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I've no clue.


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#1 IndigoGrimm

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Posted 07 January 2015 - 05:47 PM

I'm fourteen. Recently, my computer has been running really slow. I've tried clearing the cache, browser history, etc. in an attempt to give it a small boost. I've been using Avast! antivirus, as well. However, I've also been monitoring my CPU, disk, and memory and they've all been unusually high. I've stopped some of the start-up processes, with little to no avail. It's still running very slow, and two full-system scans from Avast have turned up with nothing. 

 

    - Smurfhandy Jr.


Edited by IndigoGrimm, 07 January 2015 - 06:03 PM.


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#2 buddy215

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Posted 07 January 2015 - 06:37 PM

Welcome to BC !

Perhaps you have some adware and malware on the computer. Use all of the programs below.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Download Malwarebytes' Anti-Malware from Here
Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).

  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

POST THE MBAM LOG FOR REVIEW.

 

  • download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

Download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

Hold down Control and click on this link to open ESET OnlineScan in a new window. (Eset can take more than an hour to run so plan accordingly)

  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 IndigoGrimm

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Posted 08 January 2015 - 12:12 AM

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 1/7/2015
Scan Time: 10:28:47 PM
Logfile: log.txt
Administrator: Yes
 
Version: 2.00.4.1028
Malware Database: v2015.01.08.03
Rootkit Database: v2015.01.07.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
 
OS: Windows 8.1
CPU: x64
File System: NTFS
User: Trisha
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 380509
Time Elapsed: 40 min, 28 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)


#4 IndigoGrimm

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Posted 08 January 2015 - 12:30 AM

# AdwCleaner v4.107 - Report created 07/01/2015 at 23:22:09
# Updated 07/01/2015 by Xplode
# Database : 2015-01-03.1 [Live]
# Operating System : Windows 8.1  (64 bits)
# Username : Trisha - TOSHIBACHATTA
# Running from : C:\Users\Trisha\Downloads\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\Users\Trisha\Favorites\StumbleUpon
Folder Deleted : C:\Users\Trisha\AppData\Local\Google\Chrome\User Data\Default\Extensions\bejnhdlplbjhffionohbdnpcbobfejcc
File Deleted : C:\END
 
***** [ Scheduled Tasks ] *****
 
 
***** [ Shortcuts ] *****
 
Shortcut Disinfected : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Games\All Enthusiast Games.lnk
 
***** [ Registry ] *****
 
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\bejnhdlplbjhffionohbdnpcbobfejcc
Key Deleted : [x64] HKLM\SOFTWARE\Google\Chrome\Extensions\bejnhdlplbjhffionohbdnpcbobfejcc
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v11.0.9600.17416
 
Setting Restored : HKCU\Software\Microsoft\Internet Explorer\Main [Secondary Start Pages]
Setting Restored : HKCU\Software\Microsoft\Internet Explorer\Main [Default_Secondary_Page_URL]
Setting Restored : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Default_Secondary_Page_URL]
Setting Restored : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Secondary Start Pages]
 
-\\ Mozilla Firefox v34.0.5 (x86 en-US)
 
 
-\\ Google Chrome v39.0.2171.95
 
 
*************************
 
AdwCleaner[R0].txt - [1692 octets] - [07/01/2015 23:15:56]
AdwCleaner[S0].txt - [1561 octets] - [07/01/2015 23:22:09]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1621 octets] ##########


#5 IndigoGrimm

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Posted 08 January 2015 - 12:53 AM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.4.1 (12.28.2014:1)
OS: Windows 8.1 x64
Ran by Trisha on Wed 01/07/2015 at 23:35:04.72
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
 
 
~~~ FireFox
 
Emptied folder: C:\Users\Trisha\AppData\Roaming\mozilla\firefox\profiles\zd5553nx.default\minidumps [3 files]
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 01/07/2015 at 23:53:14.25
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


#6 IndigoGrimm

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Posted 08 January 2015 - 02:52 AM

ESET did not create a log.



#7 buddy215

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Posted 08 January 2015 - 05:20 AM

You were up late for a school night.

 

Open CCleaner and click on Tools. Choose Startups. On that page you will see a list of Windows Startups

and at the top you will see buttons for each browser and Tasks. On the bottom right you will see a button when clicked

will allow you to Copy and Paste those lists of startups for Windows, browsers and Tasks into your next post. Please do

that.

 

Open CCleaner and click on Tools. Choose Uninstall. There you will see a list of programs installed on your computer. 

At the bottom right of that page you will see a button when clicked will allow you to copy and paste that list in your next post.

Please do that.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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