Lenovo Laptop with two users; my son and myself. His Internet Explorer 11 (IE 11) works fine. A couple of weeks ago my IE 11 starting non-responding often and running slow. A Microsoft technician told me that my user profile for IE 11 was corrupt, but my son's was fine.
His solution: When I click on Internet Explorer, it brings up a blue box asking me to accept a Microsoft application and click okay.
If I go directly to an Internet website without the blue box, the website shows non-responding and long script errors.
Something else is going on because the following problems occur:
1. Rejection of correct website passwords - unable to logon and "forget password" function not
working. Example- www.kroger.com. Called help line and they sent me a forget password email;
still could not log on to website.
2. Unable to upload files - could not finish an employment application because unable to upload
resume in any file format - kept receiving error message "Error while uploading file. Could not
prepare upload browse request - Parameters missing.”
3. Websites including Google slow to open.
4. Autoruns - HKLM\SOFTWARE\Wow6432Node\Microsoft\Active Setup\Installed Components -
File not found start
As stated earlier, IE 11 seems to work fine on my son Matthew's user profile. It is an inconvenience
because I need to keep switching back and forth since he does not have Outlook email - I pay for yahoo.com
On other forums, I have seen the suggestion of creating a new profile and moving files over to it.
Other users stated problems with this method. I am most concerned about losing all my email.
if it is a corrupted user profile, can it fixed so the above-mentioned problems disappear?
Please let me know if you need more information.
Thank you very much.