49.097
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.



=========================== Installed Programs ============================
µTorrent (HKCU\...\uTorrent) (Version: 3.4.2.35702 - BitTorrent Inc.)
3DMark06 (HKLM-x32\...\{7F3AD00A-1819-4B15-BB7D-08B3586336D7}) (Version: 1.2.1 - Futuremark Corporation)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.8.0.870 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 3.8.0.870 - Adobe Systems Incorporated) Hidden
Adobe Bridge 1.0 (x32 Version: 001.000.000 - Adobe Systems) Hidden
Adobe Common File Installer (x32 Version: 1.00.0000 - Adobe System Incorporated) Hidden
Adobe Flash Player 15 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 15.0.0.246 - Adobe Systems Incorporated)
Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.235 - Adobe Systems Incorporated)
Adobe Help Center 1.0 (x32 Version: 001.000.000 - Adobe Systems) Hidden
Adobe Photoshop CS2 (HKLM-x32\...\Adobe Photoshop CS2 - {236BB7C4-4419-42FD-0409-1E257A25E34D}) (Version: 9.0 - Adobe Systems, Inc.)
Adobe Photoshop CS2 (x32 Version: 9.0 - Adobe Systems, Inc.) Hidden
Adobe Shockwave Player 12.0 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.0.7.148 - Adobe Systems, Inc.)
Adobe Stock Photos 1.0 (x32 Version: 001.000.000 - Adobe Systems) Hidden
AIDA64 Extreme Edition v2.85 (HKLM-x32\...\AIDA64 Extreme Edition_is1) (Version: 2.85 - FinalWire Ltd.)
AMD Accelerated Video Transcoding (Version: 12.10.100.30328 - Advanced Micro Devices, Inc.) Hidden
AMD APP SDK Runtime (Version: 10.0.1084.4 - Advanced Micro Devices Inc.) Hidden
AMD Catalyst Install Manager (HKLM\...\{2748FDE2-7BA8-1D20-11A2-FF01CEB009A5}) (Version: 8.0.911.0 - Advanced Micro Devices, Inc.)
AMD Drag and Drop Transcoding (Version: 2.00.0000 - Advanced Micro Devices, Inc.) Hidden
AMD Media Foundation Decoders (Version: 1.0.80328.2204 - Advanced Micro Devices, Inc.) Hidden
AMD Wireless Display v3.0 (Version: 1.0.0.10 - Advanced Micro Devices, Inc.) Hidden
Audacity 2.0.3 (HKLM-x32\...\Audacity_is1) (Version: 2.0.3 - Audacity Team)
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center (x32 Version: 2013.0328.2218.38225 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2013.0328.2218.38225 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2013.0328.2218.38225 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2013.0328.2218.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Standard (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Traditional (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Czech (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Danish (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Dutch (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help English (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Finnish (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help French (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help German (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Greek (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Hungarian (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Italian (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Japanese (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Korean (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Norwegian (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Polish (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Portuguese (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Russian (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Spanish (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Swedish (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Thai (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Turkish (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
ccc-utility64 (Version: 2013.0328.2218.38225 - Advanced Micro Devices, Inc.) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.00 - Piriform)
CPUID CPU-Z 1.69.2 (HKLM\...\CPUID CPU-Z_is1) (Version:  - )
Cry of Fear (HKLM-x32\...\Steam App 223710) (Version:  - Team Psykskallar)
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 4.1.2127 - CyberLink Corp.)
CyberLink YouCam (x32 Version: 4.1.2127 - CyberLink Corp.) Hidden
Dota 2 (HKLM-x32\...\Steam App 570) (Version:  - Valve)
Dual Smart Solution (HKLM-x32\...\{E61F7C73-277C-44CE-87C4-B574BF0F3803}) (Version: 2.5 - LG Soft India Pvt Ltd)
Five Nights at Freddy's (HKCU\...\Five Nights at Freddy's) (Version:  - )
Foxit Cloud (HKLM-x32\...\{41914D8B-9D6E-4764-A1F9-BC43FB6782C1}_is1) (Version: 2.3.25.1124 - Foxit Software Inc.)
Foxit Reader (HKLM-x32\...\Foxit Reader_is1) (Version: 7.0.6.1126 - Foxit Software Inc.)
Futuremark SystemInfo (HKLM-x32\...\{BEE64C14-BEF1-4610-8A68-A16EAA47B882}) (Version: 4.15.0 - Futuremark Corporation)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 39.0.2171.95 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Happy Cloud Client (HKCU\...\HappyCloud) (Version: 4.54 - Happy Cloud, Inc.)
Killing Floor (HKLM-x32\...\Steam App 1250) (Version:  - Tripwire Interactive)
LAME v3.99.3 (for Windows) (HKLM-x32\...\LAME_is1) (Version:  - )
Left 4 Dead 2 (HKLM-x32\...\Steam App 550) (Version:  - Valve)
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft Office Access MUI (Spanish) 2010 (x32 Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (Spanish) 2010 (x32 Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (Spanish) 2010 (x32 Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (Spanish) 2010 (x32 Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (Spanish) 2010 (x32 Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (Spanish) 2010 (x32 Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (Spanish) 2010 (x32 Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUS) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (x32 Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Basque) 2010 (x32 Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Catalan) 2010 (x32 Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (x32 Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (x32 Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Galician) 2010 (x32 Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Portuguese (Brazil)) 2010 (x32 Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (x32 Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (Spanish) 2010 (x32 Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (Spanish) 2010 (x32 Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (Spanish) 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (Spanish) 2010 (x32 Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (Spanish) 2010 (x32 Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Security Client (Version: 4.3.0216.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.3.216.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 4.0 (HKLM-x32\...\{2BFC7AA0-544C-4E3A-8796-67F3BE655BE9}) (Version: 4.0.20823.0 - Microsoft Corporation)
Microsoft_VC100_CRT_SP1_x64 (Version: 10.0.40219.1 - Nokia) Hidden
Microsoft_VC100_CRT_SP1_x86 (x32 Version: 10.0.40219.1 - Nokia) Hidden
Microsoft_VC80_CRT_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC90_CRT_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
Mozilla Firefox 34.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 34.0 (x86 en-US)) (Version: 34.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
MPC-HC 1.6.7.7114 (9eb64ec) (HKLM-x32\...\{2624B969-7135-4EB1-B0F6-2D8C397B45F7}_is1) (Version: 1.6.7.7114 - MPC-HC Team)
MSVC80_x64_v2 (Version: 1.0.3.0 - Nokia) Hidden
MSVC80_x86_v2 (x32 Version: 1.0.3.0 - Nokia) Hidden
MSVC90_x64 (Version: 1.0.1.2 - Nokia) Hidden
MSVC90_x86 (x32 Version: 1.0.1.2 - Nokia) Hidden
Nokia Connectivity Cable Driver (HKLM-x32\...\{29373274-977E-413C-A4DE-DC0F8E80C429}) (Version: 7.1.172.0 - Nokia)
Nokia Suite (HKLM-x32\...\Nokia Suite) (Version: 3.8.48.0 - Nokia)
Nokia Suite (x32 Version: 3.8.48.0 - Nokia) Hidden
Open Broadcaster Software (HKLM-x32\...\Open Broadcaster Software) (Version:  - )
OpenAL (HKLM-x32\...\OpenAL) (Version:  - )
PC Connectivity Solution (HKLM-x32\...\{6D01D1B1-17BD-4F10-BB11-F08F0C47D42B}) (Version: 12.0.109.0 - Nokia)
PowerISO (HKLM-x32\...\PowerISO) (Version: 6.1 - Power Software Ltd)
QQ International (HKLM-x32\...\{3CA54984-A14B-42FE-9FF1-7EA90151D725}) (Version: 1.91.1369.0 - Tencent Technology(Shenzhen) Company Limited)
RaidCall (HKLM-x32\...\RaidCall) (Version: 7.2.0-1.0.5185.1 - raidcall.com)
Resident Evil Revelations / Biohazard Revelations UE (HKLM-x32\...\Steam App 222480) (Version:  - Capcom)
RPG MAKER VX Ace RTP (HKLM-x32\...\RPGVXAce_RTP_is1) (Version: 1.00 - Enterbrain)
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
SpaceChem (HKLM-x32\...\Steam App 92800) (Version:  - Zachtronics)
Speccy (HKLM\...\Speccy) (Version: 1.27 - Piriform)
swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Team Fortress 2 (HKLM-x32\...\Steam App 440) (Version:  - Valve)
TeamSpeak 3 Client (HKLM\...\TeamSpeak 3 Client) (Version: 3.0.15 - TeamSpeak Systems GmbH)
TERA (HKCU\...\teraenmasse) (Version:  - )
Terraria (HKLM-x32\...\Steam App 105600) (Version:  - )
The Binding of Isaac (HKLM-x32\...\Steam App 113200) (Version:  - )
The Binding of Isaac: Rebirth (HKLM-x32\...\Steam App 250900) (Version:  - Nicalis, Inc.)
The House Of Dead 2 versión 1.5 (HKLM-x32\...\{CAC48015-6557-4992-8C8A-544FC9FC422D}_is1) (Version: 1.5 - Solojuegospc)
THE HOUSE OF THE DEAD 3 (HKLM-x32\...\{B418F434-15CD-4B68-A022-CFE0DB92A6F9}) (Version: 1.00.000 - SEGA)
The Walking Dead (HKLM-x32\...\Steam App 207610) (Version:  - )
The Walking Dead: Season Two (HKLM-x32\...\Steam App 261030) (Version:  - Telltale Games)
Unity Web Player (HKCU\...\UnityWebPlayer) (Version:  - Unity Technologies ApS)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2468871) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2533523) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2600217) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (HKLM-x32\...\{8E34682C-8118-31F1-BC4C-98CD9675E1C2}.KB2468871) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (HKLM-x32\...\{8E34682C-8118-31F1-BC4C-98CD9675E1C2}.KB2533523) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (HKLM-x32\...\{8E34682C-8118-31F1-BC4C-98CD9675E1C2}.KB2600217) (Version: 1 - Microsoft Corporation)
Wacom (HKLM\...\Pen Tablet Driver) (Version: 5.3.2-1 - Wacom Technology Corp.)
WebTablet FB Plugin 32 bit (HKLM-x32\...\Wacom WebTabletPlugin for Internet Explorer and Netscape) (Version: 2.1.0.2 - Wacom Technology Corp.)
WebTablet FB Plugin 64 bit (HKLM\...\Wacom WebTabletPlugin for Internet Explorer and Netscape) (Version: 2.1.0.2 - Wacom Technology Corp.)
Windows Driver Package - Nokia pccsmcfd LegacyDriver  (05/31/2012 7.1.2.0) (HKLM\...\62BBD193ADFDBB228C7E1ADB56463F5732FF7F6F) (Version: 05/31/2012 7.1.2.0 - Nokia)
WinRAR 4.20 (64-bit) (HKLM\...\WinRAR archiver) (Version: 4.20.0 - win.rar GmbH)

========================= Memory info: ===================================

Percentage of memory in use: 17%
Total physical RAM: 10231.18 MB
Available physical RAM: 8403.37 MB
Total Pagefile: 20462.35 MB
Available Pagefile: 17980.22 MB
Total Virtual: 4095.88 MB
Available Virtual: 3972.02 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:465.66 GB) (Free:256.07 GB) NTFS

========================= Users: ========================================

User accounts for \\ZEI-PC

Administrator            Guest                    Zei                      

========================= Minidump Files ==================================

No minidump file found


**** End of log ****
 


Edited by Zeiky, 13 January 2015 - 04:03 AM.


#8 Phantom010

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Posted 13 January 2015 - 10:02 AM


Phantom010, I will make sure to try using that tomorrow. Since the problem happens while using the browser, I gotta have time to use the safe-mode to see if the problem happens or not. : )

 

 

Just to make sure, I'm talking about Firefox without add-ons (safe mode), not Windows Safe Mode.

 

Your log from MiniToolBox is showing a few errors with plugin-container.exe, which handles Firefox add-ons... I'd definitely suspect conflicting add-ons.



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#9 Zeiky

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Posted 21 January 2015 - 11:30 PM

Just so you know, the problem seems to have been fixed! I think it indeed was some of the add-ons, so I uninstalled some of the ones that I no longer used (Greasy monkey, for example).

 

Thanks a lot! <3



#10 Phantom010

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Posted 22 January 2015 - 12:10 AM

You're welcome! :)



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