I've searched Google on this but it seems that I can't find anything on this file. But here's the scenario:
I have a user that is trying to print something. When she prints, she gets an error: "hpmsn117.dll has stopped working." The same error message that one would get when a program stops working and it searches for a fix and if it doesn't find one, another box pops up that says some stuff and there's a button that says "Close program." The weird thing is that whatever she wants to print, prints. It's a network printer so I tested from my computer as well and it does the same thing. The only thing I notice that is wrong is (apart from that error message showing up) is that even though the page prints, it stays in the print queue and I have to cancel the job to remove it from the queue. I fixed this same exact problem for about half a day, then it started doing it again.
Any ideas? Or any further information needed? Let me know!
Thank you all in advanced!