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Combofix deleted My Documents and other files


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#1 Ocsi'c

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Posted 07 January 2015 - 12:12 AM

I was stupid and ran combofix on my own. Having run malwarebytes, MS security Essentials, adwcleaner the laptop i was working on still had some odd behavior. I have used Combofix in the past on other computers without issue but this time it deleted documents, files and programs (combofix itself) from the desktop, My Docs and other locations. They appear to be in c:\Qoobox How do I recover them? I do not want to do anything with this computer until they are recovered. The user will be very upset with it's current state. Please help this fool!


Edited by Ocsi'c, 07 January 2015 - 01:01 AM.


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#2 quietman7

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Posted 07 January 2015 - 06:00 AM

This is one of the reasons why we recommend not to use ComboFix on your own (see here). There are risks involved and we would prefer it if someone (a trained expert) who knows how to resolve any issues that may arise when running the tool, is supervising it's use.

As a general policy, Bleeping Computer does not offer advice on how to run ComboFix unless we asked someone to run it or if there is a problem with the computer caused by running the tool. We recommend that people should not be using ComboFix without being advised to do so by a trained expert (see here) who is assisting them deal with a malware problem. When issues arise due to complex malware infections, problems running ComboFix (i.e. stalling, hanging, crashing) or with other security tools causing conflicts, experts are usually aware of them and can advise what should or should not be done while providing individual assistance. When false detections are identified, experts have access to the developer and can report them so he can investigate, confirm and make corrections. Those attempting to use ComboFix on their own do not have such information and are at risk when running the tool in an unsupervised environment.

While our policy is not to offer advice on running ComboFix unless we asked someone to run it, we are willing to assist with resolving problems caused after using it. As part of its routine ComboFix creates a folder named Qoobox in C:\QooBox\Quarantine\ to keep all files removed and renamed by ComboFix so they no longer pose a threat. Restoring any files from that location will require reviewing the ComboFix log to determine exactly what was removed and most likely the use of a script to restore them. ComboFix should have saved a log to the root directory, usually C:\ComboFix.txt.

Please follow the instructions in the Preparation Guide For Requesting Help starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running DDS which will create two logs. (Note: Windows 8.1 Users will not be able run DDS and create a log)
When you have done that, post your logs to include your ComboFix log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here. A member of the Malware Removal Team will be able to review your log and advise how to recover any files placed in Qoobox.
-- ComboFix logs are not permitted in this forum. If no log was created by ComboFix or you cannot post its log, then ignore this part and just post the other requested log(s) as follows.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs or you're using Windows 8.1, then still start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.
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#3 Ocsi'c

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Posted 07 January 2015 - 06:36 AM

As requested, I have created a new topic here: http://www.bleepingcomputer.com/forums/t/562395/combofix-quarantined-my-data-files/ and request that this one be closed.



#4 quietman7

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Posted 07 January 2015 - 06:45 AM


Now that your new topic is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the information or any log(s) you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take several days to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Good luck.
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