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BSOD and other Errors continue


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11 replies to this topic

#1 BBrown1999

BBrown1999

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Posted 06 January 2015 - 01:45 PM

You guys have been great at helping me in the past. Always seem to move a step forward. Unfortunately, I continue to receive errors.

 

I have had problems with this Dell M4700 workstation laptop since the beginning. BSODS and random shut offs. I use this laptop for higher-end video editing, but I cannot seem to find any data that may indicate I am overbearing on the machine. I do perform a chkdsk /r, followed by a defrag monthly.

 

Because of the errors, many hardware pieces have been replaced by Dell. Last was the motherboard (for the second time) and hard drive. This has helped with the many previous errors, but I then received a memory error, so they replaced the memory. This week I received multiple errors...all when I was uploading content(close to 1GB)....0x50 and multiple random shut offs.

 

I am trying to figure out if it is drivers (although I have updated them multiple times) software or whatever else. Issues have been present since summer of 2013.

 

 

Specs:

http://speccy.piriform.com/results/21BeFcg4jhlgL5khz4IPFtp

 

Analysis of lastes BSOD 0x50

https://drive.google.com/file/d/0B7-_Le3rDDQzdWZLVVd0UUN1a00/view?usp=sharing

https://drive.google.com/file/d/0B7-_Le3rDDQzbklCYm5rRjZNMEU/view?usp=sharing

 

Minibox 

https://drive.google.com/file/d/0B7-_Le3rDDQzTjRnSmNCbnJSSTg/view?usp=sharing

 

Thank you for your help.


Edited by hamluis, 08 January 2015 - 10:24 AM.
Moved from Win 7 to Internal Hardware - Hamluis.


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#2 hamluis

hamluis

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Posted 06 January 2015 - 08:38 PM

Please..;.follow the instructions forthcoming :).

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 BBrown1999

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Posted 07 January 2015 - 01:04 AM

http://speccy.piriform.com/results/21BeFcg4jhlgL5khz4IPFtp

 

 

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Brian (administrator) on 06-01-2015 at 13:41:24
Running from "C:\Users\Brian\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (01/04/2015 11:28:55 PM) (Source: Application Error) (User: )
Description: Faulting application name: sdiagnhost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc3d4
Faulting module name: mscorwks.dll, version: 2.0.50727.5485, time stamp: 0x53a11d6c
Exception code: 0xc0000005
Fault offset: 0x000000000018f5dd
Faulting process id: 0x%9
Faulting application start time: 0xsdiagnhost.exe0
Faulting application path: sdiagnhost.exe1
Faulting module path: sdiagnhost.exe2
Report Id: sdiagnhost.exe3
 
Error: (01/04/2015 11:28:55 PM) (Source: .NET Runtime) (User: )
Description: .NET Runtime version 2.0.50727.5485 - Fatal Execution Engine Error (000007FEF718600A) (80131506)
 
Error: (01/04/2015 11:20:38 PM) (Source: ESENT) (User: )
Description: wuaueng.dll (1136) SUS20ClientDataStore: The database page read from the file "C:\Windows\SoftwareDistribution\DataStore\DataStore.edb" at offset 125665280 (0x00000000077d8000) (database page wuaueng.dll0) for 32768 (0x00008000) bytes failed verification due to a page checksum mismatch.  The expected checksum was [c3713c8e3ac3ca77:ad53ad53e3141d81:10dbef244788800e:8f828f8227c915f5] and the actual checksum was [c3733c8c08c1a875:cf51cf51b3141d81:10dbef244788800e:8f828f8227c915f5].  The read operation will fail with error -1018 (0xfffffc06).  If this condition persists then please restore the database from a previous backup.  This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem.
 
Error: (01/04/2015 11:20:05 PM) (Source: ESENT) (User: )
Description: wuaueng.dll (1136) SUS20ClientDataStore: The database page read from the file "C:\Windows\SoftwareDistribution\DataStore\DataStore.edb" at offset 125665280 (0x00000000077d8000) (database page wuaueng.dll0) for 32768 (0x00008000) bytes failed verification due to a page checksum mismatch.  The expected checksum was [c3713c8e3ac3ca77:ad53ad53e3141d81:10dbef244788800e:8f828f8227c915f5] and the actual checksum was [c3733c8c08c1a875:cf51cf51b3141d81:10dbef244788800e:8f828f8227c915f5].  The read operation will fail with error -1018 (0xfffffc06).  If this condition persists then please restore the database from a previous backup.  This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem.
 
Error: (01/04/2015 11:16:51 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_SysMain, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: sysmain.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c9db
Exception code: 0xc0000005
Fault offset: 0x0000000000004e03
Faulting process id: 0x74c
Faulting application start time: 0xsvchost.exe_SysMain0
Faulting application path: svchost.exe_SysMain1
Faulting module path: svchost.exe_SysMain2
Report Id: svchost.exe_SysMain3
 
Error: (01/01/2015 08:54:25 PM) (Source: Application Hang) (User: )
Description: The program AfterFX.exe version 10.5.0.253 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 237c
Start Time: 01d0261f1e486412
Termination Time: 74
Application Path: C:\Program Files\Adobe\Adobe After Effects CS5.5\Support Files\AfterFX.exe
Report Id: 45a5837c-9222-11e4-835f-b8ca3abec5a0
 
Error: (12/22/2014 02:03:55 PM) (Source: Application Error) (User: )
Description: Faulting application name: Adobe Premiere Pro.exe, version: 5.5.0.0, time stamp: 0x4d8a89e8
Faulting module name: MBLooksUI_x64.dll, version: 2.5.3.0, time stamp: 0x53d6bc43
Exception code: 0xc0000005
Fault offset: 0x00000000000e64b9
Faulting process id: 0x14fc
Faulting application start time: 0xAdobe Premiere Pro.exe0
Faulting application path: Adobe Premiere Pro.exe1
Faulting module path: Adobe Premiere Pro.exe2
Report Id: Adobe Premiere Pro.exe3
 
Error: (12/22/2014 01:23:04 PM) (Source: Application Error) (User: )
Description: Faulting application name: Adobe Premiere Pro.exe, version: 5.5.0.0, time stamp: 0x4d8a89e8
Faulting module name: MBLooksUI_x64.dll, version: 2.5.3.0, time stamp: 0x53d6bc43
Exception code: 0xc0000005
Fault offset: 0x00000000000e64b9
Faulting process id: 0x16d4
Faulting application start time: 0xAdobe Premiere Pro.exe0
Faulting application path: Adobe Premiere Pro.exe1
Faulting module path: Adobe Premiere Pro.exe2
Report Id: Adobe Premiere Pro.exe3
 
Error: (12/22/2014 03:46:47 AM) (Source: DellFeatureEnhancementPack) (User: )
Description: Unable to initialize the DellSmartSettingsSys.dll. Error number = 0xa0000008
 
Error: (12/22/2014 02:49:11 AM) (Source: DellFeatureEnhancementPack) (User: )
Description: Unable to initialize the DellSmartSettingsSys.dll. Error number = 0xa0000008
 
 
System errors:
=============
Error: (01/06/2015 00:36:20 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the EmbassyService service.
 
Error: (01/06/2015 01:22:16 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
New Signature Version: 
Previous Signature Version: 113.45.0.0
Update Source: %NT AUTHORITY51
Update Stage: 4.6.0305.00
Source Path: 4.6.0305.01
Signature Type: %NT AUTHORITY602
Update Type: %NT AUTHORITY604
User: NT AUTHORITY\NETWORK SERVICE
Current Engine Version: %NT AUTHORITY605
Previous Engine Version: %NT AUTHORITY606
Error code: %NT AUTHORITY607
Error description: %NT AUTHORITY608
 
Error: (01/06/2015 01:22:16 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
New Signature Version: 
Previous Signature Version: 1.191.1508.0
Update Source: %NT AUTHORITY51
Update Stage: 4.6.0305.00
Source Path: 4.6.0305.01
Signature Type: %NT AUTHORITY602
Update Type: %NT AUTHORITY604
User: NT AUTHORITY\NETWORK SERVICE
Current Engine Version: %NT AUTHORITY605
Previous Engine Version: %NT AUTHORITY606
Error code: %NT AUTHORITY607
Error description: %NT AUTHORITY608
 
Error: (01/06/2015 01:22:16 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
New Signature Version: 
Previous Signature Version: 1.191.1508.0
Update Source: %NT AUTHORITY51
Update Stage: 4.6.0305.00
Source Path: 4.6.0305.01
Signature Type: %NT AUTHORITY602
Update Type: %NT AUTHORITY604
User: NT AUTHORITY\NETWORK SERVICE
Current Engine Version: %NT AUTHORITY605
Previous Engine Version: %NT AUTHORITY606
Error code: %NT AUTHORITY607
Error description: %NT AUTHORITY608
 
Error: (01/06/2015 01:22:16 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
New Signature Version: 
Previous Signature Version: 1.191.1508.0
Update Source: %NT AUTHORITY59
Update Stage: 4.6.0305.00
Source Path: 4.6.0305.01
Signature Type: %NT AUTHORITY602
Update Type: %NT AUTHORITY604
User: NT AUTHORITY\SYSTEM
Current Engine Version: %NT AUTHORITY605
Previous Engine Version: %NT AUTHORITY606
Error code: %NT AUTHORITY607
Error description: %NT AUTHORITY608
 
Error: (01/05/2015 07:28:14 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:45:01 PM on ‎1/‎5/‎2015 was unexpected.
 
Error: (01/05/2015 00:42:21 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the EmbassyService service.
 
Error: (01/05/2015 00:41:20 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:37:19 PM on ‎1/‎5/‎2015 was unexpected.
 
Error: (01/05/2015 07:30:31 AM) (Source: BugCheck) (User: )
Description: 0x00000050 (0xfffff6fc50218e00, 0x0000000000000000, 0xfffff80002c6d55b, 0x0000000000000002)C:\Windows\MEMORY.DMP010515-15475-01
 
Error: (01/05/2015 07:30:31 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:11:18 AM on ‎1/‎5/‎2015 was unexpected.
 
 
Microsoft Office Sessions:
=========================
Error: (01/04/2015 11:28:55 PM) (Source: Application Error)(User: )
Description: sdiagnhost.exe6.1.7600.163854a5bc3d4mscorwks.dll2.0.50727.548553a11d6cc0000005000000000018f5dd
 
Error: (01/04/2015 11:28:55 PM) (Source: .NET Runtime)(User: )
Description: .NET Runtime version 2.0.50727.5485 - Fatal Execution Engine Error (000007FEF718600A) (80131506)
 
Error: (01/04/2015 11:20:38 PM) (Source: ESENT)(User: )
Description: wuaueng.dll1136SUS20ClientDataStore: C:\Windows\SoftwareDistribution\DataStore\DataStore.edb125665280 (0x00000000077d8000)32768 (0x00008000)-1018 (0xfffffc06)[c3713c8e3ac3ca77:ad53ad53e3141d81:10dbef244788800e:8f828f8227c915f5][c3733c8c08c1a875:cf51cf51b3141d81:10dbef244788800e:8f828f8227c915f5]3834 (0xEFA)
 
Error: (01/04/2015 11:20:05 PM) (Source: ESENT)(User: )
Description: wuaueng.dll1136SUS20ClientDataStore: C:\Windows\SoftwareDistribution\DataStore\DataStore.edb125665280 (0x00000000077d8000)32768 (0x00008000)-1018 (0xfffffc06)[c3713c8e3ac3ca77:ad53ad53e3141d81:10dbef244788800e:8f828f8227c915f5][c3733c8c08c1a875:cf51cf51b3141d81:10dbef244788800e:8f828f8227c915f5]3834 (0xEFA)
 
Error: (01/04/2015 11:16:51 PM) (Source: Application Error)(User: )
Description: svchost.exe_SysMain6.1.7600.163854a5bc3c1sysmain.dll6.1.7601.175144ce7c9dbc00000050000000000004e0374c01d0269e33b52bd2C:\Windows\system32\svchost.exec:\windows\system32\sysmain.dllac35bd4b-9491-11e4-ba8c-b8ca3abec5a0
 
Error: (01/01/2015 08:54:25 PM) (Source: Application Hang)(User: )
Description: AfterFX.exe10.5.0.253237c01d0261f1e48641274C:\Program Files\Adobe\Adobe After Effects CS5.5\Support Files\AfterFX.exe45a5837c-9222-11e4-835f-b8ca3abec5a0
 
Error: (12/22/2014 02:03:55 PM) (Source: Application Error)(User: )
Description: Adobe Premiere Pro.exe5.5.0.04d8a89e8MBLooksUI_x64.dll2.5.3.053d6bc43c000000500000000000e64b914fc01d01e182361a4b3C:\Program Files\Adobe\Adobe Premiere Pro CS5.5\Adobe Premiere Pro.exeC:\Windows\system32\MBLooksUI_x64.dll46124cfb-8a0d-11e4-8224-b8ca3abec5a0
 
Error: (12/22/2014 01:23:04 PM) (Source: Application Error)(User: )
Description: Adobe Premiere Pro.exe5.5.0.04d8a89e8MBLooksUI_x64.dll2.5.3.053d6bc43c000000500000000000e64b916d401d01e13345aeb14C:\Program Files\Adobe\Adobe Premiere Pro CS5.5\Adobe Premiere Pro.exeC:\Windows\system32\MBLooksUI_x64.dll914786fa-8a07-11e4-bcec-b8ca3abec5a0
 
Error: (12/22/2014 03:46:47 AM) (Source: DellFeatureEnhancementPack)(User: )
Description: Unable to initialize the DellSmartSettingsSys.dll. Error number = 0xa0000008
 
Error: (12/22/2014 02:49:11 AM) (Source: DellFeatureEnhancementPack)(User: )
Description: Unable to initialize the DellSmartSettingsSys.dll. Error number = 0xa0000008
 
 
=========================== Installed Programs ============================
64 Bit HP CIO Components Installer (Version: 6.2.2 - Hewlett-Packard) Hidden
Adobe After Effects CS5.5 (HKLM-x32\...\{E82097B9-A3B8-404A-9A92-AC16A8AC9576}) (Version: 10.5 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.5.1.17730 - Adobe Systems Inc.)
Adobe AIR (x32 Version: 2.5.1.17730 - Adobe Systems Inc.) Hidden
Adobe Audition CS5.5 (HKLM-x32\...\{D5B1535A-FDFC-4B40-B2E2-21DA83D9CB57}) (Version: 4.0 - Adobe Systems Incorporated)
Adobe Community Help (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 3.4.980 - Adobe Systems Incorporated.)
Adobe Community Help (x32 Version: 3.4.980 - Adobe Systems Incorporated.) Hidden
Adobe Flash Player 15 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 15.0.0.246 - Adobe Systems Incorporated)
Adobe Flash Player 16 PPAPI (HKLM-x32\...\Adobe Flash Player PPAPI) (Version: 16.0.0.240 - Adobe Systems Incorporated)
Adobe Premiere Pro CS5.5 (HKLM-x32\...\{0497EAED-70DA-4BBE-BEB3-AF77FD8788EA}) (Version: 5.5 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Adobe Refresh Manager (x32 Version: 1.8.0 - Adobe Systems Incorporated) Hidden
Adobe Story (HKLM-x32\...\com.adobe.AdobeStory.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 1.0.571 - Adobe Systems Incorporated)
Adobe Story (x32 Version: 1.0.571 - Adobe Systems Incorporated) Hidden
AMD APP SDK Runtime (Version: 10.0.1084.4 - Advanced Micro Devices Inc.) Hidden
AMD Catalyst Install Manager (HKLM\...\{2CEC53EC-67B2-DF9D-6E39-EFE65FCC80E0}) (Version: 8.0.903.0 - Advanced Micro Devices, Inc.)
Apple Application Support (HKLM-x32\...\{83CAF0DE-8D3B-4C37-A631-2B8F16EC3031}) (Version: 3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{BDD99690-3541-4619-9D2A-3CDDB3E15F9E}) (Version: 8.0.5.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Audacity 2.0.6 (HKLM-x32\...\Audacity_is1) (Version: 2.0.6 - Audacity Team)
B209a-m (x32 Version: 140.0.690.000 - Hewlett-Packard) Hidden
BufferChm (x32 Version: 140.0.212.000 - Hewlett-Packard) Hidden
CameraHelperMsi (x32 Version: 13.00.1774.0 - Logitech) Hidden
Cisco EAP-FAST Module (x32 Version: 2.2.14 - Cisco Systems, Inc.) Hidden
Cisco LEAP Module (x32 Version: 1.0.19 - Cisco Systems, Inc.) Hidden
Cisco PEAP Module (x32 Version: 1.1.6 - Cisco Systems, Inc.) Hidden
Color Suite v11.1.4 (HKLM-x32\...\{99487911-8011-42BC-B594-8B02BFD32B1D}_is1) (Version: 11.1.4 - Red Giant, LLC)
Custom (Version: 01.00.00.002 - Wave Systems Corp.) Hidden
Debugging Tools for Windows (x64) (HKLM\...\{DBFC6AAE-DCCB-4C23-B01C-3EDDDC03298B}) (Version: 6.12.2.633 - Microsoft Corporation)
Dell Data Protection | Access (HKLM\...\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}) (Version: 2.3.00003.072 - Dell Inc.)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Feature Enhancement Pack (HKLM\...\{992D1CE7-A20F-4AB0-9D9D-AFC3418844DA}) (Version: 2.2.1 - Dell)
Dell System Detect (HKCU\...\73f463568823ebbe) (Version: 5.12.0.3 - Dell)
Dell Touchpad (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 8.1200.101.134 - ALPS ELECTRIC CO., LTD.)
DellAccess (Version: 01.03.00.078 - Wave Systems Corp.) Hidden
Destinations (x32 Version: 140.0.77.000 - Hewlett-Packard) Hidden
DeviceDiscovery (x32 Version: 140.0.212.000 - Hewlett-Packard) Hidden
DUO-CAPTURE EX Driver (HKLM\...\RolandRDID0135) (Version:  - Roland Corporation)
DW WLAN Card Utility (HKLM\...\DW WLAN Card Utility) (Version: 6.30.223.215 - Dell Inc.)
EMBASSY Client Core (Version: 01.03.00.123 - Wave Systems Corp.) Hidden
ERAS Connector (Version: 02.09.05.0335 - Wave Systems Corp) Hidden
erLT (x32 Version: 1.20.138.34 - Logitech, Inc.) Hidden
FilmConvert Pro 2 AE (HKLM\...\{11711DB2-1D91-4DE7-9F7B-1764E84E50EE}) (Version: 2.06 - Rubber Monkey Software)
Gemalto (Version: 01.64.01.0010 - Wave Systems Corp) Hidden
GemPcCCID (Version: 2.0.1 - Gemalto) Hidden
GoToMeeting 7.0.3.1963 (HKCU\...\GoToMeeting) (Version: 7.0.3.1963 - CitrixOnline)
GPBaseService2 (x32 Version: 140.0.211.000 - Hewlett-Packard) Hidden
HP Customer Participation Program 14.0 (HKLM\...\HPExtendedCapabilities) (Version: 14.0 - HP)
HP Imaging Device Functions 14.0 (HKLM\...\HP Imaging Device Functions) (Version: 14.0 - HP)
HP Photosmart Plus B209a-m All-in-One Driver Software 14.0 Rel. 6 (HKLM\...\{B2DAB009-8236-48A0-AD7F-E940F5AB1578}) (Version: 14.0 - HP)
HP Smart Web Printing 4.60 (HKLM\...\HP Smart Web Printing) (Version: 4.60 - HP)
HP Solution Center 14.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 14.0 - HP)
HP Support Solutions Framework (HKLM-x32\...\{44157EB3-D8D0-4BB1-B0F5-AD2C38814ED1}) (Version: 11.51.0027 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPPhotoGadget (x32 Version: 140.0.524.000 - Hewlett-Packard) Hidden
HPProductAssistant (x32 Version: 140.0.212.000 - Hewlett-Packard) Hidden
HPSSupply (x32 Version: 140.0.211.000 - Hewlett-Packard) Hidden
HydraVision (x32 Version: 4.2.248.0 - Advanced Micro Devices, Inc.) Hidden
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6491.0 - IDT)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1011 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.15.1730 - Intel Corporation)
Intel® Network Connections 17.2.154.0 (HKLM\...\PROSetDX) (Version: 17.2.154.0 - Intel)
Intel® Network Connections 17.2.154.0 (Version: 17.2.154.0 - Intel) Hidden
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.3517 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 11.2.0.1006 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 1.0.8.251 - Intel Corporation)
Intel® Trusted Connect Service Client (Version: 1.31.8.1 - Intel Corporation) Hidden
iTunes (HKLM\...\{2ABBBD91-91E5-4AD7-929A-FE15D1DC0576}) (Version: 12.0.1.26 - Apple Inc.)
Logitech Vid (HKLM-x32\...\{4FBCEA31-5D18-4212-9231-DE7CF1BE7DBB}) (Version: 1.70.1044 - Logitech Inc.)
Logitech Webcam Software (HKLM-x32\...\{D40EB009-0499-459c-A8AF-C9C110766215}) (Version: 2.0 - Logitech Inc.)
LWS Facebook (x32 Version: 13.00.1777.0 - Logitech) Hidden
LWS Gallery (x32 Version: 13.00.1778.0 - Logitech) Hidden
LWS Help_main (x32 Version: 13.00.1783.0 - Logitech) Hidden
LWS Launcher (x32 Version: 13.00.1776.0 - Logitech) Hidden
LWS Motion Detection (x32 Version: 13.00.1778.0 - Logitech) Hidden
LWS Pictures And Video (x32 Version: 13.00.1778.0 - Logitech) Hidden
LWS Video Mask Maker (x32 Version: 13.00.1774.0 - Logitech) Hidden
LWS VideoEffects (Version: 13.00.1774.0 - Logitech) Hidden
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LWS WLM Plugin (x32 Version: 1.00.1774.0 - Logitech) Hidden
LWS YouTube Plugin (x32 Version: 13.00.1777.0 - Logitech) Hidden
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
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Microsoft Security Client (Version: 4.6.0305.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.6.305.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
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Microsoft Windows SDK for Windows 7 (7.1) (HKLM\...\SDKSetup_7.1.7600.0.30514) (Version: 7.1.7600.0.30514 - Microsoft Corporation)
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Microsoft_VC80_ATL_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_CRT_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
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Microsoft_VC80_MFC_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_MFC_x86_x64 (Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_MFCLOC_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_MFCLOC_x86_x64 (Version: 80.50727.4053 - Adobe) Hidden
Microsoft_VC90_ATL_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_ATL_x86_x64 (Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_CRT_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_CRT_x86_x64 (Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_MFC_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_MFC_x86_x64 (Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_MFCLOC_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
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NVIDIA Control Panel 340.84 (Version: 340.84 - NVIDIA Corporation) Hidden
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NVIDIA Stereoscopic 3D Driver (x32 Version: 7.17.12.6514 - NVIDIA Corporation) Hidden
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SI TSS (Version: 2.1.41 - Security Innovation) Hidden
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SPBA (WBF) 5.9 (Version: 5.9.7.7232 - Authentec Inc.) Hidden
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Toolbox (x32 Version: 140.0.428.000 - Hewlett-Packard) Hidden
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Wave Support Software Installer (Version: 05.15.00.024 - Wave Systems Corp) Hidden
WebReg (x32 Version: 140.0.212.017 - Hewlett-Packard) Hidden
 
========================= Memory info: ===================================
Percentage of memory in use: 27%
Total physical RAM: 16289.59 MB
Available physical RAM: 11758.63 MB
Total Pagefile: 32577.37 MB
Available Pagefile: 27435.68 MB
Total Virtual: 4095.88 MB
Available Virtual: 3980.08 MB
 
========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:697.86 GB) (Free:610.5 GB) NTFS
3 Drive f: (Z) (Fixed) (Total:1862.89 GB) (Free:1185.88 GB) NTFS
 
========================= Users: ========================================
User accounts for \\B-PC
 
Administrator            Brian                    Guest                    
 
========================= Minidump Files ==================================
 
**** End of log ****

Edited by hamluis, 07 January 2015 - 09:48 AM.


#4 hamluis

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Posted 07 January 2015 - 10:27 AM

Unusual data worth investigating by you, the RAM usage seems out of line from what I might expect::

 

svchost.exe     Process ID: 1104      User: SYSTEM      Domain: NT AUTHORITY      Path: C:\Windows\system32\svchost.exe

 

FWIW:  A laptop with a history of hardware changes/repairs makes it somewhat difficult to determine what's going on, IMO.

 

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#5 dc3

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Posted 07 January 2015 - 11:18 AM

Your bug check 0x50 is related to hardware, specifically RAM.

 

You have the following modules installed.

 

Two Samsung Part Number: M471B5273EB0-CK0 modules (Slots 1 & 3)
 
One Hyundai Part Number: HMT351S6CFR8C-PB module (slot 2)
 
One Samsung Part Number: M471B5273DH0-CK0 module (slot 4)
 
The modules in slots 1 and 3 are a matched pair.
 
The modules in slots 2 and 4 are dissimilar modules from each other in these slot, and dissimilar to the modules in slots 1 and 3.
 
With dissimilar modules you have about a 15% chance of these modules running in dual channel.  The Speccy indicates that these modules are running in dual channel, but they could be unstable since they are not matched pairs.
 
Were you experiencing the current problems before adding the other 4GB modules?

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#6 BBrown1999

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Posted 07 January 2015 - 04:55 PM

Thank you both for looking at this. Yes I have dealt with memory errors in the past. Here are all the BSODs that have occured with since the purchase of this machine:

 

0xBE
0xD1
0x4E
0x01
0x7E
0x50
0x0A
0x1E
0x3B
0xC2

 

I am not sure what can be applicable now, because there have been many hardware replacements under warranty. Graphics card, wireless card, ram...most recently another replacment of ram, motherboard for the second time and the hard drive. I hear ya loud and clear on being unable to easily ID the problem with this problematic history, Louis.

 

Ram has been worrisome. The machine initially shipped with two 4gbs of Hyundai SK Hynx. I then purchased another additional two sticks of ram from Dell, and they sent me matching Samsung. Two weeks ago was when I received a full ram replacment. All though I asked for all the ram to be identical make and model, but they were not. Just another mish mash of refurbished. So after testing the machine (memtest86+ and general workflow) and I found the pc ran faster when I replaced one Hyundai SK Hynx with a Samsung stick, even though this product did not match the other Samsung ram.

 

Now Dell claims I can exchange this machine for the same refurbished product. I see pros and cons to this. Is there a reference available to explain dual channel and how to set it correctly for the ram? Thank you.


Edited by BBrown1999, 07 January 2015 - 04:57 PM.


#7 dc3

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Posted 07 January 2015 - 05:07 PM

The key are the modules, they need to be identical.  Your best bet will be to purchase RAM that is compatible with your motherboard.  You should purchase matched pairs from the same manufacturer.

 

Which of the modules were originally installed?


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#8 BBrown1999

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Posted 07 January 2015 - 05:32 PM

The machine initially shipped with two 4gbs of Hyundai SK Hynx. Got a deal from Dell, so I purchased another 8gbs of ram. Turned out to be Samsung.


Edited by BBrown1999, 07 January 2015 - 05:33 PM.


#9 YeahBleeping

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Posted 07 January 2015 - 06:47 PM

Personally I would Yoink out the Hyundai memory and do a clean re-install of the OS.  With everything that you hav done to/for that computer there is bound to be some driver issues.

 

Did you say you ran Memtest on the memory already?

 

I realize my suggestion sounds extreme but with all the hardware changes you have done It almost seems best start fresh.  Obviously you want to back up your system first to save any needed files.



#10 BBrown1999

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Posted 07 January 2015 - 06:59 PM

Thank you for the suggestion. I actually did a re-install of windows 7...twice. Besides the bare essentials, I try to only have video editing programs on this machine.

 

I have run memtest multiple times, the same can be said for drivers.



#11 dc3

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Posted 08 January 2015 - 10:33 AM

Try running the computer with the two Samsung modules to see if it is stable with those modules.


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#12 BBrown1999

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Posted 08 January 2015 - 02:25 PM

Thank you, I'll give it a whirl. To be fair, I am not yet getting constant shut-downs and BSODs....they kinda just creep in. So it's been tough to ID the problem, but there is definetly something going on.

 

Since the new hard drive and motherboard, I received 0x1a and 0x50 as errors with occasional random shut-downs.






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