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Very sick windows 7 computer


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#1 Iceviking

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Posted 07 January 2015 - 11:12 AM

I have two cooler master MSI Big Bang gaming computers. One of them is really screwed up right now.

Here are the specs for the computer. I7 quad core processor, 2 MSI GTX 770 4 gb graphics cards,
8 gb of RAM.

Here is the problem. The computer started getting very slow. When turned it on yesterday, I was past slow and barely functioning. It took an very long time to get past the Motherboard/BIOS spash screen and even longer for windows to finally start and load. I'm talking one pixel at a time in the windows logo kind of slow.

When I finally got it started the windows (opening and closing) animation was almost in slow motion. I was able to find several articles here, but none that fixed the problem.

Resource Monitor didn't indicate any high CPU usage

No significant events had occurred in the previous 24 hrs.

 

I was in the process of trying to do a clean boot when it finally decided it wouldn't start windows anymore.

The last thing I did was to disable everything in startup and remove all scheduled tasks then tried to start in safe mode with networking. The computer wouldn't start and tried to reboot itself.

Then I tried a normal start which would go as far as the windows logo, Got lots of healthy sounding hard drive activity then nothing. It hangs with a functional mouse cursor and blank screen.

I think I can still access the boot screen on startup.

One other very odd symptom was the graphic behavior even on the DOS, startup screen. It was extremely slow as well.

Really need some help with this and I have all day to stay on it until it gets fixed. Thanks in advance to anyone who wants to try to help



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#2 dc3

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Posted 07 January 2015 - 11:44 AM

What happens if you boot into Safe Mode?


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#3 Iceviking

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Posted 07 January 2015 - 12:25 PM

It won't make it all the way to windows.    I can see the windows32 files loading.   when they are done I just get a blank screen with a cursor/arrow that I can move around.

 

Also before it got unuseable, I ran malwarebytes with no discovery issues.    And was able to restore to a previous (about 6 days) restore point.    

 

So I don't think its a virus or malware.   



#4 dc3

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Posted 07 January 2015 - 01:00 PM

Instructions for a Windows 7 Repair installation.
 
A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 from the links below.  You will need to download the same version of Windows 7 that you have installed.  These images are hosted by the Digital River store which is an official distribution partner of Microsoft.  
 
 
 
 
 
 
 
 
Windows 7 Ultimate x64 SP1 
 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
 
Part A, Steps 1a - 6a
 
How to burn ISO image using Windows Burn Disk Image.
 
Notice:  This applies only to Windows 7 and Windows 8, earlier versions do not have this.
 
1.  Place a blank CD or DVD in the tray of your optical drive and close the tray.
 
2.  After you have downloaded the ISO image you want to burn right click on the Start orb, then choose Windows Explorer.
 
3.  When Explorer opens click on Downloads in the left pane.  Scroll down till you find the ISO file you want and double click on it.  Click on Burn Disk Image.
 
4.  In the image below you will see Disk burner:, this should be set to the optical drive you want to use.  Click on Verify disc after burning if you want to Windows to verity the disc image after burn.  Click on burn.
 
burndiskimage1_zpsb502b181.png
 
5.  In the image below you can see that the green progress bar, when the image is finished burning the bar will be filled.
 
burndiskimage2_zps17a9d6ff.png
 
6.  After the image has completed being burned click on Close
 
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
 
Part B, Steps 1b - 10b
 
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7b)  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8b)  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9b)  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10b)  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automatically run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 Iceviking

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Posted 07 January 2015 - 01:16 PM

I will give this a try.   What is the f button to access bios startup so i can change the boot location?



#6 Iceviking

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Posted 07 January 2015 - 01:18 PM

BTW.... I have two identical computers can I make a startup disk from this one????   the one thats still working?     looks like the download is going to take a couple of hours



#7 dc3

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Posted 07 January 2015 - 01:30 PM

If both of these computer are truly identical we can use the tool below to gather some needed information from the working computer..

 

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

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#8 Iceviking

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Posted 07 January 2015 - 01:35 PM

http://speccy.piriform.com/results/fyLHBKPBVnRhcdx30sSzO7Z

 

This computer has 2 amd graphics cards the other one has 2 nividia cards   Other than that.... they should be the same.



#9 Iceviking

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Posted 07 January 2015 - 01:53 PM

figured out the bios access.   changed it to the cd.   saw the cd light flash as it was starting up.   now just waiting.



#10 Iceviking

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Posted 07 January 2015 - 02:50 PM

Tried to restart.    First I used a windows7 repair disk from this computer.    Then tried the 32 bit original install disk.

 

Both times the cd light blinked during startup..... then it went to the hard drive and ended up at the Windows Recovery Error screen.   Pick safe or normal.

 

After that it does the same thing.    Goes past the windows flag logo... which takes a long time..... then goes to a blank screen but the cursor/mouse works.

 

tried. esc, ctrl/alt delete   ctrl/break   enter   windows button nothing happens.

 

It will sit like that until I shut it off or reboot.



#11 dc3

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Posted 07 January 2015 - 03:04 PM

When you "changed" the BIOS, did you change the boot order so that the DVD/CD drive is the first item in the boot order and the hdd the second?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 Iceviking

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Posted 07 January 2015 - 03:17 PM

i will go back and check that

   should have the .iso file downloaded in few minutes too.



#13 dc3

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Posted 07 January 2015 - 03:20 PM

Remember to save your changes in the BIOS.


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#14 Iceviking

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Posted 07 January 2015 - 04:06 PM

moved the cd to #1 on the list and saved.

 

I have the download the iso file.

 

It came as a winRAR file.   Double clicking it doesn't bring me to a "burn image menu"

 

There is a BURN option at the stop next to NEW FOLDER is that the one you want me to use?   It brings up a burn as a flash drive or burn as dvd.    

 

Not sure which way to go here.



#15 dc3

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Posted 07 January 2015 - 04:15 PM

What version of Windows is the computer you are using to burn the disc?

 

If it is Windows 7 you can use the instructions in post #4.

 

If it is vista or below, let me know and I'll post instructions for another program to burn the disc.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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