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I'm stuck in the start up repair loop.


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#1 heavydude

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Posted 11 January 2015 - 12:20 AM

I have a Dell Inspiron 6000 with Windows 7. I let my son use it for a while and the next time I tried to use it, it won't start. My son is not around to ask what he might have done.
 
I get this:
 
Windows Error Recovery. Windows failed to start. A recent hardware or software change might be the cause. Launch Startup Repair (recommended).
 
I've done that many times and the result is:
 
Startup Repair cannot repair this computer automatically.
 
Problem Details:
 
Problem signature:
Problem Event Name: StartupRepairOffline
Problem Signature 01: 6.1.7600.16385
02: 6.1.7600.16385
03: unknown
04: 21199540
05: AutoFailover
06: 16
07: CorruptRegistry
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
 
That window also gives me the option to: Send information about this problem (recommended).
 
I do that and: Windows is checking for a solution to the problem.
 
Again:
 
Windows cannot repair this computer automatically. Gives me two choices:
 
View diagnostic and repair details:
 
I won't type the log at this time because it's very long. Suffice to say that the tests were completed successfully  except:
 
Root cause found:
Startup Repair has tried several times but still cannot determine the cause of the problem.
 
Next option: View advanced options for system recovery and support:
 
Choose a Recovery Tool:
 
Startup Repair - Been there, done that.
System Restore - System couldn't find any restore points.
System Image Recovery - I don't have a system image available.
Windows Memory Diagnostic - Check your computer for memory problems. Restart and check for problems (recommended).
 
Windows Memory Diagnostics Tool
Windows will restart the computer automatically. Test results will be displayed after you log on.
It ran two test passes.
No problems had been detected by the time the overall test status reached 100%.
 
When the laptop restarted it went right back to failure mode and ran Startup Repair all over again. Which, of course, didn't work.
 
Next thing I tried was a clean install of Windows 7 by going into the Boot menu and setting it to boot from the CD/DVD Driver and putting in the Windows 7 installation DVD. I thought maybe a clean install would overwrite the corrupted registry spotted earlier.
 
Windows loaded files.
Setup started.
I chose Windows 7 Home Premium x86.
Installation began.
Copied Windows files.
Expanding Windows files (0%) ... Even though the dots were moving like it was doing something, it seemed stuck at 0%. After about 15 minutes I got the following message:
 
The installation was cancelled. Windows cannot install required files. Make sure all files required for installation are available, and restart installation. Error code 0x80070001.
 
Back to the install now screen where I was given the option to Repair Your Computer. I clicked that and System Recovery Options screen came up which gave me the option of using recovery tools that can help fix problems starting Windows. The operating system Windows 7 was highlighted, partition size 76216 MB (D:) Local Disk.
 
Clicked next and back to Startup Repair checking my system for problems.
 
Attempting repairs. This might take several minutes.
 
At twelve minutes it was still attempting repairs.
 
I wanted to give up and clicked cancel, only to be faced with a notice that the current repair operation cannot be cancelled.
 
I had to shut off the computer to put a stop to it.
 
I have not been able to get into any of the Safe Mode Options nor did the Last Known Good Configuration work either. Each click brought me right back to Startup Repair.
 
I was able to get to the command prompt.
 
I ran chkdsk D: /R (D is where my operating system is).
 
No problems found.
 
Also ran sfc /scannow /offbootdir=D:\ /offwindir=D:\windows
 
No integrity violations.
 
________________________________________________________
 
I read previous threads about the Startup Repair Loop and found information about Farbar Recovery Scan Tool. I downloaded it and ran it.
 
After that I rebooted and got right back to the Startup Repair Loop.

Edited by Queen-Evie, 12 January 2015 - 12:18 PM.
deleted FRST log as FRST is allowed only in Malware Removal Logs forum. If FRST is needed you will be directed to post the log in MRL. I did leave the reference to you running it and the reboot result after running FRST.


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#2 sflatechguy

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Posted 11 January 2015 - 12:36 PM

Not sure what your son did, but according to Startup Repair, your registry is corrupt.

You can try the steps outlined here to try to roll back the registry settings: http://answers.microsoft.com/en-us/windows/forum/windows_7-system/corrupt-registry-root-cause-in-startup-repair/f77d5355-b8be-41d6-af24-cae994e1768f

 

If that doesn't work, you may have to wipe the hard drive entirely and do a clean re-install of the operating system.



#3 heavydude

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Posted 11 January 2015 - 02:36 PM

Not sure what your son did, but according to Startup Repair, your registry is corrupt.

You can try the steps outlined here to try to roll back the registry settings: http://answers.microsoft.com/en-us/windows/forum/windows_7-system/corrupt-registry-root-cause-in-startup-repair/f77d5355-b8be-41d6-af24-cae994e1768f

 

 

I'd forgotten that I had done the regback thing already and it didn't work even though the files were dates January 2014, long before the problems started. I did it again just to make sure and it still didn't work.

 

If that doesn't work, you may have to wipe the hard drive entirely and do a clean re-install of the operating system.

 

I'm OK with that. This laptop is used just to carry duplicate auto repair manuals that I have on my main desktop.

 

I tried a clean install but didn't wipe the hard drive first.

 

I'm formatting the laptop's hard drive now.

 

I'll come back later and report.

 

Thanks.

 

 

 

Update:

 

Hard drive formatted and Win 7 installed. All's right with the world. Well, maybe not the world, but with the laptop.


Edited by heavydude, 11 January 2015 - 03:58 PM.


#4 Phil2

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Posted 11 January 2015 - 03:50 PM

Hi, sflatechguy

 

I'm not sure if I'm breaking the forum rules (I did make a topic but no one answered) by asking this here but I (my friend does actually) have the same issue as heavydude only there is no root cause.

 

If the roll back of reg settings doesn't work is there ay other way to recover the documents and pictures?

 

Thanks!

 

Link to my post: http://www.bleepingcomputer.com/forums/t/562807/windows-7-wont-start-up-startuprepairoffline/

 

- Phil


Edited by Phil2, 11 January 2015 - 04:13 PM.


#5 heavydude

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Posted 11 January 2015 - 04:04 PM

 

 

If the roll back of reg settings doesn't work is there ay other way to recover the documents and pictures?

 

 

 

I'm guessing that there is, but wait for the expert to come back and tell you how.

 

Meantime, put a link to your other post here so he can find it and answer it in the right place.

 

These techs help a lot of us and sometimes it might take a day or so to respond to any particular question.

 

PS: Teach your friend the wisdom of backing up his files and photos to an external drive. I wasn't concerned about mine because they were located on two other external drives for redundancy. One back up drive on my desktop that backs up nightly and the other is a portable hard drive that I add to once a month or so that I keep away from my computer in case of a lightning strike that takes out the computer and the back up hard drive.


Edited by heavydude, 11 January 2015 - 04:09 PM.


#6 Phil2

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Posted 11 January 2015 - 04:24 PM

Hey heavydude!

 

Thanks for the advice. I wasn't sure about the forum rules as I haven't been here for over 2 years. I mostly deal with my own issues now, partly thanks to BC! :)

 

I've now posted the link to my topic. :)

 

My friend already knows the importance of updating, she did it on a regular basis. The issue was she had a hell of time recently so they never got around to it, now she's regretting it. :(

 

Thanks for your advice, again! :)

 

- Phil



#7 sflatechguy

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Posted 11 January 2015 - 04:32 PM

The answer to whether the files on the hard drive are recoverable is -- possibly.

 

Remove the hard drive from the computer, and connect the hard drive to an external HDD enclosure, if you can get ahold of one. Then connect the enclose via the USB port to another computer.

 

If the files are recoverable, the file system on the hard drive will be visible. You can then copy and paste the files to a folder on the other computer, or to a USB flash drive that is connected to that computer.

 

If you don't see the file system, then the data is gone. :(



#8 RobertHD

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Posted 11 January 2015 - 07:31 PM

I dont like fiddling with the registry but i think your son found it and started to play around with things only way is reinstallation of windows 7


Robert James Crawley Klopp


#9 heavydude

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Posted 11 January 2015 - 10:35 PM

I dont like fiddling with the registry but i think your son found it and started to play around with things only way is reinstallation of windows 7

 

Did you not catch my update from earlier this afternoon?

 

I completed the successful install.



#10 RobertHD

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Posted 11 January 2015 - 11:28 PM

srry bout that i didnt look properly my apologies


Robert James Crawley Klopp


#11 hamluis

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Posted 13 January 2015 - 12:33 PM

Seems to me that every assumption being made here...is that the hard drive is not at the root of the problems.  IMO, that should be something substantiated by testing, rather than merely assuming that it's not so.

 

Louis



#12 Phil2

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Posted 22 January 2015 - 07:36 PM

The answer to whether the files on the hard drive are recoverable is -- possibly.

 

Remove the hard drive from the computer, and connect the hard drive to an external HDD enclosure, if you can get ahold of one. Then connect the enclose via the USB port to another computer.

 

If the files are recoverable, the file system on the hard drive will be visible. You can then copy and paste the files to a folder on the other computer, or to a USB flash drive that is connected to that computer.

 

If you don't see the file system, then the data is gone. :(

 

 

 

Hiya, sflatechguy.

 

Is this what I need:

 

http://www.amazon.co.uk/Bipra-SATA-Adapter-Power-Drive/dp/B001A5SK56/ref=sr_1_1/279-0988399-7503802?ie=UTF8&qid=1421972548&sr=8-1&keywords=sata+ide+to+usb

 

If you don't want to click the link type: Bipra USB 2.O to SATA/IDE Adapter kit with Power Adapter for 2.5/3.5/5.25 inch SATA or IDE Drive

 

in to Amazon.

 

Thanks alot! :)

 

- Phil



#13 sflatechguy

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Posted 22 January 2015 - 08:08 PM

Yes, that looks about right. Connect the drive to another computer via the USB port, just like you would a flash drive.

#14 win8atrocity

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Posted 07 February 2015 - 07:49 AM

Hopefully this works for other people, go into your bios (I forget which tab) and find something called data controller achci and change it to compatibility.




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