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Can't access Internet with some software


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#1 delver

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Posted 06 January 2015 - 10:52 PM

Tried to get streaming news on internet and got a virus.  Symptom is both Internet Explorer and Chrome cannot access the internet. Can use Waterfox and access internet OK.
Sometimes get message "Unable to connect to the Internet.  Google Chrome can't display the webpage because your computer isn't connected to the Internet."   Sometimes get message "This webpage is not available." and it times out. Proxy server box is not checked.

 

Ran Malwarebytes and found nothing, but Malwarebytes cannot update (can’t access internet.)

Ran Kaspersky Virus Removal Tool and found nothing.

Tried to run Spybot but it can't update (can't access internet) and won't run system scan.

 

Running Windows7.

Has anyone identified this problem? How can I fix it?



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#2 boopme

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Posted 07 January 2015 - 11:11 AM

Hello delver... this is just a shot.

Please Download this file, Click Me
Right-click on winsockfix.bat and click on Run as Administrator.
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#3 delver

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Posted 07 January 2015 - 10:30 PM

Thank you, boopme.  Your file seemed to have worked.

Very grateful.



#4 boopme

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Posted 07 January 2015 - 10:40 PM

I thought it sounded like a bad Winsock .. Some malwares break it trying to get in or when removed.

You're welcome!!
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