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C0000135 The program can't start because %hs is missing


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#1 shadowchaser19

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Posted 28 December 2014 - 12:45 AM

c0000135 The program can't start because %hs is missing from your computer. Try reinstalling the program to fix this problem. 

 

I got this message this morning when i started my laptop.  I read that it might have to do with AVG which i do use. I read a thread about AVG recovery disk, did it but it did not recognize my HDD.  I need some other ideas.  Please ask what you need, tell me to run whatever is needed.  I have another computer to work with here.  Be advised i have not been able to get to advanced startup.  I got there once but havent managed to do it again.  I have an Asus K52n if that changes anything.


Edited by hamluis, 09 January 2015 - 04:47 PM.
Merged topics - Hamluis.


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#2 shadowchaser19

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Posted 28 December 2014 - 10:29 AM

ok, one update:  I managed to get to recovery its a different function key than the standard f8.  Startup recovery found no issue.  I went to command prompt and am copying files off the hdd to a stick drive in prep for a possible restore.  I am going to look for instructions on how to manually remove the AVG issue that many associate with this type of error.



#3 dc3

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Posted 09 January 2015 - 12:54 PM

Instructions for a Windows 7 Repair installation.
 
A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 from the links below.  You will need to download the same version of Windows 7 that you have installed.  These images are hosted by the Digital River store which is an official distribution partner of Microsoft.  
 
 
 
 
 
 
 
 
Windows 7 Ultimate x64 SP1 
 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
 
Part A, Steps 1a - 6a
 
How to burn ISO image using Windows Burn Disk Image.
 
Notice:  This applies only to Windows 7 and Windows 8, earlier versions do not have this.
 
1.  Place a blank CD or DVD in the tray of your optical drive and close the tray.
 
2.  After you have downloaded the ISO image you want to burn right click on the Start orb, then choose Windows Explorer.
 
3.  When Explorer opens click on Downloads in the left pane.  Scroll down till you find the ISO file you want and double click on it.  Click on Burn Disk Image.
 
4.  In the image below you will see Disk burner:, this should be set to the optical drive you want to use.  Click on Verify disc after burning if you want to Windows to verity the disc image after burn.  Click on burn.
 
burndiskimage1_zpsb502b181.png
 
5.  In the image below you can see that the green progress bar, when the image is finished burning the bar will be filled.
 
burndiskimage2_zps17a9d6ff.png
 
6.  After the image has completed being burned click on Close
 
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
 
Part B, Steps 1b - 10b
 
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7b)  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8b)  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9b)  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10b)  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automatically run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 hamluis

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Posted 09 January 2015 - 12:57 PM

Well...the FRST log file should be posted in entirely (pasted, not attached) in a new topic which you will initate...in the proper malware forum, not here.

 

FWIW:  The error message you received...does not necessarily indicate malware and FRST is a tool used here at BC for malware situations.  If you read and follow the instruction at Preparation Guide, Before Using Malware Removal Tools and Requesting Help - http://www.bleepingcomputer.com/forums/topic34773.html ., you will have posted an appropriate malware topic, in the correct forum.

 

Just to be clear...are you saying that you cannot boot into Windows?  If so, then how did you run the FRST tool?  Please...don't copy the solutions from unknown sources which you may see referenced on the Web via browsing...a lot of it is just plain guesswork and not all of that is necessarily well-founded.

 

Does the system boot into safe mode?

 

System manufacturer and model?

 

Louis

 

Follow the suggestions made by dc3, please.


Edited by hamluis, 09 January 2015 - 12:58 PM.





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