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Error message, computer freezes


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#1 straightupwv

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Posted 08 January 2015 - 07:19 PM

I have an older Dell GX270 running XP Pro SP3.  Over the years, I upgraded the computer with 3.25 Gigs of Crucial RAM and a 500 gig hard drive.  My home network uses a DLink DIR615 router.  My problem started a few weeks ago.  When the computer has been unattended for several hours, I get this error message:

 

"Windows was unable to save all the data for the file \Device\HarddiskVolume\system32\config\SysEvent.Evt.  The data has been lost.  This error may be caused by a failure of your computer hardware or network connection.  Please try to save this file elsewhere"

 

At this point, the computer has become frozen and a manual shut down is required.  After rebooting, everything seems fine.  Several days later, it happens again.  It's happened 4 times over the last 2 weeks.  Does anyone know what might be going on and what I can do about it?


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#2 hamluis

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Posted 09 January 2015 - 11:31 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 straightupwv

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Posted 10 January 2015 - 07:35 PM

Sorry it took so long to reply.  Work and other real world factors got in the way.

 

MiniToolBox had an entry for "List last 10 Event Viewer errors" as opposed to "Last 10 Event Viewer log".  I hope I did the right thing by checking it.  If not, please let me know.  Here is "Result.txt.

________________________________________________

 

MiniToolBox by Farbar  Version: 30-11-2014

Ran by James (administrator) on 10-01-2015 at 19:19:36
Running from "C:\Documents and Settings\James\Desktop"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (11/28/2014 04:59:12 PM) (Source: Application Hang) (User: )
Description: Hanging application explorer.exe, version 6.0.2900.5634, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (11/25/2014 10:26:33 PM) (Source: Application Hang) (User: )
Description: Hanging application SDCleaner.exe, version 2.4.40.110, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (11/25/2014 09:39:33 PM) (Source: Application Error) (User: )
Description: Faulting application SDFSSvc.exe, version 2.4.40.217, faulting module unknown, version 0.0.0.0, fault address 0x00000000.
Processing media-specific event for [SDFSSvc.exe!ws!]
 
Error: (11/08/2014 07:34:33 PM) (Source: Application Hang) (User: )
Description: Hanging application SMM_AVITrimmer.exe, version 2.0.1210.11, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (11/06/2014 09:28:24 PM) (Source: Application Hang) (User: )
Description: Hanging application BitTorrent.exe, version 7.9.2.34728, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (11/02/2014 07:09:01 AM) (Source: Application Hang) (User: )
Description: Hanging application avastui.exe, version 9.0.2018.404, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (10/29/2014 10:19:39 AM) (Source: Application Hang) (User: )
Description: Hanging application chrome.exe, version 38.0.2125.111, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (10/26/2014 09:05:47 AM) (Source: Application Hang) (User: )
Description: Hanging application IEXPLORE.EXE, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (10/19/2014 03:31:41 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown
 
Error: (10/19/2014 03:26:45 PM) (Source: Application Hang) (User: )
Description: Hanging application BitTorrent.exe, version 7.9.2.34728, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
 
System errors:
=============
 
Microsoft Office Sessions:
=========================
Error: (11/28/2014 04:59:12 PM) (Source: Application Hang)(User: )
Description: explorer.exe6.0.2900.5634hungapp0.0.0.000000000
 
Error: (11/25/2014 10:26:33 PM) (Source: Application Hang)(User: )
Description: SDCleaner.exe2.4.40.110hungapp0.0.0.000000000
 
Error: (11/25/2014 09:39:33 PM) (Source: Application Error)(User: )
Description: SDFSSvc.exe2.4.40.217unknown0.0.0.000000000
 
Error: (11/08/2014 07:34:33 PM) (Source: Application Hang)(User: )
Description: SMM_AVITrimmer.exe2.0.1210.11hungapp0.0.0.000000000
 
Error: (11/06/2014 09:28:24 PM) (Source: Application Hang)(User: )
Description: BitTorrent.exe7.9.2.34728hungapp0.0.0.000000000
 
Error: (11/02/2014 07:09:01 AM) (Source: Application Hang)(User: )
Description: avastui.exe9.0.2018.404hungapp0.0.0.000000000
 
Error: (10/29/2014 10:19:39 AM) (Source: Application Hang)(User: )
Description: chrome.exe38.0.2125.111hungapp0.0.0.000000000
 
Error: (10/26/2014 09:05:47 AM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE8.0.6001.18702hungapp0.0.0.000000000
 
Error: (10/19/2014 03:31:41 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown
 
Error: (10/19/2014 03:26:45 PM) (Source: Application Hang)(User: )
Description: BitTorrent.exe7.9.2.34728hungapp0.0.0.000000000
 
 
 
=========================== Installed Programs ============================
Adobe Flash Player 15 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 15.0.0.189 - Adobe Systems Incorporated)
Adobe Flash Player 15 Plugin (HKLM\...\Adobe Flash Player Plugin) (Version: 15.0.0.239 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.08) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.08 - Adobe Systems Incorporated)
Any Video Converter 5.7.3 (HKLM\...\Any Video Converter_is1) (Version:  - Any-Video-Converter.com)
Bitdefender Antivirus Free Edition (HKLM\...\BitDefender Gonzales) (Version: 1.0.21.1099 - Bitdefender)
BitTorrent (HKCU\...\BitTorrent) (Version: 7.9.2.34728 - BitTorrent Inc.)
CDBurnerXP (HKLM\...\{7E265513-8CDA-4631-B696-F40D983F3B07}_is1) (Version: 4.5.4.5143 - CDBurnerXP)
ConvertXtoDVD 4.1.19.365 (HKLM\...\{DB6AB705-C9BD-40E3-8929-2EA57F36A4FF}_is1) (Version: 4.1.19.365 - )
Definition Update for Microsoft Office 2010 (KB2910899) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{C8358E8D-6C89-41B3-8439-FEFBC0353D81}) (Version:  - Microsoft)
Google Chrome (HKLM\...\Google Chrome) (Version: 39.0.2171.95 - Google Inc.)
Google Update Helper (Version: 1.3.25.11 - Google Inc.) Hidden
HP Deskjet 1510 series Basic Device Software (HKLM\...\{C821234A-3642-493B-95AF-46F776392E20}) (Version: 32.0.1180.44630 - Hewlett-Packard Co.)
HP Deskjet 1510 series Help (HKLM\...\{2E25FCEB-EFCB-4696-AA01-D3CBAC721831}) (Version: 30.0.0 - Hewlett Packard)
Intel® PRO Network Adapters and Drivers (HKLM\...\PROSet) (Version:  - )
Malwarebytes Anti-Malware version 2.0.3.1025 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.3.1025 - Malwarebytes Corporation)
MediaFACE II (HKLM\...\{DC1D7AD2-583A-4024-9041-387E8FFA5D8C}) (Version:  - )
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft Kernel-Mode Driver Framework Feature Pack 1.9 (Version:  - Microsoft Corporation) Hidden
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2010 (HKLM\...\Office14.PROPLUS) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Software Update for Web Folders  (English) 14 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Mozilla Firefox 34.0.5 (x86 en-US) (HKLM\...\Mozilla Firefox 34.0.5 (x86 en-US)) (Version: 34.0.5 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 32.0.3 - Mozilla)
Paint Shop Pro 7 Anniversary Edition (HKLM\...\{D6DE02C7-1F47-11D4-9515-00105AE4B89A}) (Version: 7.0.4.0000 - Jasc Software Inc)
PowerDVD (HKLM\...\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}) (Version:  - )
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (Version:  - Microsoft) Hidden
SolveigMM AVI Trimmer version 2.1.1407.1 (HKLM\...\SolveigMM AVI Trimmer_is1) (Version: 2.1.1407.1 - Solveig Multimedia)
Spybot - Search & Destroy (HKLM\...\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.4.40 - Safer-Networking Ltd.)
Sure Delete 5.1.1 (HKLM\...\Sure Delete_is1) (Version:  - Wizard Industries LLC)
The Proxomitron Ver. Naoko-4.5 (HKLM\...\The Proxomitron - Universal Web Filter_is1) (Version:  - )
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (HKLM\...\{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}.KB963707) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2836939v3) (Version: 3 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3) (HKLM\...\{0A0CADCF-78DA-33C4-A350-CD51849B9702}.KB2836939v3) (Version: 3 - Microsoft Corporation)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{B4A38370-2ADB-46B0-A1B0-0C4A2F7DCA31}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition (HKLM\...\{90140000-0016-0409-0000-0000000FF1CE}_Office14.PROPLUS_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition (HKLM\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.PROPLUS_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition (HKLM\...\{90140000-001B-0409-0000-0000000FF1CE}_Office14.PROPLUS_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{4EEA3D3E-989C-4DF4-AB0A-3042C0C12AA3}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817396) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{39767ECA-1731-45DB-AB5B-6BF40E151D66}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2553140) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{8BEEA2FC-D416-428A-B52A-A3ED45921151}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2553140) 32-Bit Edition (HKLM\...\{90140000-006E-0409-0000-0000000FF1CE}_Office14.PROPLUS_{8BEEA2FC-D416-428A-B52A-A3ED45921151}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{DADF7E25-FFA4-4D02-BE84-1DAE62C18516}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{287A1E92-9E41-4BC1-8920-B3D0E9220800}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589386) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{A4F91D60-654C-4892-BFD3-0D41ADA649B6}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{9D69691D-823D-4C3E-9B12-563A3F520366}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597089) 32-Bit Edition (HKLM\...\{90140000-006E-0409-0000-0000000FF1CE}_Office14.PROPLUS_{A12F43A5-CF0B-44E3-942F-2441CD442F0D}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2687275) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{0B7744D2-1FDD-4843-9987-7CE11B79F370}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{5AA578BB-759C-40FD-9661-A737C0884541}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{F1A20C69-9FE5-40FD-9CD5-84EABC2EF64A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{BA610006-2C39-4419-9834-CF61AB24810A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837581) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{334FB202-28D7-4BA4-8BC9-4FE4AB233EA0}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837602) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{8158D96B-083A-4FE4-8587-B5D0F49FE4B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837606) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{B0D672F7-883E-4279-8E75-D97A5445AB46}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2883019) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{D1C4AD0B-CC79-41D2-8D6A-571E7B30658C}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2889818) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{CFB80344-FCBA-4C03-AD77-D49E82F14C3E}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2910896) 32-Bit Edition (HKLM\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.PROPLUS_{E762A933-274B-4860-B066-A39FAB0838FD}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2910896) 32-Bit Edition (HKLM\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.PROPLUS_{C1954E2B-1672-4E5C-B564-F8CB2D08345B}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2910896) 32-Bit Edition (HKLM\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.PROPLUS_{A7AA9E77-A9F4-4596-8AFD-4910FF258C3D}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2597088) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{A87EDEA3-4861-4D99-9B36-F442740F1287}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2597088) 32-Bit Edition (HKLM\...\{90140000-00A1-0409-0000-0000000FF1CE}_Office14.PROPLUS_{26A0F874-417C-4B0A-8088-3FA53638FB49}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{2AB483F1-C86E-427A-83B4-23889B03512D}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.PROPLUS_{DCE104A1-1875-4469-A83D-A5BFA6C4640F}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2880517) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{6C727BC2-B2B9-4B03-BD7E-682EA6FA1C04}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2880517) 32-Bit Edition (HKLM\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.PROPLUS_{DF548669-AAED-467B-A074-AE2B72A4A871}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{7B29D8B8-6A87-496C-A65E-B935E740448A}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{38CF30E4-3348-4BD1-A859-B630C355A56F}) (Version:  - Microsoft)
Update for Windows XP (KB2934207) (HKLM\...\KB2934207) (Version: 1 - Microsoft Corporation)
Visual Studio 2012 x86 Redistributables (HKLM\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
VLC media player (HKLM\...\VLC media player) (Version: 2.1.5 - VideoLAN)
WebFldrs XP (Version: 9.50.7523 - Microsoft Corporation) Hidden
WinRAR 5.20 (32-bit) (HKLM\...\WinRAR archiver) (Version: 5.20.0 - win.rar GmbH)
XML Paper Specification Shared Components Pack 1.0 (Version:  - Microsoft Corporation) Hidden
 
========================= Memory info: ===================================
 
Percentage of memory in use: 15%
Total physical RAM: 3326.98 MB
Available physical RAM: 2824.5 MB
Total Pagefile: 5215.11 MB
Available Pagefile: 4683.13 MB
Total Virtual: 2047.88 MB
Available Virtual: 1970.07 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:465.76 GB) (Free:299.83 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\JIM
 
Administrator            ASPNET                   Guest                    
HelpAssistant            James                    SUPPORT_388945a0         
 
 
**** End of log ****
 
____________________________________________________
 
Here is the link to the Speccy snapshot.
 
 
Thank you so much for the help!
 

PS...

 

I got my new cable modem from Comcast yesterday.  Is it OK to swap modems now or should I wait until this issue is resolved?


Edited by straightupwv, 10 January 2015 - 07:37 PM.

Life is too short to have anything but delusional notions about yourself.





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