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Probable virus - Windows 7


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22 replies to this topic

#1 Tinkerbell!

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Posted 10 January 2015 - 02:52 PM

Mod Edit: Moved to Am I Infected from Win10 ,though it is a Win 7 ~~ boopme

Hi guys
 
I have random IE windows opening telling me Adobe needs updating.  The URL's look very suspicious, I don't know what to do about it.  I can't upload the screen shots. This is and example of a URL www. 5fjg5j5.com.  The most recent window that opened was for Windows 7 repair but it wasn't a MS url.
 
Any help is appreciated.  Many thanks.
 
Tinks  :)

Edited by boopme, 10 January 2015 - 03:00 PM.


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#2 Broni

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Posted 10 January 2015 - 08:52 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.3.1.2183.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 Tinkerbell!

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Posted 11 January 2015 - 07:30 AM

Hi Broni, thanks for your help.   I will post separate replies to each of your instructions.

 

checkup.txt reads: 

 

 Results of screen317's Security Check version 0.99.93 
 Windows 7 Service Pack 1 x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
Microsoft Security Essentials  
 Antivirus up to date! 
`````````Anti-malware/Other Utilities Check:`````````
 Java 7 Update 71 
 Adobe Reader XI 
````````Process Check: objlist.exe by Laurent```````` 
 Microsoft Security Essentials MSMpEng.exe
 Microsoft Security Essentials msseces.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 15% Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````
 



#4 Tinkerbell!

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Posted 11 January 2015 - 07:33 AM

FSS:

 

Farbar Service Scanner Version: 21-07-2014
Ran by Terrri (administrator) on 11-01-2015 at 12:31:54
Running from "C:\Users\Terrri\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\E39IB7C9"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============

Firewall Disabled Policy:
==================

System Restore:
============

System Restore Disabled Policy:
========================

Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.

Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1

Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed

**** End of log ****



#5 Tinkerbell!

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Posted 11 January 2015 - 07:39 AM

Mini tool box result:

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Terrri (administrator) on 11-01-2015 at 12:36:08
Running from "C:\Users\Terrri\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\4CL43PO4"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================

 

========================= IP Configuration: ================================

Qualcomm Atheros AR5BWB222 Wireless Network Adapter = Wireless Network Connection (Connected)
Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Terrri-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : Home

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : Home
   Description . . . . . . . . . . . : Qualcomm Atheros AR5BWB222 Wireless Network Adapter
   Physical Address. . . . . . . . . : 84-4B-F5-36-0A-7D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::d404:ddcc:b67c:df37%14(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.3(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 11 January 2015 12:06:36
   Lease Expires . . . . . . . . . . : 12 January 2015 12:08:08
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 461655029
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-7C-12-8F-20-6A-8A-8B-A6-DF
   DNS Servers . . . . . . . . . . . : 192.168.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 20-6A-8A-8B-A6-DF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{279F698E-65E5-44C2-8221-268D54738A1E}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:3c04:1081:a52f:4b7d(Preferred)
   Link-local IPv6 Address . . . . . : fe80::3c04:1081:a52f:4b7d%17(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.Home:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : Home
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{D1A826A5-C3EB-4836-8E68-706C6F2FE2B1}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  SkyRouter.Home
Address:  192.168.0.1

Name:    google.com
Addresses:  2a00:1450:4009:80a::2000
   216.58.208.64

Pinging google.com [216.58.208.64] with 32 bytes of data:
Reply from 216.58.208.64: bytes=32 time=27ms TTL=58
Reply from 216.58.208.64: bytes=32 time=26ms TTL=58

Ping statistics for 216.58.208.64:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 26ms, Maximum = 27ms, Average = 26ms
Server:  SkyRouter.Home
Address:  192.168.0.1

Name:    yahoo.com
Addresses:  206.190.36.45
   98.139.183.24
   98.138.253.109

Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=112ms TTL=51
Reply from 98.139.183.24: bytes=32 time=115ms TTL=51

Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 112ms, Maximum = 115ms, Average = 113ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 14...84 4b f5 36 0a 7d ......Qualcomm Atheros AR5BWB222 Wireless Network Adapter
 11...20 6a 8a 8b a6 df ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
 18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 17...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 29...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1      192.168.0.3     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link       192.168.0.3    281
      192.168.0.3  255.255.255.255         On-link       192.168.0.3    281
    192.168.0.255  255.255.255.255         On-link       192.168.0.3    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.0.3    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.0.3    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 17     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 17     58 2001::/32                On-link
 17    306 2001:0:9d38:6ab8:3c04:1081:a52f:4b7d/128
                                    On-link
 14    281 fe80::/64                On-link
 17    306 fe80::/64                On-link
 17    306 fe80::3c04:1081:a52f:4b7d/128
                                    On-link
 14    281 fe80::d404:ddcc:b67c:df37/128
                                    On-link
  1    306 ff00::/8                 On-link
 17    306 ff00::/8                 On-link
 14    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171760] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171760] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/11/2015 00:08:54 PM) (Source: Application Error) (User: )
Description: Faulting application name: AcerPortal.exe, version: 3.0.3.2000, time stamp: 0x546c82a9
Faulting module name: SHELL32.dll, version: 6.1.7601.18517, time stamp: 0x53aa285b
Exception code: 0xc0000005
Fault offset: 0x000201c5
Faulting process id: 0x14cc
Faulting application start time: 0xAcerPortal.exe0
Faulting application path: AcerPortal.exe1
Faulting module path: AcerPortal.exe2
Report Id: AcerPortal.exe3

Error: (01/10/2015 05:17:32 PM) (Source: Application Error) (User: )
Description: Faulting application name: AcerPortal.exe, version: 3.0.3.2000, time stamp: 0x546c82a9
Faulting module name: SHELL32.dll, version: 6.1.7601.18517, time stamp: 0x53aa285b
Exception code: 0xc0000005
Fault offset: 0x000201c5
Faulting process id: 0x1880
Faulting application start time: 0xAcerPortal.exe0
Faulting application path: AcerPortal.exe1
Faulting module path: AcerPortal.exe2
Report Id: AcerPortal.exe3

Error: (01/10/2015 10:57:13 AM) (Source: Application Error) (User: )
Description: Faulting application name: AcerPortal.exe, version: 3.0.3.2000, time stamp: 0x546c82a9
Faulting module name: SHELL32.dll, version: 6.1.7601.18517, time stamp: 0x53aa285b
Exception code: 0xc0000005
Fault offset: 0x000201c5
Faulting process id: 0xed4
Faulting application start time: 0xAcerPortal.exe0
Faulting application path: AcerPortal.exe1
Faulting module path: AcerPortal.exe2
Report Id: AcerPortal.exe3

Error: (01/10/2015 08:24:26 AM) (Source: Application Error) (User: )
Description: Faulting application name: AcerPortal.exe, version: 3.0.3.2000, time stamp: 0x546c82a9
Faulting module name: SHELL32.dll, version: 6.1.7601.18517, time stamp: 0x53aa285b
Exception code: 0xc0000005
Fault offset: 0x000201c5
Faulting process id: 0x828
Faulting application start time: 0xAcerPortal.exe0
Faulting application path: AcerPortal.exe1
Faulting module path: AcerPortal.exe2
Report Id: AcerPortal.exe3

Error: (01/09/2015 11:18:47 PM) (Source: Application Error) (User: )
Description: Faulting application name: AcerPortal.exe, version: 3.0.3.2000, time stamp: 0x546c82a9
Faulting module name: SHELL32.dll, version: 6.1.7601.18517, time stamp: 0x53aa285b
Exception code: 0xc0000005
Fault offset: 0x000201c5
Faulting process id: 0x1004
Faulting application start time: 0xAcerPortal.exe0
Faulting application path: AcerPortal.exe1
Faulting module path: AcerPortal.exe2
Report Id: AcerPortal.exe3

Error: (01/09/2015 11:14:10 PM) (Source: Application Hang) (User: )
Description: The program Skype.exe version 6.11.60.102 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: fec

Start Time: 01d02c2cd946484c

Termination Time: 10

Application Path: C:\Program Files (x86)\Skype\Phone\Skype.exe

Report Id:

Error: (01/09/2015 04:55:46 PM) (Source: Application Error) (User: )
Description: Faulting application name: AcerPortal.exe, version: 3.0.3.2000, time stamp: 0x546c82a9
Faulting module name: SHELL32.dll, version: 6.1.7601.18517, time stamp: 0x53aa285b
Exception code: 0xc0000005
Fault offset: 0x000201c5
Faulting process id: 0x109c
Faulting application start time: 0xAcerPortal.exe0
Faulting application path: AcerPortal.exe1
Faulting module path: AcerPortal.exe2
Report Id: AcerPortal.exe3

Error: (01/07/2015 06:48:55 PM) (Source: Application Error) (User: )
Description: Faulting application name: AcerPortal.exe, version: 3.0.3.2000, time stamp: 0x546c82a9
Faulting module name: SHELL32.dll, version: 6.1.7601.18517, time stamp: 0x53aa285b
Exception code: 0xc0000005
Fault offset: 0x000201c5
Faulting process id: 0x193c
Faulting application start time: 0xAcerPortal.exe0
Faulting application path: AcerPortal.exe1
Faulting module path: AcerPortal.exe2
Report Id: AcerPortal.exe3

Error: (01/06/2015 05:53:05 PM) (Source: Application Error) (User: )
Description: Faulting application name: AcerPortal.exe, version: 3.0.3.2000, time stamp: 0x546c82a9
Faulting module name: SHELL32.dll, version: 6.1.7601.18517, time stamp: 0x53aa285b
Exception code: 0xc0000005
Fault offset: 0x000201c5
Faulting process id: 0x394
Faulting application start time: 0xAcerPortal.exe0
Faulting application path: AcerPortal.exe1
Faulting module path: AcerPortal.exe2
Report Id: AcerPortal.exe3

Error: (01/05/2015 07:19:17 PM) (Source: Application Error) (User: )
Description: Faulting application name: AcerPortal.exe, version: 3.0.3.2000, time stamp: 0x546c82a9
Faulting module name: SHELL32.dll, version: 6.1.7601.18517, time stamp: 0x53aa285b
Exception code: 0xc0000005
Fault offset: 0x000201c5
Faulting process id: 0x14b0
Faulting application start time: 0xAcerPortal.exe0
Faulting application path: AcerPortal.exe1
Faulting module path: AcerPortal.exe2
Report Id: AcerPortal.exe3

System errors:
=============
Error: (01/10/2015 09:26:59 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

Error: (01/10/2015 09:26:59 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

Error: (01/10/2015 09:26:59 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

Error: (01/10/2015 09:04:47 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

Error: (01/10/2015 09:04:47 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

Error: (01/10/2015 09:04:47 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

Error: (01/09/2015 11:29:42 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

Error: (01/09/2015 11:29:42 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

Error: (01/09/2015 11:29:42 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

Error: (01/09/2015 11:29:36 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

Microsoft Office Sessions:
=========================
Error: (11/17/2014 09:00:54 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6707.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 49 seconds with 0 seconds of active time.  This session ended with a crash.

CodeIntegrity Errors:
===================================
  Date: 2014-12-26 08:59:58.871
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-12-26 08:59:58.551
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

 clear.fi SDK - Video 2 (x32 Version: 2.2.2722 - CyberLink Corp.) Hidden
 clear.fi SDK- Movie 2 (x32 Version: 2.2.2729 - CyberLink Corp.) Hidden
=========================== Installed Programs ============================
abMedia (HKLM-x32\...\{E9AF1707-3F3A-49E2-8345-4F2D629D0876}) (Version: 2.06.2001.3 - Acer Incorporated)
abPhoto (HKLM-x32\...\{B5AD89F2-03D3-4206-8487-018298007DD0}) (Version: 3.01.2005.1 - Acer Incorporated)
Acer Backup Manager (HKLM-x32\...\InstallShield_{0B61BBD5-DA3C-409A-8730-0C3DC3B0F270}) (Version: 3.0.0.100 - NTI Corporation)
Acer Crystal Eye Webcam (HKLM-x32\...\InstallShield_{A0382E3C-7384-429A-9BFA-AF5888E5A193}) (Version: 1.5.2728.00 - CyberLink Corp.)
Acer Crystal Eye Webcam (x32 Version: 1.5.2728.00 - CyberLink Corp.) Hidden
Acer Docs Office AddIn (HKLM-x32\...\{DCBF3379-246B-47E1-8173-639B63940838}) (Version: 3.01.2001 - Acer)
Acer ePower Management (HKLM-x32\...\{3DB0448D-AD82-4923-B305-D001E521A964}) (Version: 6.00.3010 - Acer Incorporated)
Acer eRecovery Management (HKLM-x32\...\{7F811A54-5A09-4579-90E1-C93498E230D9}) (Version: 5.00.3507 - Acer Incorporated)
Acer Games (HKLM-x32\...\WildTangent acer Master Uninstall) (Version: 1.0.2.5 - WildTangent)
Acer Instant Update Service (HKLM\...\{682EC6E8-A300-45FD-8F09-0F3A6EA334D6}) (Version: 1.00.3004 - Acer Incorporated)
Acer Portal (HKLM-x32\...\{A5AD0B17-F34D-49BE-A157-C8B3D52ACD13}) (Version: 3.03.2002 - Acer Incorporated)
Acer Registration (HKLM-x32\...\Acer Registration) (Version: 1.04.3506 - Acer Incorporated)
Acer Remote Files (HKLM\...\{13885028-098C-4799-9B71-27DAC96502D5}) (Version: 1.02.3001 - Acer Incorporated)
Acer ScreenSaver (HKLM-x32\...\Acer Screensaver) (Version: 20.11.1107.1418 - Acer Incorporated)
Acer Updater (HKLM-x32\...\{EE171732-BEB4-4576-887D-CB62727F01CA}) (Version: 1.02.3501 - Acer Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.6.0.19120 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 2.6.0.19120 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 16 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 16.0.0.235 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Adobe Refresh Manager (x32 Version: 1.8.0 - Adobe Systems Incorporated) Hidden
Agatha Christie - Death on the Nile (x32 Version: 2.2.0.98 - WildTangent) Hidden
AOP Framework (HKLM-x32\...\{4A37A114-702F-4055-A4B6-16571D4A5353}) (Version: 3.03.2001.0 - Acer Incorporated)
Atheros Bluetooth Suite (64) (HKLM\...\{230D1595-57DA-4933-8C4E-375797EBB7E1}) (Version: 7.4.0.126 - Atheros)
Atheros Driver Installation Program (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 10.0 - Atheros)
Backup Manager V3 (x32 Version: 3.0.0.100 - NTI Corporation) Hidden
Bejeweled 3 (x32 Version: 2.2.0.98 - WildTangent) Hidden
Chuzzle Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
CyberLink MediaEspresso (HKLM-x32\...\InstallShield_{E3739848-5329-48E3-8D28-5BBD6E8BE384}) (Version: 6.5.1720_38230 - CyberLink Corp.)
CyberLink MediaEspresso (x32 Version: 6.5.1720_38230 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Dolby Advanced Audio v2 (HKLM-x32\...\{B9E70C7A-9F85-4A39-A4A3-BFA3C3BF7613}) (Version: 7.2.7000.7 - Dolby Laboratories Inc)
eBay Worldwide (HKLM-x32\...\{D3E5A972-9A15-427D-AE78-8181A5FD943C}) (Version: 2.2.0409 - OEM)
Evernote v. 5.6.4 (HKLM-x32\...\{DFDF0BE2-2D71-11E4-9454-00163E98E7D6}) (Version: 5.6.4.4632 - Evernote Corp.)
FATE (x32 Version: 2.2.0.97 - WildTangent) Hidden
Final Drive: Nitro (x32 Version: 2.2.0.95 - WildTangent) Hidden
Fotogaléria (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Fotogalerie (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Fotogalerija (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Fotogalleri (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Fotogalleriet (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Fotograf Galerisi (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Fotótár (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Galeria de Fotografias (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Galeria de Fotos (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Galería de fotos (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Galeria fotogràfica (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Galeria fotografii (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Galerie de photos (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Galerie foto (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Galerija fotografija (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Google Earth (HKLM-x32\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.4805.320 - Google Inc.)
Google Toolbar for Internet Explorer (x32 Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
GoToMeeting 5.5.0.1132 (HKCU\...\GoToMeeting) (Version: 5.5.0.1132 - CitrixOnline)
Identity Card (HKLM-x32\...\Identity Card) (Version: 1.00.3501 - Acer Incorporated)
Insaniquarium Deluxe (x32 Version: 2.2.0.97 - WildTangent) Hidden
Intel® Manageability Engine Firmware Recovery Agent (HKLM-x32\...\{A6C48A9F-694A-4234-B3AA-62590B668927}) (Version: 1.0.0.35342 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.0.4.1441 - Intel Corporation)
Intel® OpenCL CPU Runtime (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version:  - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2712 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 11.0.0.1032 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 1.0.4.220 - Intel Corporation)
Intel® Trusted Connect Service Client (HKLM\...\{09536BA1-E498-4CC3-B834-D884A67D7E34}) (Version: 1.23.605.1 - Intel Corporation)
Java 7 Update 71 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217071FF}) (Version: 7.0.710 - Oracle)
Java Auto Updater (x32 Version: 2.1.71.14 - Oracle, Inc.) Hidden
Jewel Match 3 (x32 Version: 2.2.0.98 - WildTangent) Hidden
Jewel Quest Mysteries: The Seventh Gate Collector's Edition (x32 Version: 2.2.0.98 - WildTangent) Hidden
John Deere Drive Green (x32 Version: 2.2.0.95 - WildTangent) Hidden
Junk Mail filter update (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Kobo (HKLM-x32\...\Kobo) (Version: /Qt-5.2.0 - Kobo Inc.)
Launch Manager (HKLM-x32\...\LManager) (Version: 5.1.15 - Acer Inc.)
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
MCShield ::Anti-Malware Tool:: (HKLM-x32\...\MCShield) (Version: 3.0.5.28 - MyCity)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Access MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office InfoPath MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2007 (HKLM-x32\...\PROPLUS) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Publisher MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.1229.0918 - Microsoft Corporation)
Microsoft Security Client (Version: 4.6.0305.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.6.305.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.31211.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual Studio 2005 Tools for Office Runtime (x32 Version: 8.0.60940.0 - Microsoft Corporation) Hidden
Movie Maker (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT110 (x32 Version: 16.4.1108.0727 - Microsoft) Hidden
MSVCRT110_amd64 (Version: 16.4.1109.0912 - Microsoft) Hidden
MyWinLocker (Version: 4.0.14.27 - Egis Technology Inc.) Hidden
MyWinLocker 4 (x32 Version: 4.0.14.27 - Egis Technology Inc.) Hidden
MyWinLocker Suite (HKLM-x32\...\InstallShield_{17DF9714-60C9-43C9-A9C2-32BCAED44CBE}) (Version: 4.0.14.19 - Egis Technology Inc.)
MyWinLocker Suite (x32 Version: 4.0.14.19 - Egis Technology Inc.) Hidden
Nero 2015 (HKLM-x32\...\{E6626251-ED62-469C-821F-D75C50154C48}) (Version: 16.0.02800 - Nero AG)
Nero Audio Pack 1 (x32 Version: 11.0.11500.110.0 - Nero AG) Hidden
Nero Blu-ray Player (x32 Version: 12.1.20081 - Nero AG) Hidden
Nero Burning Core (x32 Version: 16.0.11000 - Nero AG) Hidden
Nero Burning ROM (x32 Version: 16.0.11000 - Nero AG) Hidden
Nero ControlCenter (x32 Version: 11.2.0008 - Nero AG) Hidden
Nero Core Components (x32 Version: 11.4.0012 - Nero AG) Hidden
Nero Device Updates (x32 Version: 16.0.2000 - Nero AG) Hidden
Nero Disc Menus Basic (x32 Version: 16.0.10002 - Nero AG) Hidden
Nero Disc to Device (x32 Version: 16.0.1007 - Nero AG) Hidden
Nero Effects Basic (x32 Version: 16.0.10002 - Nero AG) Hidden
Nero Express (x32 Version: 16.0.11000 - Nero AG) Hidden
Nero Info (HKLM-x32\...\{B791E0AB-87A9-41A4-8D98-D13C2E37D928}) (Version: 16.0.1003 - Nero AG)
Nero Kwik Themes Basic (x32 Version: 16.0.10002 - Nero AG) Hidden
Nero Launcher (x32 Version: 16.0.8000 - Nero AG) Hidden
Nero MediaHome (x32 Version: 1.26.5300 - Nero AG) Hidden
Nero PiP Effects Basic (x32 Version: 16.0.10002 - Nero AG) Hidden
Nero Recode (x32 Version: 16.0.7000 - Nero AG) Hidden
Nero RescueAgent (x32 Version: 16.0.3000 - Nero AG) Hidden
Nero SharedVideoCodecs (x32 Version: 1.0.16006 - Nero AG) Hidden
Nero Update (x32 Version: 11.0.13600.45.0 - Nero AG) Hidden
Nero Video (x32 Version: 16.0.4000 - Nero AG) Hidden
Nero Video Samples (x32 Version: 16.0.10002 - Nero AG) Hidden
newsXpresso (HKLM-x32\...\InstallShield_{613C0AC5-3A67-4B94-8B13-9176AD83F5BF}) (Version: 1.0.0.40 - esobi Inc.)
newsXpresso (x32 Version: 1.0.0.40 - esobi Inc.) Hidden
NTI Media Maker 9 (HKLM-x32\...\InstallShield_{D3D5C4E8-040F-4C6F-8105-41D43CF94F44}) (Version: 9.0.2.9006 - NTI Corporation)
NTI Media Maker 9 (x32 Version: 9.0.2.9006 - NTI Corporation) Hidden
Penguins! (x32 Version: 2.2.0.98 - WildTangent) Hidden
Photo Common (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Photo Gallery (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Plants vs. Zombies - Game of the Year (x32 Version: 2.2.0.98 - WildTangent) Hidden
Poczta uslugi Windows Live (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Podstawowe programy Windows Live (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Polar Bowler (x32 Version: 2.2.0.97 - WildTangent) Hidden
Pošta Windows Live (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Prerequisite installer (x32 Version: 16.0.0000 - Nero AG) Hidden
Raccolta foto (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.54.309.2012 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6577 - Realtek Semiconductor Corp.)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.7601.27015 - Realtek Semiconductor Corp.)
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Shredder (Version: 2.0.8.9 - Egis Technology Inc.) Hidden
Shredder (x32 Version: 2.0.8.9 - Egis Technology Inc.) Hidden
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.3.16540.9015 - Microsoft Corporation)
Skype™ 6.11 (HKLM-x32\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.11.102 - Skype Technologies S.A.)
Slingo Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 16.0.2.0 - Synaptics Incorporated)
Tales of Lagoona (x32 Version: 2.2.0.98 - WildTangent) Hidden
Torchlight (x32 Version: 2.2.0.98 - WildTangent) Hidden
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_PROPLUS_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_PROPLUS_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Access 2007 Help (KB963663) (HKLM-x32\...\{90120000-0015-0409-0000-0000000FF1CE}_PROPLUS_{6B76A18A-AA1E-42AB-A7AD-6C84BBB43987}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM-x32\...\{90120000-0016-0409-0000-0000000FF1CE}_PROPLUS_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office Infopath 2007 Help (KB963662) (HKLM-x32\...\{90120000-0044-0409-0000-0000000FF1CE}_PROPLUS_{716B81B8-B13C-41DF-8EAC-7A2F656CAB63}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_PROPLUS_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Help (KB963677) (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_PROPLUS_{0451F231-E3E3-4943-AB9F-58EB96171784}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2920789) 32-Bit Edition (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{9913305E-D4AC-4D26-B30F-799D529FB282}) (Version:  - Microsoft)
Update for Microsoft Office PowerPoint 2007 (KB2597972) 32-Bit Edition (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{7B9D2746-D03B-442B-A691-90B748E316B4}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM-x32\...\{90120000-0018-0409-0000-0000000FF1CE}_PROPLUS_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Publisher 2007 Help (KB963667) (HKLM-x32\...\{90120000-0019-0409-0000-0000000FF1CE}_PROPLUS_{2E40DE55-B289-4C8B-8901-5D369B16814F}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_PROPLUS_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM-x32\...\{90120000-001B-0409-0000-0000000FF1CE}_PROPLUS_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
Update Installer for WildTangent Games App (x32 Version:  - WildTangent) Hidden
Valokuvavalikoima (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Virtual Villagers 4 - The Tree of Life (x32 Version: 2.2.0.97 - WildTangent) Hidden
Visual Studio 2005 Tools for Office Second Edition Runtime (HKLM-x32\...\Microsoft Visual Studio 2005 Tools for Office Runtime) (Version:  - Microsoft Corporation)
Visual Studio 2010 x64 Redistributables (HKLM\...\{21B133D6-5979-47F0-BE1C-F6A6B304693F}) (Version: 13.0.0.1 - AVG Technologies)
Visual Studio Tools for the Office system 3.0 Runtime (HKLM-x32\...\Visual Studio Tools for the Office system 3.0 Runtime) (Version:  - Microsoft Corporation)
Visual Studio Tools for the Office system 3.0 Runtime (x32 Version: 9.0.30729 - Microsoft Corporation) Hidden
Visual Studio Tools for the Office system 3.0 Runtime Service Pack 1 (KB949258) (HKLM-x32\...\{8FB53850-246A-3507-8ADE-0060093FFEA6}.KB949258) (Version: 1 - Microsoft Corporation)
Wedding Dash (x32 Version: 2.2.0.95 - WildTangent) Hidden
Welcome Center (HKLM-x32\...\Acer Welcome Center) (Version: 1.02.3507 - Acer Incorporated)
WildTangent Games App (Acer Games) (x32 Version: 4.0.5.32 - WildTangent) Hidden
Windows Live Communications Platform (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3505.0912 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Family Safety (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Family Safety (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Fotogalleri (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 16.4.3505.0912 - spolecnost Microsoft Corporation) Hidden
Windows Live Messenger (x32 Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live Messenger (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Messenger (x32 Version: 16.4.3505.0912 - spolecnost Microsoft Corporation) Hidden
Windows Live Messenger (x32 Version: 16.4.3505.0912 - ?????????? ??????????) Hidden
Windows Live MIME IFilter (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Temel Parçalar (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live ??? (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Liven peruspaketti (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Liven sähköposti (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Zuma Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
S?????? f?t???af??? (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
???????? ?????????? Windows Live (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
????? Windows Live (x32 Version: 16.4.3505.0912 - ?????????? ??????????) Hidden
?????????? (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
??????????? (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
?????????? (????????????? ??????) (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
?????? ??????? (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
???? Windows Live (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
???? ????? (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
???? (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden

========================= Devices: ================================

========================= Memory info: ===================================

Percentage of memory in use: 49%
Total physical RAM: 3889.6 MB
Available physical RAM: 1981.7 MB
Total Pagefile: 7777.38 MB
Available Pagefile: 5576.45 MB
Total Virtual: 4095.88 MB
Available Virtual: 3980.58 MB

========================= Partitions: =====================================

1 Drive c: (ACER) (Fixed) (Total:281.88 GB) (Free:199.38 GB) NTFS
2 Drive d: (Slim in 6) (CDROM) (Total:4.85 GB) (Free:0 GB) UDF

========================= Users: ========================================

User accounts for \\TERRRI-PC

Administrator            Guest                    Nicola                  
Terrri                  

========================= Restore Points ==================================

09-12-2014 21:31:42 Windows Update
10-12-2014 17:32:14 Windows Update
11-12-2014 18:02:16 Windows Update
11-12-2014 19:54:25 Windows Update
13-12-2014 22:47:23 Windows Update
17-12-2014 21:49:15 Windows Update
22-12-2014 17:16:24 Windows Update
26-12-2014 14:32:20 Windows Update
30-12-2014 18:48:13 Windows Update
03-01-2015 11:27:36 Windows Update
07-01-2015 18:56:34 Windows Update
10-01-2015 21:37:11 Windows Update

**** End of log ****



#6 Tinkerbell!

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Posted 11 January 2015 - 09:03 AM

MBAM - no Export button to export log.  I've taken a screen shot, but there is no Attach button in the reply box so cannot attach it here!



#7 Tinkerbell!

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Posted 11 January 2015 - 09:33 AM

This is the rkill log:

 

Rkill 2.7.0 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2015 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 01/11/2015 02:30:29 PM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * No issues found.

Checking Windows Service Integrity:

 * No issues found.

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 01/11/2015 02:30:43 PM
Execution time: 0 hours(s), 0 minute(s), and 14 seconds(s)



#8 Tinkerbell!

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Posted 11 January 2015 - 09:38 AM

Broni did you add this:

 

Defragment your hard drive soon! (Do NOT defrag if SSD!), if so what does Do not defrag if SSD?

 

thanks



#9 Broni

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Posted 11 January 2015 - 03:36 PM

p22002970.gif If you have SSD hard drive simply do not run defrag on it.

 

p22002970.gif MBAR logs are missing.

 

p22002970.gif As for MBAM use second method to obtain the log:

 

  • open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.

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#10 Tinkerbell!

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Posted 12 January 2015 - 03:31 AM

There is no option to copy to clipboard from the scan history.  I double clicked the scan to open it, there are no buttons to export or copy within the window nor on a right click.

 

I tried Ctrl A to highlight all text, that doesn't work.  Because I wasn't able to export or copy, I took a screen shot but cannot attach here. Is there another way to attach the screen shot within BC?

 

Function Ctrl C within each field of the first row of the scan history gives this:

 

PUP.Optional.Vosteran.A  Registry Key HKLM\SOFTWARE\GOOGLE\CHROME\EXTENSIONS\oilkkkefbalmbfppgjmgjoefbclebkce



#11 Broni

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Posted 12 January 2015 - 01:53 PM

Upload your screenshot here: http://www.sendspace.com/
Click on Browse button and navigate to the file you want to upload.
Click on Upload button.
Click on FIRST Copy Link button and paste the link in your next reply.


Edited by Broni, 12 January 2015 - 01:53 PM.

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#12 Tinkerbell!

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Posted 12 January 2015 - 03:09 PM

Thank you so much for your help.  Here's the link:

 

https://www.sendspace.com/file/6kagl7



#13 Broni

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Posted 12 January 2015 - 04:32 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


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#14 Tinkerbell!

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Posted 13 January 2015 - 12:22 PM

ADW cleaner logfile:

 

# AdwCleaner v4.107 - Report created 13/01/2015 at 17:16:29
# Updated 07/01/2015 by Xplode
# Database : 2015-01-13.2 [Live]
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Terrri - TERRRI-PC
# Running from : C:\Users\Terrri\Desktop\adwcleaner_4.107.exe
# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

Folder Deleted : C:\Users\Terrri\AppData\LocalLow\iac
Folder Deleted : C:\Users\Terrri\Documents\video download converter
File Deleted : C:\Users\Public\Desktop\eBay.lnk

***** [ Scheduled Tasks ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{38122A36-83B2-46B8-B39A-EC72A4614A07}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{17B10E59-09E1-4C39-A738-6774D7AB7778}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{1AD2049E-E483-4425-8555-8E0775ACB631}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{23119123-0854-469D-807A-171568457991}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{2D73F2D0-2FAB-458E-977D-2F9050E0ED60}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{2D9083CE-8758-4704-BA57-3C891D7452BD}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{3E9469AF-E866-4476-B767-810630F1F6E7}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{47700C35-9E3E-4DAD-934C-0CE28A87237C}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{716E443D-7CAA-44F1-866B-F45D00E712CC}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{72063D77-7590-4DA9-A7F8-F5ECAF3632C4}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{7FC87AC5-FA93-476E-A32C-A941229DED0B}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{CA021789-C8CD-4676-BC40-90077A19D5CD}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{cf6e4b1c-dbde-457e-9cef-ab8ecac8a5e8}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\IM
Key Deleted : HKCU\Software\CoinisRS
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{EE171732-BEB4-4576-887D-CB62727F01CA}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\ams1.ib.adnxs.com
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\fra1.ib.adnxs.com
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\lax1.ib.adnxs.com

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17496

-\\ Google Chrome v

[C:\Users\Nicola\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://uk.ask.com/web?q={searchTerms}
[C:\Users\Terrri\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://uk.ask.com/web?q={searchTerms}
[C:\Users\Terrri\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://search.conduit.com/Results.aspx?gd=&ctid=CT3324790&octid=EB_ORIGINAL_CTID&ISID=M3D02D6E4-566E-44F7-B440-C4FE9ACFCD27&SearchSource=58&CUI=&UM=5&UP=SP77439D15-D00E-48BF-A317-BB2AA8BDC7D9&q={searchTerms}&SSPV=
[C:\Users\Terrri\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://search.conduit.com/Results.aspx?gd=&ctid=CT3324790&octid=EB_ORIGINAL_CTID&ISID=M3D02D6E4-566E-44F7-B440-C4FE9ACFCD27&SearchSource=58&CUI=&UM=5&UP=SP77439D15-D00E-48BF-A317-BB2AA8BDC7D9&q={searchTerms}&SSPV=
[C:\Users\Terrri\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://Vosteran.com/results.php?f=4&q={searchTerms}&a=vst_coinis_14_50_ie&cd=2XzuyEtN2Y1L1QzuzzyEyE0B0FyDtAyCtD0AyB0D0EtBzytCtN0D0Tzu0StCtDyBtBtN1L2XzutAtFyCtFtCtDtFtCtDtN1L1CzutCyEtBzytDyD1V1TtN1L1G1B1V1N2Y1L1Qzu2StA0ByD0DyC0EzztCtG0A0B0BtAtGzztD0F0FtGyD0EyBtAtGyB0CyDtA0A0EyByCzzyC0AyB2QtN1M1F1B2Z1V1N2Y1L1Qzu2S0E0Czz0AtDyByC0FtGzy0EtAtBtGyE0DtAzztG0B0D0D0DtGzzzyyDyBtD0DtD0FtD0AyByB2Q&cr=386151335&ir=
[C:\Users\Terrri\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://Vosteran.com/results.php?f=4&q={searchTerms}&a=vst_coinis_14_50_ie&cd=2XzuyEtN2Y1L1QzuzzyEyE0B0FyDtAyCtD0AyB0D0EtBzytCtN0D0Tzu0StCtDyBtBtN1L2XzutAtFyCtFtCtDtFtCtDtN1L1CzutCyEtBzytDyD1V1TtN1L1G1B1V1N2Y1L1Qzu2StA0ByD0DyC0EzztCtG0A0B0BtAtGzztD0F0FtGyD0EyBtAtGyB0CyDtA0A0EyByCzzyC0AyB2QtN1M1F1B2Z1V1N2Y1L1Qzu2S0E0Czz0AtDyByC0FtGzy0EtAtBtGyE0DtAzztG0B0D0D0DtGzzzyyDyBtD0DtD0FtD0AyByB2Q&cr=386151335&ir=
[C:\Users\Terrri\AppData\Local\Google\Chrome\User Data\Default\preferences] - Deleted [Extension] : booedmolknjekdopkepjjeckmjkdpfgl
[C:\Users\Terrri\AppData\Local\Google\Chrome\User Data\Default\preferences] - Deleted [Extension] : flpcjncodpafbgdpnkljologafpionhb
[C:\Users\Terrri\AppData\Local\Google\Chrome\User Data\Default\preferences] - Deleted [Extension] : oilkkkefbalmbfppgjmgjoefbclebkce

*************************

AdwCleaner[R0].txt - [6237 octets] - [13/01/2015 17:14:15]
AdwCleaner[S0].txt - [5911 octets] - [13/01/2015 17:16:29]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [5971 octets] ##########



#15 Tinkerbell!

Tinkerbell!
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Posted 13 January 2015 - 12:57 PM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.4.1 (12.28.2014:1)
OS: Windows 7 Home Premium x64
Ran by Terrri on 13/01/2015 at 17:32:47.00
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

~~~ Services

 

~~~ Registry Values

 

~~~ Registry Keys

 

~~~ Files

 

~~~ Folders

 

~~~ Event Viewer Logs were cleared

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 13/01/2015 at 17:36:44.40
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~






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