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Making the most of your IT department

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#1 NickAu


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Posted 08 January 2015 - 04:07 AM

1. When IT say they're coming right over, log out and go for coffee. It's no problem for us to remember 700 network passwords.

2. When you call us to have your computer moved, be sure to leave it buried under half a ton of postcards, baby pictures, stuffed animals, dried flowers, bowling trophies and children's art. We don't have a life, and we find it deeply moving to catch a fleeting glimpse of yours.

3. When you bring us your own no-brand home PC to repair for free at the office, tell us how urgently we need to fix it so your son can get back to playing DOOM. We'll get right on it because we have so much free time at the office.

4. When an IT professional is eating lunch at his desk, walk right in and spill your guts out and expect him to respond immediately. We exist only to serve and are always ready to think about fixing computers.

5. When an IT professional is at the water cooler or outside having a smoke, ask him a computer question. The only reason why we drink water or smoke at all is to ferret out all those users who don't have email or a telephone line.

6. Send urgent email ALL IN UPPERCASE. The mail server picks it up and flags it as a rush delivery.

7. When you call a helpdesk engineer's direct line rather than the helpdesk number, press 5 to skip the greeting that says he's on holiday for a week, record your message, and wait exactly 24 hours before you send an email straight to the director because no one ever returned your call. You're entitled to common courtesy.

8. When the photocopier or fax machine doesn't work, call computer support. There's electronics in it, right?

9. When you're getting a NO DIAL TONE or BUSY SIGNAL message at home, call the helpdesk. We can even fix telephone problems from here.

10. When something's wrong with your home PC, dump it on a chair in IT. Leave no name, no phone number, and no description of the problem. We love a good mystery.

11. When you have a helpdesk engineer on the phone walking you through changing a setting; read the paper. We don't actually mean for you to DO anything; we just love to hear ourselves talk.

12. When we offer you training on the upcoming OS upgrade, don't bother. We'll be there to hold your hand after it is done.

13. When the printer won't print, re-send the job at least 20 times. Print jobs frequently just disappear into the cosmos for no reason.

14. When the printer still won't print after 20 tries, send the job to all 68 printers in the office. One of them is bound to work.

15. Don't use online help. Online help is for wimps.

16. If you're taking night classes in computer science, feel free to go around and update the network drivers for yourself and your co-workers. We're grateful for the overtime when we have to stay until 2:30am fixing them.

17. When you have an IT person fixing your computer at a quarter to one, eat your lunch in his face. We function better when slightly dizzy .

18. Don't ever thank us. We love this AND we get paid for it!

19. When a helpdesk engineer asks you whether you've installed any new software on this computer, lie. It's nobody's business what you've got on your computer.

20. If the mouse cable keeps knocking down the framed picture of your dog, lift the computer and stuff the cable under it. Mouse cables were designed to have 45 lbs. of computer sitting on top of them.

21. If the space bar on your keyboard doesn't work, blame it on the network/mail upgrade. Keyboards work much better with half a pound of muffin crumbs, nail clippings, and big sticky drops of Coke under the keys.

22. When you get the message saying "Are you sure?" click on that 'Yes' button as fast as you can. Hell, if you weren't sure, you wouldn't be doing it, would you?

23. Feel perfectly free to say things like "I don't know nothing about that computer crap". It never bothers us to hear our area of professional expertise referred to as crap.

24. When you need to change the toner cartridge, call the helpdesk. Changing a toner cartridge is an extremely complex task, and Hewlett-Packard recommends that it be performed only by a professional engineer with a master's degree in nuclear physics.

25. When something's the matter with your computer, ask your secretary to call the help desk. We enjoy the challenge of having to deal with a third party who doesn't know anything about the problem.

26. When you receive a 30-meg movie file, send it to everyone as a high-priority mail attachment. We've got plenty of disk space and processor capacity on that mail server.

27. Don't even think of breaking large print jobs down into smaller chunks. God forbid somebody else might get a chance to squeeze into the queue.

28. When you bump into an IT person in the supermarket on a Saturday, ask a computer question. We work 24/7, even while at the supermarket on weekends.

29. If your son is a student in computer science, have him come in on the weekends and do his projects on your office computer. We'll be there for you when his illegal copy of Visual Basic 6.0 makes your Access database flip out.

30. When IT send you an e-mail with high importance, delete it at once. We're probably just testing out the public groups.

(This next section was contributed by Bill Bouchard, IT Director)

31. When it's 5 minutes past our shift and you see us with our coats on ready to leave, feel free to ask us your questions. We don't mind working for free, nor do we have families to go home to. All we really wanna do is work on computers 24 hours a day.

32. When you are trying to listen to radio stations off the internet bother us when they come in choppy or skipping, we have nothing better to do. There might be a server down somewhere but your listening pleasure is our goal.

33. Your monitor is not your computer damnit!!!!! There is a difference.

34. You do not save files on your monitor. When something happens to your monitor and we have to switch it out, don't ask us if you are going to lose any important files. The only thing lost will be our sanity.

35. You do not know more about computers than us. Period end of statement.

36. Our official title of something to the effect of Support Specialist or Network administrator, not computer geek or nerd. We don't refer to the janitors as the toilet swabbers and we love being talked down to.

37. Yours is not the most important problem in the world, You'll be able to check your email again in 5 minutes. Emails don't have legs, they won't walk away, and they are very patient.

38. Also when you have a problem, feel free to call and email every tech in the building. When someone does come and fix it, don't tell the other techs it's all fixed. Make us rush through things and blow off other things, because we have a million things to get to. Besides we love that feeling of relief when we realize it's done. That's our fault though you should've been our first priority the whole time.

39. Come to us with flyers from the newspaper and ask us if the latest Gateway is a good deal. Even though you have no intention of buying it anyway, we love explaining everything to you and taking our time to carefully go over everything even though you don't want to buy anything, that's our job.

40. Feel free to bring in stuff from home and ask us to take time out of our day to look at it. I mean we get paid to fix your stuff from home. Oh and by the way if we are nice enough to take something home and have a look at it, please at least by us lunch or something, I mean when someone takes their own free time to fix something of yours without compensation and saves you a bundle of money, the least you could do is offer. then again all we want to do is fix computers anyway. Also it's ok to page us at home with your own problems, heaven forbid we would get to eat dinner or watch the news.

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#2 Sintharius


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Posted 08 January 2015 - 06:43 AM

:hysterical: :hysterical: :hysterical:

Practically everything that IT support are thought to be!

#3 mralias518


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Posted 08 January 2015 - 10:25 AM

Where is the like button? I'm not in tech support but I bet I have used at least half of those.  :grinner:

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#4 nickautomatic


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Posted 12 January 2015 - 06:26 PM


#5 mjd420nova


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Posted 12 January 2015 - 07:39 PM

A big reason our experienced people migrate to the "help desk" when they tired of doing the field work.  So many complete mis-understandings  have been avoided when the right questions are asked and not from a script.  Judging the level of understanding of the caller and adjusting the questions to get more meaningful answers helps to insure the arrival of the IT guys means it'll be over in an hour or less.  IT Departments have a huge challenge in selecting the hardware and testing it, selecting the software and testing it on the hardware and controlling who gets onto their networks.

#6 Ezzah


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Posted 13 January 2015 - 08:29 AM

You, good sir, have just laid down the 40 commandments of my school's IT department.


#7 Aura


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Posted 13 January 2015 - 08:36 AM

The only thing I can think of when reading #29 is "skid"  :hysterical:
I can relate to so many other points, that's crazy! Sending that list to my colleages in the IT Support Department ;)

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#8 LiamiFromMiami


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Posted 13 January 2015 - 04:18 PM

This thread is great!

#6 made me laugh a lot.

#9 bludgard


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Posted 08 February 2015 - 08:13 AM

That is some mighty good reading with mornin' coffee.


"33. Your monitor is not your computer damnit!!!!! There is a difference."


Tech: We gonna try the simplest thing: Save all work and reboot the machine....

Peon (lol): <3 seconds later> OK! It's back up....

Tech: Uhhhh... ok...:The computer restarted? That was a bit too quick.... What do you see on the monitor?

Peon (lol): Same thing.

Tech: Is the mouse working again? (original issue)

Peon (lol): Nooooo... it's still stuck.

Tech: How did you go about rebooting the machine?

Peon (lol): I just pushed the button on the front of the screen.

Tech: (ringing gunshot in background - the clacking of a phone headset striking the unforgiving surface of terra cotta floored basement in an illegal/underground tech-sweatshop....)



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