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Error Deleting File or Folder


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#1 BruceML

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Posted 08 January 2015 - 06:32 PM

Hello,
 
I'm having trouble deleting a folder my PC.
 
The folder is in My Documents and I do not know how it got there. My PC was 
used by someone else recently and I was told they have no knowledge of how this
file appeared. The folder name is n and the file in this folder is 
abcdefghijklmnopqrssttuvwx and it goes on. This is very strange and I've never
seen this before. When I try and delete the "abc" file it won't give me the 
option to so I try to delete the "n" file which does the the recycle bin. Once
I empty my recycle bin is when I see 'Error Deleting File or Folder' Cannot 
Delete File:
 
 
Not sure what to do. Suggestions?? Thanks!!
 
 
Bruce


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#2 JohnC_21

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Posted 08 January 2015 - 06:41 PM

See if Malwarebytes File Assassin will delete it. A long file name like this sometimes indicates a malware infection.



#3 BruceML

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Posted 08 January 2015 - 06:59 PM

I will try this and let you know. Thx!



#4 BruceML

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Posted 08 January 2015 - 07:28 PM

Unfortunately, this didn't work.



#5 JohnC_21

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Posted 08 January 2015 - 07:40 PM

One way I deal with something like this is to delete the item offline using linux. You can download Puppy linux here. Burn the lupu-528.005.iso iso file in XP using isoburner or Nero if you have it. Imgburn also will burn an iso file. Boot the Puppy disk. Your hard drive will appear in the lower left of the puppy desktop. If you have one drive it will be called sda1. Click once on the icon and a File Manager Window will open. Browse to the n folder in your My Documents folder.  C:\Documents and Settings\<your user name>\My Documents. You only need to click once on a folder to open it.

 

Right click on the folder and select delete. Make sure you have the correct folder as this is a final operation and you will not get the folder back. Once deleted I would start a new thread in the "Am I infected" forum especially if after deleting the n folder you get another folder with a file you do not recognize.



#6 BruceML

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Posted 08 January 2015 - 09:48 PM

Do I extract the lupu-528.005.iso file before burning to disk? I'm using ImgBurn and it's says 'Device Not Ready'...bit of a novice :)



#7 JohnC_21

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Posted 08 January 2015 - 09:53 PM

Don't extract anything. Just burn the iso file as shown in this guide. 



#8 BruceML

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Posted 08 January 2015 - 09:58 PM

This is exactly what I did before and the 'Write' button isn't working.



#9 JohnC_21

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Posted 08 January 2015 - 10:09 PM

Are you doing this in an admin account? If you are try isoburner as I linked to in my previous post. If that does not work, we can try doing it with a USB flashdrive.

Edited by JohnC_21, 08 January 2015 - 10:09 PM.


#10 BruceML

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Posted 08 January 2015 - 10:14 PM

Failed to write ISO image, Error: Hardware Error 14848.


#11 JohnC_21

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Posted 08 January 2015 - 10:22 PM

Interesting. I am wondering if some infection is preventing you from doing this. Can you check if the MD5 hash of your downloaded file is the same as the one posted on the puppy site. You can use this to check the md5 of your download and compare it to this one..

 

8ad170c46b523436776398fa5ce39fa4

 

If it is the same download Rufus in an admin account to create a bootable USB flashdrive. Attach your flash drive before you run Rufus. Select MBR as the partition scheme. Everything else is defaults. In the dropdown box that shows Freedos select iso image. Click the icon next to the dropdown box and browse to the Puppy iso file. Press Start. Any data on the flashdrive will be overwritten so back up anything you need on the drive.

 

You may have to change the boot order in BIOS so your USB is first boot device. You may also have a key to get to a boot menu. What is the make and model of the computer?

 

Edit: You may want to try another disk and see if you get the error.


Edited by JohnC_21, 08 January 2015 - 10:27 PM.


#12 BruceML

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Posted 08 January 2015 - 11:34 PM

Insignia D300A



#13 JohnC_21

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Posted 09 January 2015 - 08:59 AM

I am not sure if this computer has the ability to boot a USB or what the boot menu key is. Were you able to burn a different CD/DVD?

#14 BruceML

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Posted 09 January 2015 - 01:11 PM

I was not able to burn another CD/DVD and have had no luck trying to boot to USB.



#15 JohnC_21

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Posted 09 January 2015 - 01:24 PM

Do you know of anyone who can burn a CD/DVD for you or can you? I take it this is your only computer.

 

Is there a USB boot option in BIOS? There is another program we can try to make a bootable flash drive.

 

Have you tried deleting this file in Safe Mode?






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