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80070490 cbs corrupt


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#1 tlssio

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Posted 10 January 2015 - 12:45 PM

I am trying to repair a laptop for an elderly neighbor it is a HP Pavilion dv5. It had several pups I removed with Malwarebytes,adwarecleaner and JRT. the computer seems to run fine now but when I attempt an update it fails and gives me error code 80070490 I have tried sfc it found corrupt file but was unable to repair them. i ran KB947821 fix from microsoft but it did not help. I also ran the fixit tool from microsoft but it also did not help. every time i start the computer after a while say 5 minutes  a yellow shield shows up on the shutdown button but the on the menu that has restart and shutdown in it there is no shield. When I hit the shutdown button the computer attemps to install an update. I do not have a system disk, the computer does not come with one it has a rescue partition. I have looked on the internet and this seems to be a common problem from vista days i hope there is an easy fix I am missing. Help please.


Edited by tlssio, 10 January 2015 - 12:48 PM.


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#2 zcomputerwiz

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Posted 10 January 2015 - 01:06 PM

Run this from an administrative command prompt:

findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"

 

Upload the sfcdetails.txt (on your desktop) and CheckSUR.log (C:\windows\logs\cbs\CheckSUR.log) so we can help you troubleshoot.


Have you tried turning it off and on again?


#3 tlssio

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Posted 10 January 2015 - 01:22 PM

Attached File  CheckSUR.log   5.95KB   8 downloadsAttached File  sfcdetails.txt   48.57KB   8 downloadsAttached File  CheckSUR.log   5.95KB   3 downloads



#4 zcomputerwiz

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Posted 10 January 2015 - 02:08 PM

It appears there are some registry permissions issues and missing packages.

I'll need to collect the missing files and registry entries from another workstation.

Is the machine running Vista 32 or 64 bit?


Have you tried turning it off and on again?


#5 tlssio

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Posted 10 January 2015 - 02:16 PM

64



#6 zcomputerwiz

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Posted 10 January 2015 - 03:03 PM

Unfortunately I don't have a Vista 64-bit machine at my disposal at the moment.

Try running SFCFix and upload the text file it creates on your desktop.

If it reports that it successfully repaired some of the problems, rerun the SURT and upload checksur.log.


Have you tried turning it off and on again?


#7 tlssio

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Posted 10 January 2015 - 03:51 PM

Attached File  SFCFix.txt   6.5KB   6 downloads will you be able to complete the repair without access to a vista computer?



#8 zcomputerwiz

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Posted 10 January 2015 - 03:59 PM

That SFCFix is looking better, it may have corrected some of the registry problems.

Please run the System Update Readiness Tool for Windows Vista 64-bit again and upload the new CheckSUR.log


Have you tried turning it off and on again?


#9 tlssio

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Posted 10 January 2015 - 05:19 PM

it would not run I waited about a half hour.



#10 zcomputerwiz

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Posted 10 January 2015 - 07:36 PM

Reboot and try it again.

When you try to run it do you get the standalone update window or nothing at all?

 

Have you verified that the hard disk is not failing?


Have you tried turning it off and on again?


#11 tlssio

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Posted 11 January 2015 - 01:34 AM

I tried it again and it worked but it took over an hour to complete. still can not do normal update six updates waiting in Q.


Edited by tlssio, 11 January 2015 - 01:43 AM.


#12 tlssio

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Posted 11 January 2015 - 01:44 AM

Attached File  CheckSUR.log   4.48KB   5 downloadsnew checksur.log



#13 zcomputerwiz

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Posted 11 January 2015 - 10:41 AM

Ok, it still has problems getting the current state and visibility from the registry for those updates.

 

Please run sfcfix again and upload the file it creates so i can get a better idea of what kind of registry corruption we are dealing with.


Have you tried turning it off and on again?


#14 tlssio

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Posted 11 January 2015 - 12:14 PM

Sfcfix ran fine, log included. FYI I am leaving on a minivacation tomorrow if we do not fix this today you may not hear from me for a while but stay with me I still need to fix this.

 

 

Attached File  SFCFix2.txt   2.15KB   4 downloads



#15 zcomputerwiz

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Posted 11 January 2015 - 12:21 PM

I won't have access to my Vista 64 virtual machine until Wednesday, so unfortunately I won't be much help today. I've messaged someone else to check if they can join in.

 

I'll still be here when you get back.


Have you tried turning it off and on again?





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